Sterling Optical

Had my appointment at the wrong time. Couldn’t email me my prescription at a later date.

Was passing this place so I stopped in. Settled on a pair of glasses and they called this schmoe they call «Docta» to give me an eye exam for the glasses. The «Docta» is rude, unpleasant and unattractive and has BO. I didn’t like this schmoe they call «Docta» and I doubt seriously he is a «Docta» of anything but ill-​manners. I will not be returning.

I have no idea how the place is still in business.
I came for notary services, review here:
Not sure if the eyeglass store is affiliated with the notary but Craig has no business being in the service industry and working with customers.
Decided to read the reviews on the store given my horrible experience with the notary and none of the horrible reviews surprise me.

Worst experience ever. They misread my prescription and the doctor was unable to get my prescription right. After 45 minutes in the exam room and still a blurry vision, the doc explained that the equipment was too old and therefore the projector not clear enough to get it right. They did void my visit, so I didn’t have to pay. Waste of time

I should have read the reviews before going to this Sterling Optical. This is one of the most poorly run businesses I have ever used or visited. And since I went I have been trying to get a copy of my prescription and not only did they claim they would send it and never did, now they never answer their phones. The only reason why I visited was due to health insurance coverage, but I will never go back.
Beyond being a poorly run business, when I was doing my eye exam everything was blurry and the doctor began thinking my eyes had gotten really bad. However, only 15 minutes in did he realize he hadn’t cleaned the glass on the eye exam machine.

I have visited this location on three occasions & the doctor is a great guy. He spent a lot of time with me each occasion explaining the situation. The doctor speaks clearly, has decades of experience, and is overall a very likable person. He saw me right away each time. Additionally, the assistants always answer the phone. Appointments are usually available at short notice, based on my experience.

Open 7days… Sunday they open at 12:30 and no one is here… This is really terrible, I canceled my plans to pick up my glasses, and they haven’t even arrived, disappointed really…

If it wasn’t for Dr. Joe I would give this place one star — it is the most poorly run office I’ve ever seen in my life, nothing is computerized no one communicates. The sad thing is that I’ve been coming to Dr. Joe in this office for over 10 years and only Liz is the competent one! anyone else who works there can’t remember anyone’s name, doesn’t know where anything is and their management is beyond disorganized.
Decent variety of frames and if you have insurance and you have nowhere else to go it’s okay in a pinch. Dr Joe is polite knowledgeable and deserves a better run staff for his practice.
I’m done with it.

Seems like the least I can give this place is 1 star. For anyone thinking about coming here, don’t waste your time or your money. 35 dollars for Groupon that only covered eye exam, but fitting for cotacts was additional 75 dollars. Robbery!

Please God, of you have any respect for your eyes, time, and/​or money– DO NOT… Let me just repeat… DO NOT even walk within 10 feet of the door! Very unprofessional and very unhelpful scam artists. Biggest mistake I have ever made. Migraine headache inducing money suckers. Should have listed to the previous Unilocalers! Oops!

DO NOT USE THIS OFFICE. I purchased an eye exam for contact lenses and glasses from this office. My initial appointment was on June 21 at 11:30am. Between June 21 and August 12, I had to go in over 5 times and still do not have the correct prescription for my contacts and glasses. This is not an article of clothing, it’s my eye sight. They failed to take any responsibility for the fact that for almost two months I haven’t been able to see clearly. I still do not have new contacts or glasses and now have to spend time and money on another eye exam at an office that knows what they’re doing. I recommend you do the same and choose somewhere else.

The Groupon seemed like a deal but the glasses that are included are crap. I spent an additional $ 125 for a decent frame but the lenses were ridiculously huge and the tint was completely wrong. I ended up have to pay an additional $ 75 to have the lenses corrected b/​c they failed to mention that the extra $ 125 I had already paid included bifocal-​like lenses. My prescription is not that bad and I have no idea why they would try to give me such a hideous pair of lenses.

Never ever waste your time and your money at this store.
Staff there never did what they told you. Disappointed with this store.

