Starbucks

You would have to travel far and wide to get more rude service. From the cashier and the barista to the manager I have never seen people actually cursing customers at a coffee shop. Amazing that Starbucks allows this sort of illiterate and unsavory people onto their team. First thy forget to make our order then when we ask them what happened, they curse us out for Not asking after our order sooner. The manager did not do anything to correct he situation: instead of offering an apology, he impersonated a deaf mute mime. Which was better Han the cashier who cursed us to our face.
The 2 star rating of this location has to be chalked down to the kindness of strangers

Terrible. They somehow always get the order wrong and still take a thousand times longer to prepare your order than any Starbucks I’ve ever visited.

This Starbucks has good advantage location wise, I used to work in Starbucks for 2 yrs and i Ana big fan for Sbux. However the staff in the location is terrible, not all of them, but consistently forgot either your drink or pastry, though they will never forget to charge your money.
I happened couple times already, and I gave it a shot again thus morning, there are very few guests so there is just no excuse to mess up the order. Guess what, the staff she forgot and she did apologize very casually while chatting with others.
Location wise it is right across my office, BUT I will never stop by this location anymore. TERRIBLE !!!

This Starbucks is located right near my workplace so I visit on daily much to my wallet’s dismay. The cashier are usually fast even though the line sometimes wraps around. The bathroom and the back is always littered with homeless people. I tend to get treats from the display but stopped since I saw a fly in the display case for 3 days straight… on the fourth day, I think it was just dead but still there… They also served spoiled half and half to one of my coworkers and the milk was all clumpy and they made a big deal about remaking his drink.

Great customer service!!! Came in the last minute before 12midnight and instead of denying me they allowed me to get 2 teas! Super surprised, most places are to in a rush to go home they will deny you and tell you they are closed the minute you enter the door. I apologized for being an a annoying customer and coming in the last second and the woman was such a sweet heart and was super nice and mentioned it was not a problem and for me to have a great night. I haven’t seen a team members this nice in New York for a minute now. Super impressed!!!

By far the slowest Starbucks of all Starbucks in New York. Line typically circles the whole café and the «new York City Starbucks» mug is the highest selling item. Also appeares to be quite popular with the homeless and squatting tourists alike.

So, I’m pretty loyal to this Starbucks as over the course of the last 2 years they have learned me and usually greet me my name. This morning however, I have realized what the other reviewer are talking about.
I ordered my drink and oatmeal through the mobile app, which told me it would be ready in 2 – 5 mins. Now I understand that a lot can happen that the app time frame will not take into account, but I didn’t get my order until 15 mins later, after I stopped the barista and asked for it.
I could even have handled that, but that was the true topper was that when I walked in, the barista had knocked over a drink all down the floor and counter. They did not start to clean it up until I was leaving 15 mins later, just leaving it there for customers to stand in while waiting for their drinks.
I think I may need to find a new Starbucks.
I did email Starbucks corporate, I’ll revise when/​if I get a response.

I went in here to pass some time before heading over to my bus and I regretted it immediately. It was super crowded and I couldn’t tell where the line started and where people were just waiting for their drinks. The refrigerator area was practically empty and cashier seemed like she really didn’t want to be there and didn’t say «hello», «good-​bye», or anything besides how much my purchase cost. And the bathroom… There’s only one unisex bathroom (not sure if this is how it is in most NYC Starbucks), and it was definitely the worst Starbucks bathroom I’ve ever seen. Try to avoid here if you can or go during off hours.

I was there and they closed an hour early. No warning. They announced «We’re closed so everybody needs to exit». Not really a fan of this location to begin with but this was real special!

this is a really lackadaisical inefficient starbucks. like come on a blonde roast cant you take the 5 seconds to pour it for me. after 5 mins and other orders being filled, i got pissed and called them out, «nobody took my name… nobody put any effort…» and thry are just dead inside people. w/​e and they poured me a pike place smhhhhhh i like starbs wayyy more in seattle than nyc.

Only one type of coffee available; no Sumatra or signature. Not even a bathroom available since «its being cleaned» for one hour. I guess they couldn’t be bothered on a day where we are supposed to be covered by a massive snow storm (that doesn’t seem to be coming).
The coffee was great nonetheless. But my 4 stars is for them having absolutely No Music At All!!! OMG, this is the perfect way to enjoy your coffee or tea! This is the way it always should be: No McDonald’s oven alarms (which somewhat still existed at this visit) or music whatsoever! Amazing, like being in NYC when everyone is out of town and you cant find a car or person anywhere in some parts. If Unilocal had video this would be a great clip.
I will be back again I’m sure. I just hope they got a working bathroom and some signature overpriced/​rated coffee to go with it. For now off to time square for my signature fix.

