Surefoot

I do not agree with the low ratings of some previous viewers on this Sure Foot location. I’ve experienced nothing but stellar service here. Tyler is the Manager here and his service is exceptional. He has been fitting boots for 18 years and it shows. He is patient and knowledgeable — a wonderful combination.
Yes, this is a custom shop for footbeds and ski boot fittings (which are notoriously difficult to get right) and it is not inexpensive. However, if you are an avid skier and/​or have equipment problems that are getting in the way of enjoying the sport, this is a wonderful solution.
I have been Surefoot customer for many years. My first fitting was in Vail many, many years ago — most of the storefronts are located in ski areas. I’ve needed some adjustments over time and it wasn’t until I visited the Sure Foot in New York that my minor problems were finally solved.
I certainly did not expect to get exceptional boot fitting service in NYC — I thought the staff would be better trained in ski towns. I was wrong.

Six years ago I fell from a ladder and received a compound fracture of my left ankle. I have been skiing for over 40 years. When I broke my ankle I was told not to ski for a year and after that not to buy new boots for at least six months to a year thereafter. The compound fracture after several operations left my anklebone protruding at a odd angle. It constantly rubbed against the side of my boot.
I first attempted to purchase new boots at Hunter Mountain ski shop. The woman there had showed me Full Tilt ski boots. She did not have a size that fitted my foot. I finally purchased Full Tilt boots at another ski shop but to fit my ankle the boots had to be size larger than what I would normally wear.
After three years of wearing the Full Tilts they started to irritate my ankle to the point it became very painful to ski. After returning from a trip to British Columbia I decided to buy a new set of boots through a fitter. A skiing buddy had recommended Sure Foot and I visited them in NYC. When I went, I brought my old ski boots. The young woman at the shop was not interested in examining the boots or my feet. They were willing to order boots that they thought would fit me however, they wanted me to first purchase one of their custom-​made inserts. Luckily I looked further.
Try Heino’s ski & Cycle in New Jersey. Brought boots there. Amazing. Ask for Greg.

My husband and I had custom boots made. Ian from the NY store was awesome! He took his time to explain what we needed and why (my husband is a pretty good skier, me not so much:) Totally felt comfortable throughout the proces and the most important thing — the boots fit unbelievably well!

So it seems the business model is to convince us to spend $ 1400+ on a pair of ski boots that they promise to provide hours of indescribable pain and massive amounts of wasted time and money on the slopes… interesting…
My iPhone was by far the finest purchase in my life. That piece of crap 1996 Mitsubishi 4×4 that blew its timing chain at 60k was by far the worst… these surefoot neon green podiatric torture chambers are the second worst purchase Ive ever made!
Please read this post and go buy your high end boots from a real boot fitter who will take time and expertise and listen to your feet and put you in the right boot the first time… you absolutely wont get that here. What you’ll get is an untrained ski bum who shoots foam into the bladders of the boot liner and lets the foam do the work. Then you’ll pay through the nose for ZERO customization consultation or expertise and may likely be in horrible pain after purchasing your $ 75.00+ lift tickets for days weeks and months to come.
I have been back to this damn place 3 times in NYC… once in Killington… and once in Keystone. Each time the cramping is impossible and each time the local untrained ski bum has another thing to try which of course just starts the costly pain cycle over again.
I limped into the Killington store complaining (yet again) after yet another lost day on the slopes and the «dude» up there said…“We gotta blow out the side, your right foot is 4 mm wider than your left foot.” Now… this was after 3 prior visits to other Surefoot stores and probably $ 500.00 spent on pain filled days of skiing. WTF… shouldnt some one have kinda sorta looked into that maybe the very first time I got the damn boots? After all I paid easily 2x as much as regular ski boots.
Meanwhile, a buddy of my was up at Stratton Mountain and bought a new pair of boots up there. He bought them from a real person who really fit him in the boot. The boot guy spent 1.5 hours with my friend getting the fit just right. My friend paid $ 800.00 and enjoyed lovely skiing from that point onward. I wanted take my boots and chuck them back through the plate glass window at Surefoot. I’ve easily spent almost twice as much and havent had a pain free day yet.
All I want is my money back so I can go get a real pair of custom boots. And not have to limp to the apre ski bar.
Honestly people, take your business to a real boot shop. This is a god-​awful expensive gimmick that simply doesn’t work.

Purchased a pair of custom orthotics for a pair of AT ski boots (around $ 200). I brought in the boots, which I had used for a few years, with a new pair of intuition liners I had purchased elsewhere. They heat molded the new liners and punched out the toebox in one boot for just the price of the orthotics. I actually came back a few days later and had the toe box pushed out again with no additional charge.
For the last 10 or so years I’ve experienced painful plantar fascitis (at least that’s my diagnosis) with ski boots if I kept them on for 3 or more hours at a time, even with the use of an orthotic (albeit a cheaper, non-​surefoot orthotic).
The work I had at the surefoot nyc store totally cured my problem. I was a little worried about going to a ski shop in Manhattan, especially with AT boots, but I could not be more pleased about the result.
This store has surprisingly poor reviews on Unilocal.It seems like people might not totally understand the concept. Go to surefoot if (1) you have foot pain while skiing and want to get an orthotic or custom liner or (2) just feel spending a lot of money on fancy, comfortable ski boots.

