Staples

We came here to buy financial calculators but got wrong products. I wish employees knew about their products better.(we were too tired to come back to the store to change.)
They charged us around $ 20 more than actual costs. We realized this at the bus stop and came back. It took us time to check all status but we got our money back so it was ok.

The color printer tends to print off at the bottom of a page. Also, it is not always centered properly. The staff is so so. Harry is often rude and at times seems to belittle the knowledge of customers about what they want. Susan is okay, very sweet but takes time to work out requests. Omar is by far the best person to help you with printing and copying. Although he has a line, it’s simply because of his popularity. All in all this is a place of convenience.

Terrible customer service. Called asking to see if something was in stock. I got put on hold 5 times in 45 minutes. Each time, a customer service rep picked up and said «how can I help you.» If Staples can’t handle the phones, they shouldn’t even offer the option to call.

Typical Staples experience. Upstairs for equipment: lots of customers milling around. A couple of store clerks who were unapproachable. It was faster to leave and walk 10 blocks to the Apple Store where I got waited on in 10 seconds.

Staff is helpful, but this store is woefully understaffed. I’ve had several experiences of long, long waits at the Service Desk. Today I finally decided to post a review because I was still thinking about it one day later.
I left yesterday morning without what I went in the store for. And it took 25 minutes to trying, with no progress. Basically 10 minutes to wait to ask the Service Person what kind of paper I should buy (I had a sample), 10 minutes of fruitless looking for the paper she told me to get in the paper section (couldn’t find it, and the sales associate — there was only 1 working — had no idea), and then the ONE color printer couldn’t read my USB (the B&W copiers could read it fine though). The woman behind the service desk told me should could print it for me, if I waited for her to help the others in line. At this point, I was 25 minutes in the store and couldn’t wait any longer. I’m going somewhere else where I can a few color copies made in less than ½ hour — tomorrow.
Also, note that the B&W copier/​printers have BIG signs on top of the machine that show pricing for both B&W and color copies. But, you won’t know that you can’t make color copies until you go through the process of putting in your credit card, your USB, selecting your file, and then fruitlessly looking for the Color option. Which you won’t find. The BIG sign showing the price for color copies is misleading. You have to read the sign low on the side of the machine (light grey font on ivory) to otherwise know in advance that the machine doesn’t do color, which you can’t see when you’re standing in front of the machine.

All I can say is… If the Copy Center associate refuses to be helpful, she shouldn’t be in the service sector.

The worst staples ever after waiting 20 minutes without being greeted by any associates I was told that my online order that guaranteed to be ready by 2pm were not ready at 6 pm. I was looking at my business cards on the counter for 40 minutes .then had to wait for associate to cut them. Took me an hour to get outta here

My go to place when I’m feeling a little bit under the weather that’s because I’m fond of buying small useless supplies. Sad to say, this branch does not offer a wide variety of things (just the basics). The staff at staples, as usual are very friendly and helpful.

i paid for over night called 4 times where is my package no
one can tell me after the 4^th call they said i will have it today call
to make to see there it is knoe you are telling me it will be
delivered friday my wife took off from work i am not a happy customer
i think best buy will start to get all my business look up my name
m — — - — — – and see all the business i have given you call me at
not a happy customer

Not having a printer can, quite frankly, stink at times. Never fear, though, Staples is here.
I had an interview on the Upper West Side earlier this week, and needed a hard copy of my resume. This store was within just a few blocks of the interview location, and I effortlessly submitted the documentation online through the Staples website to be available at 11 am the next morning. The $ 5 surcharge was worth it; $ 13 for the resume, and a 60 some odd-​page document, as well, seems steep, but when you don’t have a laptop printer, you do what you need to do. This store had the order waiting for me, although I found it obnoxiously parsimonious and downright insulting that they didn’t want to give me a black binder clip or a folder for my materials. I feel bad for the gentleman ahead of me in line; the store wasn’t very accommodating, and they apparently lost his documents. I suppose it’s luck of the draw, or in this case, the file cabinet.

The only, ONLY reason to go here is if no other store in the neighborhood will do. If you want stationery supplies, try the place on the north side of 72^nd Street between Amsterdam and Columbus. Staples is a huge chain, so I guess they can have one store with wretched service — and I mean truly wretched. I dropped off a return package at their in– store USPS service and it went missing. I got three different, indifferent explanations from three young women who might as well have been twirling their hair and saying «whatevah». Finally got help from a young man who was more professional. I understand this is probably a minimum-​wage job, and I work for a union, but come on! Downstairs feels like a dungeon, and there’s virtually no one around to help. Nightmare!

