Starbucks

How do you order 2 drinks and get only 1? Wait for an hour almost for you 2^nd drink cuz they didn’t have the tag? I mean, seriously? And they give you an attitude because where ur drink is? Anyway, horrible service. Never come here.

As a Starbucks regular, this is the worst Starbucks I have ever been to in my life (and I have lived in third world countries). There are about 8 baristas and only 1 or 2 of them ever seem to work. You will wait at least 30 minutes for your drink and it will be improperly mixed or just milk, sugar and ice. God forbid you order a muffin with your drink, then your waiting time is about an hour. I have never seen such incompetence in a Manhattan location before. The baristas just don’t seem to give a sh-​t.

I go to starbucks at least 2 times a day for the past 5 years of my life. this is probably one of the worst starbucks location. 8 staffs, only one is working at the register and the rest is chatting. I asked for a bathroom code, was giving me the run around. I order the same drink i have order for a very long time. they told me they changed the policy and can no longer provide me with a doppio in a large ice cup. I asked for the policy but was reply that there are no written form. I work in a the field of service and our job is simple which is providing a good experience for customer. please have your team of management to monitor this location because i will never return.

Im a frequent Starbucks customer. This Starbucks has the worst service ever! The barista lady is nasty. She gave me my coffee and said thank you have a great day, so i asked her if she had my other drink coming, she replied «I only have one hand» nasty altitude. She does not belong in this field. Let her free!

I am a regular at this Starbucks — I am usually there 1 – 2 times a day, every day, ordering venti or trenta drinks each time. Generally the service is slow but the baristas are nice and professional. However, one Barista — Caren — has made me consider finding another location. I sat down to finish a business phone call and she interrupted me to say that if I wasn’t buying anything right then, I couldn’t sit there. I explained that I would buy a venti ice tea as soon as I finished my call. She said she would be back in a minute to «check on me». She singled me out, even though there were at least 10 chairs open and 4 – 5 other customers in the vicinity who were seated but had not yet purchased any products… but had not been threatened or kept an eye on. (I have a photo to evidence this.)
Then when Caren DID prepare my drink, she got it wrong and had to redo it, wasting my and the other customers’ time.
I am one of the most loyal customers at this Starbucks. To be singled out and treated so poorly should never happen — even to people who are there for their firs time.
Apart from Caren, most of the other Baristas are lovely.

Whatever city I’m in I am loyal to Starbucks. This Starbucks had the rudest staff I have ever encountered at a Starbucks this morning. Please and thank you doesn’t mean anything to them. As polite as I was being I still was being treated very rudely. I asked for creamer in my coffee and was told I could put it in myself, that’s fine but there was no line, My mom and I were the only customers there. The creamer wasn’t out yet so I had asked and the lady didn’t even look at me or acknowledge I even said thank you and seemed mad I had even asked. After five minutes and asking another staff member they put the half and half out. When we got our hot coffees they didn’t even put the hot insulated cover on. I had to ask for a larger cup because they did not leave room for creamer and they didn’t want to give me one. I had to remind them I just bought three drinks and didn’t want to poor out my coffee that I paid to had flavoring added to it. I still said thank you even tho they were still being rude. There was not even an your welcome, no problem or have a nice day. At that point I didn’t even want to ask for my cup holder or the insulated cover so I don’t get burned so I left. I will not be back to this Starbucks again!

I came in this morning with one of those sorry for your experience here’s a drink on us voucher that I received a few years back that I never used and found today so thought hey might as well use it. I went to the register and the cold expression on the cashier’s face did not make it any better. She just told me no we don’t take those anymore. I was confused. I know I haven’t used one of these in over two years but I didn’t know they expire or they would stop accepting it. When did this happen? Is this a new policy or is it just this stores policy? I thought Starbucks was all about customer service and that was no way to treat a customer. I just paid for my iced coffee with my app but I was appalled. This experience has made me afraid to try to use the card at another store for the same thing happening again. They didn’t even offer a solution like oh let us replace your old card with a new one if indeed the issue was the one I had was outdated. I was offered that card for a better experience in the future and let me say this experience was not a good one. What happened to customer service?

Your typical Starbucks with plenty of seating and offerings. The service was a bit slow but overall a good location. I noticed they offer quick charges for your phone for a fee. This is something new for us out of towners. Pretty cool.

I have been to plenty of Starbucks in my day. This one is pretty large with lots of seating. Customer service is okay. There aren’t many outlets and the AC is on (it’s late January and 32 degrees outside). They definitely don’t want you hanging in here but when you’re so close to the hustle of Manhattan it’s gonna happen so please stop making us miserable and cold.
They are starting a thing where they charge you for a portable charger for your phone and seem to be slowly covering the outlets throughout the store. Uhh, you guys are playing serious games.
Coming from Philly, everything in the display is smaller than at home. Bagels are tiny, cookies are small. Everything is subpar. My fingers are freezing while writing this.

This is one of my favor Starbucks spot. Usually it is not crowed, order using the app makes the experience easier. One thing needs to be mentioned, sometimes they will left the mobile order, so you need to ask for your order.
They are on the corner of 35^th and 5^th ave. Their door is so not outstanding, so you may miss the door if you walk on 5^th ave.
Overall, this is a great spot on 5^th ave where you can enjoy the coffee without too much noise.

