T-Mobile

Worst t-​mobile shop ever. The staff is completely unmotivated and incompetent. I wanted to change my plan recently and the staff member did not even ask for my number to check what can be done. She certainly noticed that I wasn’t sure how to do it and she didn’t make move at all. I ended up given the wrong response, and a bad condition. I went to another store (union square) and I found friendly and helpful people sorting out exactly what I wanted.
I have been several times to this store and every single time it’s a nightmare!

If I could give NO STARS I WOULD! I decided to get an iphone6 finally, and went to the Lexington Ave location and another on 3^rd avenue and 56^th street before i made the purchase here since it is closer to my job. It turns out that I was sold a phone I am pretty sure was used already/​tempered with because the box was NOT vacuum sealed, the plastic on the phone was dirty/​sticky, the paperwork inside was irregular and the phone itself already had wallpaper on it and it just worked kind of odd. I didn’t notice in the store because the sales rep didn’t give it to me to hold it but he took care of everything and I told him to put it back in the box as I didn’t want anything to happen to it on my way home. Well when I got home I realized something was very off with it, so I Youtube’d how it was supposed to be boxed. I came to the store in the morning to exchange it, they said of course that they don’t sell used phones, yeah but you DO sell phones that have been played around with!!! They also then said I had to pay $ 50 restocking fee. Umm… excuse me??? Good thing the corporate management happened to be in the store this morning, I assume they were, and waived the fee for me then brought me a sealed iphone 6, with a sticker saying A restocking Fee applies if I return it (the phone I was sold the night before didn’t have this as I said) then he said he wanted to put the sticker on my phone to ‘remind me of the restocking fee.” ARE YOU KIDDING ME??? Why don’t you stick the sticker up yours? Who SUGGESTS THAT? Otherwise the staff was polite but VERY INCOMPETENT, corporate and managers TAKE NOTE! I should have gone to the Lexington Ave location and I WILL be calling T-​Mobile to complain directly. Ridiculous.

I don’t know why this store has been reviewed so poorly. My experience has been nothing but pleasant. I purchased my new IPhone 6S Plus from this location, and i was satisfied the whole way through the process. However, a couple days into getting my new phone I started having some issues with it. I took it back to this location where the 2 gentlemen who sold me the phone the first time around were more than understanding, and guided me through the whole process as they exchanged my phone for a non defective one. I would highly recommend this store!

Very unprofessional store. Loud hip hop music blasting in the small store. Every time I come here, I have to wait over 30 minutes to speak to someone. I have gone at various times of the day. Understaffed. The workers always looks stressed and not in a good mood. Management needs to hire more customer service reps.

This store literally scammed me into paying a $ 200 ‘security deposit’ as a new T-​Mobile customer, which they gave no receipt for (stupid me) and never deposited with T-​Mobile. Unbelievable.

Long story short, my phone died on me, so I walked to the closes tmobile store where I work to purchase a smartphone in full price. 2 of the staff told me that I am not allowed to buy a phone in store, I could only buy it online and get it ship to my house. I have never heard such BS before, I had bought several phone from Tmobile stores before in the past and never once I heard about such policy.
I was so disappointed, so I took the bus to the tmobile store near port authority and I bought a smartphone without any problems. Do not go to this store, the staff are untrained.

I had the exact same experience as Diane L. I dealt with sleaze bucket Diego and Kevin & Ken, the wonder twins. They upgraded my data plan to 3GB without telling me (I only need 1GB so this is costing me extra) and $ 100+ for 3 accessories that I didn’t ask for. They told me that the accessories would be free because I was now on the JUMP plan (which I also did not ask for). Seemed like an ok deal because I didn’t want to pay for a whole new phone after buying a new S4 last year, so JUMP made sense and paying it over 24 months was perfect. I paid sales taxes on the accessories and also paying down the $ 100+ of extra charges. I tweeted their customer service and I have spent over 24 hours going back and forth with them. They refuse to fix the problem. There’s no such thing as corporate responsibility anymore. I even tweeted their arrogant CEO John Legere who lays it on so thick about being the ‘uncarrier’ because they’re supposedly so different from their competitors. If Tmobile is no better than Verizon, then why am I a customer with them? It makes much more sense for me to sign up with Verizon and hope they crush T-​mobile like a bug. Simple as that.

So, I walked into this store b/​c it was the closest T-​Mobile store to where I was staying during a recent visit to NYC. The battery on my old phone was horrible and I was about to go out of the country and decided to switch out my phone.
I ended up getting the Galaxy S5. I was told that I would get free accessories because I was buying it at that store (something about promotions to attract customers to smaller stores). Service that day was good.
Fast forward to when I get my next bill and not only am I getting charged monthly for my new phone (which I was expecting) but also for the accessories. I had tried out the case, but ended up hating it and replacing it. I never use the extra charger or the sd card.
So, I called T-​Mobile. They said I needed to talk to the store. When I explained I don’t live in NYC, they tried to escalate but couldn’t do anything about it and gave me the phone number to the store. I called on Saturday morning, the manager Mez isn’t in on weekends. They took my name and number. No call on Monday. Tuesday, I tried calling all day long and nobody picked up the phone. Finally, on my third try on Wednesday, I got through and Mez picked up. He told me that the phone retails for $ 689.99 and they discounted the price of the accessories so the phone charge is lower to compensate, the phone would be $ 609. I said I would check it out and let him know.
I checked my bill and the total of the phone and accessories over 24 months is $ 716.16 ($ 609.60 for the phone and $ 106.56 for the accessories). I paid the taxes in full when I got the phone. Then, I check online and it seems the full retail price of the phone when it first came out was $ 660 (not $ 689.99). At the end of August (I was there in the beginning of September), tmobile discounted the phone by $ 50 to the current price of $ 609.60 (the price I am paying for the phone). I tried calling back since numbers weren’t adding up, Guess what? No answer.
Basically, they screwed me over and I will end up paying $ 106.56 for accessories that I do not use. They never answer the phone, so unless I’m willing to fly back to NYC, I’m out of luck. Better to buy it online than at this store.

After three failed attempts at the Apple store, I was finally sent over to Tmobile who was able to transfer my phone, number and plan seamlessly, while offering me the best rate I’ve been quoted. Sabia and Ray were particularly helpful.

Don’t review the brand on Unilocal.Review the store and the service at that store.
That said, Mezz and Sabia provided fantastic customer service when I decided to make the switch to T-​Mobile. They were curteous, funny and went above and beyond to make me feel welcome and taken care of.
If you work or live in Midtown and you have any need related to your T-​Mobile service, future or current, definitely come here. I can’t imagine any wireless store with better service.

As a new T Mobile customer I was in the area and needed some assistance with some smartphone functions. The clerk named Kawsar was an expert on the iphone 5s and politely showed me how to do what I need done. I did not come in to purchase anything but i ended up purchasing a screen protector which Kawsar happily attatched to my phone for me and guided me step by step so I would properly attach one to my wife’s phone myself. keep up the good work Kawsar!

To begin let me say I’ve been c Tmobile customer for over 12 years and sill to this have not had a real positive experience with the Brand. Today Tmoible once again failed. I went into this store to place a pre oder for an iPhone 5 and was actually told that they don’t accept credit or debit cards for pre orders… I mean WTF? this is one of the stupidest things I’ve heard from this brand.