TaskRabbit

I bought an Ikea bed off craigslist, and it was laying in my room unassembled. My mom came up on Sunday, and we attempted to put it together. It was a disaster. I finally decided to look into TaskRabbit, as a coworker had mentioned it before. It was easy to use, and I was matched with a Tasker very quickly. The whole experience was great. He came earlier than scheduled (which I asked for if possible) and got right to work. He was friendly and hard working. brought some of his own tools, looked through the instructions, and put it all together! He even helped us with two other minor things. He was great! $ 46 for the hour, and it was totally worth it. I never would have gotten that bed together myself. And I was especially grateful that I was able to get a day-​of match.
I will definitely use TR again in the future for these types of issues. Thanks, TR!

1 task that I tried to schedule on 2 different days and 3 dumb bunnies canceled. Both times were at nite for next day and pricing is much higher for same day and ZERO consideration for the fact I’m the inconvenienced party! I don’t know for a fact but it seems that the pool of taskers shown available are not «committed» to those times to work like an Über driver. It’s a shame because I have great need for a service like this but the purpose is to ease stress and get errands done, and all this was was agita and wasted time!

The worst experience I ever had !
To comprehend this app will take time!
Be careful if you accidentally hit task you pay
Anyway for the first hr
To find the way to cancel forget about it you still PAY!!! Even if you do!
Be real careful read all the small print
If you press task and do say the date they
Are coming to your house regardless
And you pay
Watch out or else!!!

I placed a task at 9 pm, moving task. I had an issue with the storage company at 1^st thing in the morning. I canceled not even 12 hours later and they took an hour fee from my cc for 24 h cancellation fee policy.
What are the odds that the tasker would’ve gotten another task in those 12 hours??? Very slim I am sure. $ 135 dollars for cancellation fee is BS!

I just got a call from TaskRabbit and not only they reschedule my appointment but they gave me a discount. Thank you!

Taskrabbit must have really took these reviews to heart because I just had an unfortunate experience with a tasker and their customer service team went above and beyond! We needed to replace the drywall that had to be cut out due to an emergency plumbing job and the tasker grossly underestimated the time he thought it would take and his skill level for completing the project. Our walls were left with lumpy, cracked plaster, and a part of the wall still had water damage. At that point, the tasker had already spent 9 hours on the job (instead of the 2 hours he estimated!) and we just told him to stop before he messed anything else up.
I sent a customer support email to Taskrabbit and within a few hours, received a call from their customer service team. Kayla immediately sent my email to resolutions and told me to hire someone to repair the damages. I called customer service the next day to see if there was any way to expedite the request (usually they resolve within five business days) because we were sleeping in our living room as the damage was in our bedroom.
Happened to get Kayla again! She resent the request and later that day, I received an email from Alex in their resolutions team who said that because of their what I paid the tasker and pay to repair the damages, based on the pictures I sent, as soon as I sent in a receipt/​invoice for the cost to repair.
After getting the damages fixed, I sent everything in yesterday and just got word from Alex today that the reimbursement is going to be issued. They really do stand behind their «Taskrabbit Guarantee.» I will definitely not hesitate to use them and their taskers again, knowing they take care of their customers like this.

UPDATE: I originally posted a negative review for task rabbit because of poor work ethic by my tasker and being charged for work that was left incomplete. I need to revise my review though because task rabbit’s customer service has been exceptional. The drywall repair task I had was left unfinished and looked very poor. Task rabbit has been very helpful getting it resolved. They refunded the cost of the repair and will be working with the tasker to ensure he is no longer charging for expenses that are not authorized. I worked with Hannah in customer service. She was very prompt and helpful despite it being the holidays. Thanks. I will try task rabbit again because of her customer service. Hopefully the next task is a success.

Impossible people to deal with on the website end. The worse service ever. Try one of the other home help website. This one is bad for the users and workers.

I was really happy with the service — and the app and everything. I worked with Joan Brice (one of the task rabbits) for moving help. He was responsive — (Yes– Joan is his name!) I got texts right away through the app. He confirmed the job, and got back to me each time I had a change to the time or the task. I had no problems at all. Maybe the system isn’t working for other people (according to these reviews) but I was really happy with my experience and with the person I booked was absolutely reliable and I paid through the app and it worked perfectly.
I love the idea of this company. Hope other people have good experiences. If not, Craigslist should start a similar company! :)

Can I give less than zero? I made an appointment for a $ 45 and hour rabbit to help at the gift show-​yes you Shelby; counted on it and she was «traveling» the day that I booked her for. Worse than worthless, unaccountable and irresponsible. I sure hope to heck they dont charge me for her! Now I am getting a load of 15% off your next task emails. The only other time I used them 2 years ago, as soon as I booked it the rabbit emailed me saying she really couldnt do it for so little, asked for more and then asked to be paid directly around them so she didnt have to pay to them. I told her no but if I liked her services I would tip her. People suggested she showed up drunk. Nice.

I tried to use them really hard. I thought, gee what a great idea! How easy! Nope. Made several appointments. Got cancelled on every single time. And these guys are not cheap, so it’s not like they’re turning down $ 20. They’re cancelling on some serious cash. There’s gotta be a better way…

I have used taskrabbit several times. The taskers were fine. The main problem was with the website and app. They are glitchy, clunky, don’t work properly, very hard to work out and use. In fact, the user interface is so terrible it is almost impossible to use the service.
This is a great idea. I suggest someone else do it, but properly, so that people like me can actually find a tasker.

WORTHLESS! STAY AWAY! THE WORST! THE WORST!!!
I’ve been putting off writing this review only because the number of complaints I have are so high…
Tried for WEEKS to get someone to help me with some basic tasks. Everyone cancelled or was a no-​show. People who listed themselves as cooks would message me saying «oh, i really don’t cook» and then cancel ETC. Wasted lots of time rushing around to meet people who never showed up etc etc etc.
FINALLY, I got someone WHO ACTUALLY CAME! Very highly rated, «in high demand» etc (are these reviews all fake??). I asked her to bring two piles of clothes to the cleaner, one for washing, one for dry cleaning. Naturally, she simply dropped off all of the clothes for washing and thereby ruined the ones meant for dry cleaning.
Then I asked her to make cupcakes. Somewhat inconceivably, she wasted all of my ingredients by pouring everything out into various bowls and then mixing various subsets (I’m not sure she’d ever baked before, despite assuring me she had? The concept of measuring out cups seemed new to her). Then, she burnt the cupcakes to charred bits and destroyed my pan. So, lots of stuff went in the trash.
Oh, it gets worse!
I sent pictures of all the destroyed stuff to Task Rabbit help and they were apologetic and offered reimbursement for the ruined things and a credit of $ 200 towards a new «tasker» they would find especially for me, blah blah blah.
Great, I thought! Thanks sooooo much, I wrote!
And…I never got any of that. I wrote them a few times inquiring as to the status of my reimbursement and whether I could get said personalized tasker. Nothing. No response, NOTHING.
Oh, but I do get helpful emails advertising their wonderful services every now and then.
Seriously, DO NOT USE.

I am beyond baffled at why anyone chooses to use task rabbit! I had a supposedly trained tasker come over to simply mount a wall-​mount table and assemble a small desk. Sure, he was friendly. But, the first time I went to use the table (I placed my 2 lb MacBook Air and a glass of water on the table and it unhinged from the damn wall. Now, my computer is acting strange, I just had to spackle my wall and will be sanding and painting the entire wall tomorrow. Potentially 2k of damage because a task rabbit THOUGHT they were a handy man. This is some shit service.