I come here at off times, so there are only 2 people ahead of me in line. Nonetheless, it takes 10 – 15 minutes to get a coffee. Yesterday it was 10 minutes for a black coffee. Absurd!

As a real starbucks addict, I’m a bit critical of my starbucks locations… and I like this starbucks. I don’t love it, but i Iike it. The staff is nice, not so patient or helpful, but they are nice enough– I think they just concentrate on getting the customers in and out which isn’t a bad thing. This location is also pretty clean but really, it’s so awkwardly shaped (very long and narrow) that you have to balance your drinks and pray not to bump into anyone with them. There are lot of people sitting in here and doing work which makes it more crowded plus it’s next to a boutique hotel which draws a crowd at all times. It’s a decent starbucks, but there is a much bigger and less crowded, but a little slower and mediocre staff around the block on Madison. I wouldn’t avoid this one, but it’s not my favorite. Good location to run through if it’s not THAT crowded and you are rushing.

The crew are so pleasant and polite compare to the crew from the Empire State Building Starbucks. I come in here almost everyday and their staff ROCKS! Please tell their Manager!!!

They spelled my name right. Andy. Handwriting was good too. My uncle went to buy some coffee to use the restroom, and I am writing this outside waiting. Reminder: They spelled my name right. Starbucks is love, Starbucks is a good speller. I heart starrbokz!

This is one of the better cleaner NY starbucks. The service is prompt, at least in the afternoons and the drinks generally come out correctly.
The barristas are friendly and helpful.
Since starbucks are the public bathrooms of NYC, it should be noted that this particular location only has two toilets.
This location is fairly roomy and has tables and seating.

I applaud the Starbucks family for generously donating their enormous wealth to realize such an ambitious charitable cause: free public bathrooms in NYC.
The bathroom itself is quite ordinary. White toilet, bisexual bathroom signs – the standard fare – I can’t complain about free stuff, though. I made sure I didn’t raise the lid to tickle; the next female patron will inevitably back into the bathroom and attempt to sit down without looking – it’s a safety issue.
You are welcome, ladies.

I never write reviews but I can’t stop thinking about the awful experience I had today at this Starbucks. I have been coming to this location for almost a year since it’s a block from my work. Today I experienced something I’ve never seen happen at any Starbucks, which will result in my BOYCOTTING THIS LOCATION from now on. I was sitting at a table with one chair for 2 hours, during which I ate lunch and did some reading. Right after I tossed my trash in the bin next to me, an employee came up, BANGED on my table and the tables of two other startled people next to me who had also finished their food. He yelled, «You have to leave and stop taking up table space!» The other shocked customers were tourists, and felt bullied into leaving. I felt bad for them.
As a New Yorker, my reaction = EXCUSE ME?! I’m a paying customer!!! Meanwhile there were other people who had been there longer, working on their laptops, studying, etc. Next time I’ll keep that empty coffee cup in front of me to ward off any overzealous, rude employees. I’ve never seen anyone get asked to leave before. So beware the rude employee who enjoys telling people to leave at this Starbucks. I for one, WILL NOT BE BACK.
By the way, the two stars are for the food, which was fine.

The service here is awful! I stopped in with 2 friends on a Saturday afternoon to grab a coffee. I had to tell the cashier 3 times what I wanted, the entire process with her took 3 minutes (not that it’s a long time in a larger sense, but more that it should literally take like 45s to place a drink order and swipe your card when not busy.) She kept turning around to talk to someone else and not hearing me and then pressing the wrong buttons…
A while after my 2 friend’s drinks came out I asked the barista where mine was. The crappy cashier had never told him my order! On top of that, my friend was given the incorrect drink because the cashier told him wrongly. He made my drink immediately and re-​did hers. While he apologized, she did not, and it doesn’t make up for the fact that they shouldn’t have someone that incompetent working the register to begin with. As for the coffee itself, it was your standard cappuccino, not bad, just usual.

Definitely another staple place on our free trip to NYC! This location was a block away from our hotel and on the way to the subway. Every morning, I would come by, get either an Americano or a Latte and a quick bite. Just your standard Starbucks but some things to note. New York locations use La Boulange pastries and other bites. Originally from the Bay Area, La Boulange offers a little taste of France! It was so delish!
What I really like about this Starbucks and other food joints in the city is the «on-​the-​go» table mentality. There are high tip tables lining the front window. It’s an efficient way to grab your items, eat quickly and go on your way. It was kind of hard to accept at first. People on the street literally pass by and have the opportunity to get up in your business and watch what you’re eating. After the first day, though, I didn’t mind it at all. That’s the wonderful thing about NYC. People don’t care. I loved it.
Convenient location for Herald Square and efficient staff. Definitely worth coming back to day after day!

Starbucks can do no wrong in my eyes, UNLESS they spell my name with a «S» instead of a «C».
Other than that fast service, delicious mocha fraps and friendly staff.
Overall: I’ll be back