Symphony Cleaners

They lost one of my items about 4 months ago and I’m still trying to get them to reimburse me for it! This was a $ 350 item so I would warn anyone from going here unless you’re okay with them losing your dry cleaning and not refunding you. Oh, and they didn’t even refund me for the cleaning charge!!! Terrible place, terrible people running it. Stay away!

I have clothes and sometimes those clothes get dirty. Now I am aware there are methods I can personally do to clean these clothes however I am not a fan of ironing. To be honest I hate ironing, not only is is dangerous but it requires too much skill. So I take my shirts to Symphony Cleaners and they do a great job. They are fast and the lady that works up front is great.

My boyfriend and I went here initially because of a coupon… four visits and four ruined zippers later, we won’t be going back. The thing that was most irritating/​creepy about this place is that the guy who worked there would call before every pick up and beg my boyfriend to pay in cash because he was «low on cash flow.» when I showed up instead of him and had to pay the $ 95 bill on my card, he reprimanded me and asked me to go to the ATM. If you want to be cash only, say so. What’s worse, being low on cash flow initially or forever by losing clients due to being so pushy and inconveniencing them? Anyway I’ll go to one of the other 15 places nearby.

If I could give no stars, I would. I dropped off a trench coat to be cleaned on a Wednesday. It was promised to be delivered to me on Friday. I paid the ticket and left. Friday, no coat. Saturday no coat. I called Saturday afternoon and it was promised by the end of the day. Nope! The coat came Monday morning and when I received it, the leather buckles (3 in all) were destroyed! They looked like they went through a shredder! The man there told me he would have to send it for repair and they’d call me on Tuesday. No call. I called to get an update, it would be ready Friday. But this time I didn’t talk to the man I had been dealing with. Instead I was talking to the manager, Sandy, who yelled at me, refused to call me Friday to confirm that the coat was ready for pickup and when I told her I wanted a refund for the cleaning (because the coat was damaged AND received days later than promised), she HUNG UP ON ME!
When I went to pick up my coat, the man wasn’t there. I very kind woman (one I hadn’t spoken to before) told me if I was unhappy to just not pay the ticket and she’d tell the manager. But I’ve already paid and the ticket on the coat was marked paid, but in the computer system it said I still owed. She gave me a number to reach Sandy, but I’ve had no luck getting to her. So, DO NOT bring your cleaning here! There are so many places in Chelsea to get dry cleaning done and THIS IS NOT ONE OF THEM!!!

I am reposting my review after I received a call from the customer service manager following my complaint. She was very nice and very sympathetic to the situation and customer service I received. I was so surprised by her followup and I do believe that this branch could see some nice improvements, esp under her leadership! Because of her, I will be returning there to try it again! Thanks grace!!!

I live in the building literally above this dry cleaners and was so excited for the convenience factor. I was so excited that even after they delivered clothing later than promised twice, I decided to try them one more time. They’re in the freakin’ building, right? And then I dry cleaned a once cozy sweater that is now crispy. And was also delivered late. And crispy.
No wonder the sign in the window says 25% off dry cleaning. How else would you get customers in with service like this?

New management for the maid service! The new owner read my previous review, and contacted me about trying the new service. Pearl came to clean our apartment and it was actually spakling when she left. I highly recommend you ask to try to the new service.

HORRIBLE WASH/​FOLD SERVICE!
First time I went for dry cleaning — no problem.
Second time… wash/​fold — no problem.
Third time… wash/​fold. The items from my wash/​fold came back stock full of curly hair. Did they wash my items with another load? DID THEY EVEN USE SOAP!?!
Also, delivery service failed. Set a delivery time, they came 3 hours late. 10 minutes… ok. 20 minutes… ok I’m upset, but ok. 3 HOURS! Fail. Will never ever ever go back.