Do the people who wrote those previous reviews go to the Cadillac dealer and ask to see the Civic?! Do they realize that this is not just a ski supply store that happens to have some boots for you to try? It’s a custom boot shop folks. They only one like it. They make a boot just for YOU to fit YOUR foot. This is where Cinderella goes when she wants to have a ski boot that fits as perfectly as her glass slippers.
My friends told me about the wonders of Surefoot and they were right. Gone are the days of having to quit skiing early in the day because my boots hurt my feet so much.
BTW, my boots were not perfect at first, but I just took them back and told Surefoot the issues. The sales staff could not have been nicer. They literally spent hours working on them until they were perfect. I was told «That’s what we do.»

UN-​SUREFOOT! I am a very strong skier (raced through college) and now ski 30 – 40 days per year. I am 6ft 3in, weigh 205, and have wide size 13 feet, with a high volume instep, and a 6^th toe lateral bump that that has developed from being in poorly fitting ski boots. Given that it is has been hard to find performance ski boots that fit well, I decided to give Surefoot a try when it was time for new boots this year. I was on vacation at Copper and purchased the Lange 130RX with custom liner and orthotics from Surefoot. The Surefoot boot fitter told me that they would have no problem getting me into a comfortable boot. The boot fitter also put me in a size smaller than I normally wear to enhance performance and because the injection liners would allow a better fit in a size 28 vs. size 29. I also purchased $ 350 SIDAS boot heaters because it is cold where I ski in the northeast and cold feet would sometimes limit the number of runs I would take on a freezing day. The grand total for the boots, insoles, heaters was $ 1350.00. After all was said and done, these UN-​Surefit boots are the worst ski equipment decision I have ever made. I spent each morning and afternoon of my Copper vacation in the Surefoot shop trying to work with the tech to make the boots tolerable. The despite, grinding, heating, and punchouts I was in agony after the second run and my feet fell asleep and freeze despite the boot heaters. I gave up on the Un-​surefoot boot fitters after 9 or 10 visits as I had little progress in getting the boots to a point where I could even ski on them. In addition, the Copper staff became less and less interested in helping to get the boots to fit well after each visit depite the fact that I was polite, appreciative and tried to work with them. It became clear to me that they were not very skilled. It was also apparent from reading web reviews and from speaking to the Surefoot Copper Mtn staff that the Fit-​guarantee and boot replacement would not be honored until I spent months in an out of the store while they worked to get the boots they sold me to fit. At home, the nearest Surefoot shop in VT is 2h away so I consciously gave up and voided the Surefoot warranty (that they apparently don’t honor without torturing customers) and had work done by a local boot fitter who is excellent. The local guy noted that the boots are sized a bit small. He did some additional grinding but my feet still fall asleep and my big toe gets bruised when I ski bumps because the boots are too short. THEN the kicker is, while skiing along, my boots must have bumped one another and the connector in the SIDAS boot heater broke off in the battery. The construction is quite flimsy and the cheap plastic breaks quite easily which evidenced by the fact that the company puts and ad hoc sheet in the box telling customers to remove the plug straight so the connector does not break off. Well, I mailed the broken heaters and foot beds to Sure foot Killington where they were not very helpful, forgot to call me back several times, and they eventually CHARGED ME ANOTHER $ 180.00 for a replacement battery pack and heating element. The «hey dude» boot fitter guy in the Surefoot shop was unwilling to check with SIDAS to see if any type of warranty or repair was available. I do not make a habit of complaining, and this is my fist web review of anything, but I felt that it was necessary to relate my terrible experience to potentially save another skier the hassle and aggravation of an expensive UN-​surefoot mistake. I am going back to the off-​the-​shelf Dalbello boots that eventually fit me after I have some basic boot fitting work done on them! Buyer beware!

Just returned from a hike to Surefoot where they would NOT sell me the boots I wanted for my son, even though they had them. Rationale: they have to have the actual foot there in person because they «guarantee» the fit. No way would they sell them to me, despite my begging. Playing God vis-​a-​vis ski boots is somewhat high-​handed. Bought them on-​line. Amazon has no such pretensions.

Oh my how my opinion changed overnight. I got Julian M. a $ 250 gift card for christmas. My intention was that he’d be able to add to it in order to afford one of their top of the line, off the shelf boots. Well I don’t know what I was thinking, because the idea of selling an off the shelf boot (even though they carry multiple models) was so abhorrent to them, they literally would not hear of it.
Salesman: «Our custom boot is all about performance because it molds specifically to your foot’s needs.»
Us: «Sounds great, but we don’t have $ 1200 to spend on ski boots, could we see some off the shelf boots?»
Salesman: Off the shelf is going to be horrible, the custom boots are totally worth $ 1200, believe me, you’ll thank us in 4 seasons.
REPEAT A MILLION TIMES.
It was probably the most frustrating experience of my life. We went in there wanting to spend money, we wanted to leave with boots, and they wouldn’t let us. They actually refused (repeatedly) to sell us a product from their store.
I gave them an extra star because they refunded my gift card over the phone, we took the money to paragon, spend $ 600 on a pair of awesome boots that Julian M. loves.
I really hope they read this review and learn a little something about an effective sales model.

Outstanding ski bootfitting store on the Upper East Side. I got a completely custom-​fitted pair of ski boots in under two hours. They scanned my foot into a computer (so cool!) and found a ski boot shell for my feet. i went next door for a drink while they computer-​milled an orthotic, and set up my new boots for the customization. I came back, they injected foam into a custom boot liner and presto! New custom boots! The price is on the steep side, and busy hours bottleneck quickly. But the guys that work there are very helpful and the service is second to none. They told me if I had any problems to bring the boots in to any of their stores (20-​something around the world: Colorado, Utah, Europe, etc) and they’d do work for free, basically forever. I had mine shipped to my condo in Breckenridge (avoiding airline costs) and I can’t wait to start skiing them! Think snow!