This is probably by far the most disgusting and unpolished Starbucks I’ve ever been in or seen. It’s so ghetto.
Plus, it’s a health hazard. I used their restroom to find there was NO soap dispenser and no soap in the bathroom and the roll of toilet paper on the floor. How do the employees wash their hands to serve customers?!
I didn’t buy anything and am so grossed out.
Plus tables or the space still has garbage everywhere.
I guess there’s no Maid service…
I’d give them zero stars if I could

This Starbucks is the worst in getting the orders right. In person, I’ve ordered the Trenta size drink and 3 times, they made me a grande drink all 3 times. I had to get it remade 3 times. The first time the girl gave me an annoyed look that I would ask her to make what I paid for. Then when I ordered from the app, it took me longer to get the drink then if I went on line to order it. Today, I ordered a drink and requested extra whip cream. Not only did they not give me any extra, there was no whip cream added. WTF!!! It’s not even busy!
This was for a client and the client now thinks I can take a simple order and get it right. ‚|, ‚|, this Starbucks!!! Get your shiiit together.
Update: Again this morning they gave me the wrong size drink. When I order a large I don’t want a tall. Why is it this place continuous downsize my drinks. Also, they did not add lemonade to my second order of ice tea. What’s up with this place? Are people here all the bad baristas go? I would like to say this was done by one barista. But this has happened with 4 different baristas.

This Starbucks is right near my workplace, so it’s my go-​to stop on the way into the office. I’m not a huge Starbucks fan as I feel they’re overpriced, but it’s NYC and I can’t argue with the convenience being that’s it’s so close.
Giving it 3 stars because it checked all the boxes without being amazing. Good (if rather boring) coffee, mostly friendly staff (hey, everyone has an off day now and again), and despite it being busy, the line moves very quickly. Even during a rush I have never been in there for more than 10 – 12 minutes from time of entering to getting my coffee.
Tip for anyone who works nearby, go here before 9am, between 10−11am, or after 1pm. If you go at those times, the lines are MUCH shorter and you can be in and out in 5 minutes no problem.

Came here once on a Monday morning to try the Starbucks in the area. I tried to order a S’mores frappé and then a Caramel Ribbon Crunch but they had neither, so I settled for a Caramel Frappé.
It’s very loud and the cashiers don’t seem to care too much about service here, preferring to talk to their friends behind the counter. While I’m sure the baristas are doing the best job that they can, this location is simply too busy to get a drink out promptly. Unfortunately, my drink didn’t come out too great either… probably the worst drink I’ve ever gotten from a Starbucks.
It’s expensive because it’s the city, the lines are long because it’s in the city, and it’s right next to Penn Station, so it’s even worse. I don’t think I’ll be coming here again.
The bathroom wasn’t even working during my hour of need.

This place is always SO slow, and almost always service is inattentive. It looks like they have a really inefficient cashier/​order system. I understand that orders are placed incorrectly especially during crowds, it just happens so much more often than any other Starbucks I’ve been to, so I’ve gotta wonder what they’re doing wrong. Also there’s always vagrants. They need to take some tips from the 31^st and 7^th location.
There is a really awesome barista there, though. He looks like McLovin and is always on the ball.

I come here frequently, just about every day. I’m not sure why I continue to entertain this place. There are 3 other Starbucks on each corner of this particular location — so I should find myself testing out the other ones, right? This Starbucks is located directly across the street from my job. I want them to win SO bad, but the service here is a hot mess (no pun intended). Any time I order an iced drink, whether it be an iced coffee or an iced black tea, it takes AT LEAST 20 mins for them to make my drink. I always go back because I think that the situation will get better. Unfortunately, I’m still faced with a super long wait. The staff is so sweet, bless their little hearts… but this place is nothing but chaos. I’ve ran late to many, many, MANY meetings waiting for an iced tea.

The toilet in here emitted a RANCID odor while the floor around it had some kind of amber-​colored wet spot that I am hoping was tea. To have a restroom this filthy near consummables is kind of alarming for a germaphobe like I am. Of course, I only discovered this AFTER I had consumed a whole cake pop.
The baristas seemed friendly and efficient, making drinks quickly and reducing the wait time significantly for the customers in line.

Stereotypical Starbucks. Line that wouldn’t move because the cashiers were too busy talking to each other or messing up on the order. The people making the coffee were always waiting on the cashiers.
After getting my drink I had to have it corrected because the cashier didn’t write it down correctly. But the lady making my coffee was very nice and corrected it quickly.
This place has potential but I spent 15 min in line and 1 min waiting on my drink. Not a very good flow of service.

I ASKED FOR DECAF AND I DON’T THINK THEY GAVE ME DECAF!!!
also, they closed their bathroom 30 mins before closing, and closed at 1030 instead of the advertised 1130!