Telecharge

Certainly glad that I found this website.
Upon doing a little research online found Telecharge for Broadway show tickets. Noticed that there selection of seats & the surcharge was a lot more reasonable than both Ticketmaster and Stubhub.
They charged me a small service fee of $ 12.00 for 2 tickets plus another $ 2.00 facility fee (whatever that is).
The best thing about this site is their selection of prime seats that were available. I was able to get 2 orchestra seats on the aisle for about $ 100.00 less than those other sites. Tickets were in my hand in about 15 minutes after I got the confirmation e-​mail.
Will definitely use them again, next time I’m looking for Broadway show tickets.

I purchased 2 tickets through them for a Broadway show, but it stated nowhere that «balcony» has no elevator and is about 5 steep flights up, which for health reasons I could not ever make. So, we did not see the show — it did ruin my birthday. When I wonted to return the tickets, they told me at the cashier, that those tickets which I bought for $ 65– each, cost in the theater only $ 35-.I thought then I would be better off getting a refund from the credit card company. After 2 month I got an 8 page reply. I found there out that the actual name behind Telecharge is Song Technologies, of Aarong Song, .Newcastle, WA. Apparently, «Aaron, Aaron, & Aaron» so perfectly lawyered up the Telecharge, that it is bulletproof to the n’s degree — and so, I was charged the whole $ 145– for a show I never saw. Needless to say, I will never use them again.

Their website isn’t the best (extremely slow, especially on older computers), but calling their customer service to fix a mistake I had made was a pleasant surprise.
I had ordered 2 tickets to see a Broadway show for the wrong date (which was completely my fault). I called Telecharge’s number right away (was accidentally the ticket-​purchase number, but they redirected me to customer service immediately). I expected to have to wait or go through an annoying automated IVR response system, but within less than a minute, I was connected to a customer service rep who was extremely helpful.
I explained the situation and she was very understanding. Within a few minutes, I had new tickets for the correct date and a refund for my old ones. Very appreciative of their kind/​quick/​efficient customer service!

I just spent over 2 hours getting 3 tickets. The website was problematic to say the least, it often freezes or makes errors which requires starting your search all over again. After I finally selected my seats, the purchase process took about 5 min but after completing everything I receive an error message: «due to unusual activity cannot complete purchase.» I called the number it provided, was on hold 20 min before speaking with someone who could not help me. I was transferred to customer service where they looked up the show and told me there were no tickets for 3 people to sit together on the date, whereas there had been several options just minutes earlier on the website. Apparently this happens frequently said the service rep. I was again transferred to a 3^rd person, waited another 20 min more and told same thing. I finally googled «telecharge nightmare», and read that this scenario happens quite often. Another customer had posted that using IE or Chrome to access telecharge is a no-​no. So I downloaded Firefox and after another Adobe update, was finally able to purchase my original tickets! Insane…

After a total nightmare, Telecharge finally connected me with the actual theatre company, Jujamcyn. They were a delight and gave me tickets to another show to make up for Telecharge’s mistake, something they didn’t have to do!

Voy a ser sincera, unos meses antes de viajar compre unas entradas a través de esta empresa y pensé durante todo ese tiempo, hasta que finalmente viaje, que iba a ser una estafa.
Todo era demasiado bueno para ser cierto, la obra que mas quería ver, a un tercio del precio original (o un poco menos quizás), pudiendo elegir fecha, asientos y hasta horario de función.
La compra funciona así, te dan un numero de descuento (que encontré medio de casualidad buscando en internet), entras a una pagina especial que ya tiene el descuento aplicado, te dan opciones de días, funciones dependiendo la plata que quieras gastar, elegís asientos y das los datos de tu tarjeta.
Días después te llega un mail con la información de que la tarjeta de crédito que usaste esta habilitada y que la compra se pudo efectuar.
Días después (leí gente que muchos días después) te llega un mail con unos pdfs con la información de las entradas y un código QR que tenes que presentar a modo de entrada. Ni hace flata ir un rato antes ni nada por el estilo, lo presentas como una entrada impresa.
También esta la opción de buscar la entrada en el teatro directamente o que te las envíen por correo.
Todo sin problemas, mande algunos mails para hacer alguna consulta y me contestaron enseguida y con muy buen trato.
Super recomendable, en el teatro no hubo problemas al presentar las hojas impresas, funcionan, como te dicen, como una entrada.
Como dije al principio, el descuento es muy grande, por 75 dolares fuimos 3 personas a ver una obra en Broadway, baratisimo.

absurd the hidden fees were 50 percent of the price of the tickets!

This is my first time using this website to buy Broadway tickets. Just ordered (4) tickets for 12÷27÷15 with ZERO problems. The site let me select the seats from a seating chart. There is only ~$ 10 surcharge over the ticket face value. Received the order confirmation as soon as the order was confirmed and submitted. Actual e-​tickets came within 15 min. I would definitely use the website to buy Broadway tickets again.

I am never buying tickets here again. I bought broadway tickets for 380 and when I confirmed, the dates were wrong. I triple checked the dates and details and it changed suddenly. I called customer service and also emailed. The guy that got my call was rude and offensive and when I said ok thanks, and 1 more question, he cut me off repeatedly and started YELLING at me, no lie. He yelled for a good minute and I began to say Yes but, and he actually hung up. I called again and asked to speak with a manager. The second person I talked to was also very rude, no surprise there. I will be filing a complaint or whatever else to be heard. Unacceptable.

