Stone Street Properties

I see Stone Street has responded to my public negative review much more quickly than they responded to requests for repairs. As I said in my review, i specifically waited until they no longer owned my building to comment, not sure why they think mentioning that they no longer own the building has bearing? Talk is cheap and they may have been striving to do the things stated in their response, but failed miserably. I don’t believe they were striving to do anything other than what they did because it would be impossible to be so incredibly incompetent. Awful people from beginning to end. Period.

We moved into a Stone Street Properties apartment on University Place in Greenwich Village a few months ago and absolutely love it. We came from a terrible renting experience, paired with our building being very close to the East Village explosion, and due to a terrible landlord, no heat, hot water, or cooking gas since move-​in we were forced to move out. Stone Street was amazing, and so helpful. From viewing the apartment, signing leases, moving in and living here, everything runs smoothly. We live in a beautiful and gut renovated apartment. Our Super is great, he lives in the building, is always doing something to make sure the lobby and halls are spotless. Stone Street renovated a few apartments in our building, and were communicative and respectful throughout, alerting us to the renovations, minimizing the noise and anything else associated with construction. The workers were very willing to make sure everything was as it should be before leaving for the day. The end result was a beautiful new lobby and hallways, and we love it. I highly recommend renting from Stone Street to anyone looking for a new apartment.

Moved into one of their UES buildings and the lease signing process was pretty seamless, but from there is was all lies and deceit. We had problems with the apartment on a daily basis and getting someone to actually care was nearly impossible. Not to mention, our washing machine and dryer, which are a complete hoax and simply put in the apartment to drive up the cost of the rent. Even once they were repaired, it still is a joke, taking at least 5 hours for a small load of laundry — no joke. This place is a complete joke.

Terrible management company that does not respond to the tenants’ messages or complain. The management company has no respect for its tenant. I am speaking on behalf of their Brooklyn properties. This feedback is also from other tenants in the building. If can avoid working with this company please do so and save yourself some grief. Good luck!

Great apartments… if you like rodents. Our apartment was in an old building on the Upper East Side and it was nicely remodeled with modern appliances. We couldn’t believe how good the price was for a one bedroom in Manhattan, but they are low for a reason. From the first day we moved in until the day we moved out we had mice, and this company not only did not solve the problem but acted like we were the bad guys in the situation. The odor of a dead decaying mouse is unmistakeable, and you will get to know it well if you rent from this company.

As every person in NYC knows, anything having to do with moving is just generally awful. Never mind the schlepping, you’re lucky if you don’t have to promise your first born to a management company to get the apartment you want.
Stone Street made leasing an apartment and moving a near painless experience. My place is a beautiful brand new renovation that was a no-​brainer to want. Bronagh and the rest of the staff made the application process straight forward and easy. They even stayed late, and found an in office notary for me to get my lease signed.
There were no fees, no bait and switch, and everything has been exactly as promised. The super has been attentive, and the office responds to emails and calls with little or no delay.
Plus the whole group is pleasant to deal with. Couldn’t ask for more from a management company. Stone Street is a rarity in NYC and I would not hesitate to lease from them again.

Stone Street Properties was the most amazing company to work with! Bronaugh, the leasing agent, myself and mother worked is an angel! She got me in to the most amazing apartment in the fastest time and the process could not of been any easier. Not only did she make sure I was settled but when I had to move for a job immediately she did everything to accommodate us. When I get back to New York, Bronaugh will be the only person I call because she and Stone Street are amazing! I could not believe how wonderful the company was and how smoothly everything went.

This review is based on the leasing process, as we’ve only just moved in last week. In most cases, the process of finding a rental is a terrible experience– broker fees, brokers’ sales tactics, poor communication, etc. However, our experience dealing with Stone Street Properties has been the complete opposite. Its been such a pleasure working with the company from the open house through the lease signing and moving in.
For example, I went to the open house for our now apartment and loved the place– but my boyfriend (who was also going to be moving in) wasn’t able to make it. The leasing agent, Bronagh, went out of her way to come back to the apartment later that evening (on a Saturday night!) and let us in to view the apartment again. We decided that we wanted to rent the place, and from there on out, Bronagh was friendly, quick to respond to any of our communications, and very on top of the whole process for us.
I’d definitely recommend checking out their available properties and going directly to Stone Street for rentals, rather than going through a broker. Its been a great experience. Nothing but good things to say about StoneStreet.

Stone Street bought a building I’ve lived in for a few years and they advertised that they were going to make it a «limited luxury» building. It took almost a year to put in the «video doorman» concept, and still most of my packages are not being accepted through this. Also, this past winter the heat did not work. Since the boiler broke, it was certainly an unexpected issue for the company — however — they took an extremely long time to fix it (especially since for the prior 2 months tenants had been complaining to the super and management that their heat didn’t seem to work too well), and then refused to credit any tenants for the coldest days which had no heat. Filing a complaint with the city got nowhere since the landlord has to provide some of the paperwork.
Also — they are raising the rents extremely high, and are not willing to work with current tenants who do pay fair rates. The apartments in the building are incredibly small, about 200 – 220 sq feet for a studio and 250 or so for a 1-​br, so to charge the same as «market rent», where most studios are approx 375 – 400 sq ft is outrageous, particularly for the location on the UES. They do not take into account how far north and east the building is. They will also try to deduct from the security deposit upon move out in any way they can, including filling in «nail holes» and marks on the walls, even though they repaint before someone else moves in.
Stone Street also converted the apartment the live-​in super used to have, to a tenant apartment, approx 125 sq ft, and now there is no live-​in super. The super for the building is 8 blocks away and has 3 or 4 other buildings he’s responsible for. They continuously mess up their paperwork and send tenants invoices for months of rent they claim are unpaid, and make tenants send proof of payment over and over.
I would NEVER rent from this company again. They try to rent 200 sq foot apartments at a rate of 350 – 400 sq ft apartments, do not take care of major issues, such as heat, until too late, and implement «luxury» upgrades in a half-​done manner. Stone Street absolutely has a LOT of work to do to become a better management company and I would not only not recommend them, I would warn potential renters against Stone Street.