I saw this place on groupon and thought it was a great deal. When I arrived the place is pretty small and there is not much selection as someone mentioned earlier there are a lot of repeats. The doctor did not make me feel confident that I was given a thorough eye exam. They also hiked up the prices of the lenses so there was not much money to put towards the frame as i would have thought. The groupon was valued at approx 300 $. (I only got standard single lenses very basic). There were also 2 ladies in the front who although friendly I felt like they were trying to sell me a car instead of glasses its all a hustle in there. When it was all over i ended up coming out of pocket an additional 150 ontop of the amount i paid for the Groupon and i wasnt able to even get Dior or Gucci as I would have liked because they dont carry that. DO NOT be fooled! If you dont want to come out of pocket they force you too pick out HORRID i mean HORRID frames from a dusty glass case. Would not reccomend!

Save your time and your money — groupon or otherwise — and don’t bother going to Sterling Optical on the UES. My fiancé and I had groupon/​google offer coupons that we wanted to utilize for glasses/​exams. We walked in back in December and after spending a good hour and some picking frames and discussing what we could do with our coupons, we made an appointment with the doctor for 3 weeks later on a day we had off from work.
We get to Sterling on the day of our appointments, about 15 minutes before our scheduled appointments and were told that the doctor wasn’t in yet and would be about a half hour late. Strike 1: Why wouldn’t you call us prior to us getting there to let us know that was the case?
Finally, after the doctor got there, plus 20 minutes of additional waiting (we’ve now been there for almost an hour with no service) — the doctor takes me in. It took almost 40 minutes for a standard eye exam — AND he used my old prescription, that I happened to have with me, to figure out my power! My fiancé had a similar experience with the same doctor. Strike 2: If I am coming to you for a new prescription, treat it as such.
After all this waiting and laziness, the woman at the front — who had the worst customer skills I had ever experienced, proceeded to argue with my fiancé and I over the validity of our offers. Strike 3: Don’t go into a profession where you will need to be people-​facing if you can’t talk to people!
I want to take the time to say that both my fiancé and I are by no means coupon clippers or only willing to try things because there is a groupon. We’re both in sales/​marketing and understand the value of these offers as a way to get people to WANT to come back after having a GOOD experience.
Sterling Optical should either stop using the offers as a way to get traffic in or actually provide better service.

This place is slightly unorganized & I felt rushed. I feel they don’t have a lot of options for glass frames… They have a lot of the same thing making it appear as if they have options. but I’m not completly satisfied

Worst!!! Store ever! The service was slow and the workers unhelpful. I was given a new pair of contact lens to try and wasn’t even checked before I was told that I could leave. Then when I called back about how the new lens were uncomfortable, they got frustrated and vented that ‘well, contact lens are not for you!” and hung up on me twice.
Even before this incident, during my previous visits, I just couldn’t help but notice how badly they ran the place– the personnel moved extremely slow and were very unorganized.
The only reason I kept up with them until the new contacts case scenario was because of my insurance– I could only use it once a year at a Vsp provider and that means I would have to pay for everything (eye exam and contact lens fitting) elsewhere out of my pocket.
Save yourself the trouble and frustration.
This place doesn’t deserve even one star.

This was the worst service I have ever experienced anywhere. They had forgotten to take a measurement for glasses and when I tried to coordinate to come in for it they tried to charge me more money (even though this should have been included in the exam I already paid for). The manager hung up on me twice and refused to speak to me. I had to threaten to call the insurance company and complain to get them to agree to see me. When I did come back in they tried to make me sign something saying I was not liable. I refused and they took the measurement, but both my contact and glasses prescriptions are extremely incorrect. Now I have to go back to try to get these corrected.
Stay away at all costs.

This place is a step above the MTA when it comes to service. I ask if my glasses can be ready earlier, but I was misinformed TWICE about when they’re going to be ready. Plus when I first went there, they make up this lie about how my insurance didn’t renew vision coverage. The doctor didn’t even do a thorough examination.
I do appreciate that they’re all friendly there, but they seem to take on more than they can handle in that office/​store/​mayhem. DON’T go to this place; there are are tons of other optical stores on Lex, and I should’ve gone elsewhere.

Dr. Joe is excellent.
Make sure you ask for his services.
Call ahead to make sure he will be in to see you.
They have great frames and services.