If I could give 0 stars I would. I have had two HORRIBLE experiences with their customer service. Everyone I have encountered has been beyond rude and less than helpful. Even the management isn’t interested in being kind to customers. It’s a shame they have a monopoly on Broadway ticket sales otherwise I would boycott them for their abominable treatment of patrons.

I’m not going to write anything much different than all the older reviews. It’s a horror show that has zero support from phone staffers. I heard everything from ‘you have to call back when the code manager gets here. She has the codes and she’ll be in at two…’ to, ‘if you’d like a manager, please write the entire series of events down and send your letter to… they usually get back to you’.
And what do I do about these gdamned tickets NOW?
Amateur hour.

Quite possibly the worst ticket buying experience Online yet. The options are not very intuitive, you have to clear a captcha at every screen, can’t find tickets even when they are available, did not allow me to pick and choose seats.
So far out of 10 attempts, I have been able to purchase 0 tickets.
Telecharge y u no want my money?!

So many of the negative review are correct, the website itself it bad, poorly designed and somewhat buggy. That being said, if you can get it to work (I did after about 5 attempts), it does give you better deals than other sites. 3 main advantages:
1. You can manually pick your actual seats prior to purchasing (many other sites will only assign you a seat in a certain section that they claim are «best available»
2. Minimal fees. They charged a total of about $ 12 in fees per ticket over the face value compared to other sites charge an outrageous $ 50−60/ticket!
3. Email you tickets to print at home. Many other sites require you to pick up at will-​call which is not located in the same place as the theater. Email is so much better.
After messing with the website, I finally got my order through and received my tickets via email, no problem.

Despite *decades* and tens of millions of dollars in revenue with which to fix its code, Telecharge’s site is riddled with show-​stopping (pun intended) bugs with which I would be chagrinned to launch an MVP to 10 patient alpha testers, let alone a live production (pun intended) site in active use at 70 New York theaters.
When it falls (i.e., when its lock-​ups expire), it will fall hard.

Terrible customer service. On the phone with the rep… puts me on hold over 4 different times to talk to supervisor to answer a simple question. Unprofessional. They do not even deserve 1 star!!! Stay away!!! Buy your tickets elsewhere.

I would rather stab myself in the head with a screwdriver than deal with their horrible website again. After entering all my info, I get an error message and am told to start over again.. .from the very beginning. Their website is slow and and non-​intuitive, if it ever works that is. There are other options to go to to get Broadway tix. It may be more expensive, but totally worth it not to have to deal with telecharge.

Sadly I have to give them one star since they deserve less.
We were charged almost double the face value of our tickets for things we never asked for and things or we’re never informed of. First was the ticket insurance of $ 20 per ticket which seems to be automatically applied without your consent. Then come the service charge of 35% per ticket.
What kind of service do you get for the 35% surcharge? Apparently you get a snarky, completely unhelpful person to answer the phone when you call to ask about all these ridiculous fees.
Never again!!!
I don’t mind paying for good service assuming that’s what you actually get. Definitely recommend using any other service to get tickets!

Yeah, a disastter.
Ordered tix on line, got all the way througth the process to the very end, but never received the tix. Just called to confirm, there’s no account in my name, no tix, nothing. Had to start from scratch, of course, our tix were gone, had to accept worse tix. The agent said «Oh well the internet’s not perfect»
HOW could their website function that you can appear to completely finish the purchase process, yet not have gotten the tickets???

This was a great way to buy our tickets for the Mamma Mia show on Broadway. I was able to select our seats, save over $ 60 per ticket compared to other sites and print the tickets right from my home computer. After reading some of the reviews I was nervous that we might have trouble using the tickets because they were printed in my husband’s name (he had purchased the tickets but he wasn’t attending the show), but NOPE! Walked right in, found our seats and enjoyed the show! I would highly recommend this service if you want to save a little money, get some great seats at a better price!

ONE STAR IS TOO MUCH FOR THIS AWFUL COMPANY AND WEBSITE
Their website says:
If you have comments or questions about the new website, please email us at
. We want to hear from you!
THIS IS NOT A WORKING EMAIL ADDRESS
1. The frustration of entering barely legible codes between each pair of tickets offered.
2. The frustration of not being shown all available seats. No just pair by pair by pair.
3. The frustration of trying to sign in, being sent a password, that doesn’t work and all the work of finding tickets is erased.
They have the worst website ever in terms of intuitiveness or user friendliness. And all of this is for the outrageous fees of over $ 8 per ticket plus per order! It costs no more to have an order for 1 or 8 tickets. There should be a discount for using the internet where there are virtually no incremental costs.
But they’re the only game in town. Just like Time Warner. They don’t care.

The fact that you cannot speak with anyone at an actual box office anymore is exhausting.
The number of times I had to explain my ticket situation and number of times things were miscommunicated to me is baffling. To be fair, Claudette, a lovely woman I spoke with, worked to fix my ticket error, was polite, and followed up with me in a very timely way.
I purchased tickets that were supposed to be discounted during previews. I purchased three tickets and they charged me the full price of the show out of previews. The difference came to about $ 75 with tax and, understandably, I wanted to see if I could be reimbursed or even credited the difference toward other purchases. They told me that I had to purchase new seats and then call them with a promotional code. That I could not in any way discount my current seats. Which are center row orchestra. So I have to buy random other tickets that may or may not be available and then give up my center row orchestra seats. Um, thanks for your clear communication and logical processes, Telecharge!