Used to be a pretty good place to buy electronics. Some of their (especially female) associates are still top-​notch but overall their customer service has gone way downhill. They also had a bunch of models displayed for sale and none of them (instead of the more expensive ones) were in stock. I really felt bait and switched!

Far and away one of the worst-​managed Staples in the tri-​state area. Because it is in a relatively poor neighborhood, servicing a largely non-​English speaking clientele, there is an absence of managerial responsiveness to customer need, and very little feedback. It is also one of the few office supply outfits in the area. Individual stores in the area may carry some similar merchandise but their discounts and availability of goods will not rival a national brand like Staples.
The service people (cashiers, copy center employees, etc.) are no worse than at any other branch; the sole responsibility for the poor service lies with the management or lack thereof. Such glaring oversights as having only one or two cash registers open when there is a large volume of customers, keeping no personnel on the floor to offer customers help and a wait time of 10 min. when one is paged, an endlessly ringing telephone that indicates a customer’s call is not being picked up, the inability of specialty staff to be located, the confusion of staff about how or where to search for products – all suggest that there are few customer complaints about the management and an unfortunate tolerance for this only large retailer in the area. It will take a concerted effort to improve the management of the store, get employees better trained, and, most likely, to retain employees.

Went here to buy a scientific calculator for statistics class. Male associate was helpful and brought out other options that weren’t on the sales floor but wasn’t very knowledgeable about the products. =\

Decent for basic office supplies however anything that involves customer service is a nightmare. I go here pretty often. I’ve had a lot of problems getting them to properly print documents according to instructions. Desk chair broke w/​in a month. — Having Staples honor any rebate, refund or service contract is impossible –
I purchased a all-​in-​one printer here which broke w/​in my Staples Protection plan. Starting in mid-​August, I first had to call HP 8 times to verify that it is broken for a total of 30 hours. Then I had to call Assurance over 4 times… each time calling a new dept to get an incident number. I had to go to UPS + mail them my 30 lbs printer.
I mailed my printer to them on October 1… it is now the first week of December, and I STILL haven’t gotten my gift certificate to purchase a new printer! Staples claimed (a) they keep messing up my email address each of the 5 times they tried to email me (which is just my damn name); (b) they need a photo of my receipt even though I already sent my printer; © they need me to call 2 ppl to verify amount of original purchase. I cannot skip printing out documents and contracts for 2 months + for these monkeys to figure out how to send a damn email.
Anything that requires this Staples to do anything = it won’t get done. If you are buying a couple pens and some paper, fine, go to Staples. For a printer, electronic, camera, desk chair or anything else, AVOID.

Needed to print one page, asked the employee where could I print and he was very kind.
Got to the computer section in order to print, one computer didn’t work, the other three were in use for over 20 minutes according to a girl there, and when someone got up that computer got messed up, I told an employee, he didn’t do anything about it, had to wait 15 minutes for computer to reboot.
Overall, I managed to print, but when having to face problems the employees failed as I see it, and so did the chain.

Staples is super-​shady with their rebates. I purchased a shredder & the associate selling it to me told me VERBALLY that the price was $ 59.99; in addition, it was marked as such on the shelf. Slickster-​surprise move courtesy of Staples… it’s actually $ 89.99 when I get to the register & the cashier tells me I have to submit a form to get the additional $ 30 back via mail-​in rebate. I was truly vexed at having been deceived but went ahead & made the purchase anyway.
I tried 7 times over the following week to submit the rebate online but each time I got an error message saying my request could not be processed at this time, try again later. I finally called their help desk only to be told that the username function on their website isn’t working & that I must fill in all the information again without including a username/​password. WTH, really??? Why is the site instructing customers to enter a username if that function isn’t working? How about disabling that feature until it’s fixed to avoid customers experiencing issues??? (I guess that’s too simple of a solution, duhhh…) Anyway, I finally got it submitted & expected that I would get my $ 30 visa check card within 6 – 8 wks as promised to me when I was in the store & also as was confirmed on the website after I submitted all of my information. I even received a rebate confirmation tracking number via email within minutes of my submission.
Unfortunately… a week later, I get an email from staples stating «sorry, your rebate isn’t valid & has been cancelled» — Once again, WTH???
After additional phone calls & online chats, I’m told their records show I made the purchase on 9÷20÷14 & the deadline was 8÷30÷14 so I didn’t qualify for the rebate. I correct them & point out that I made the purchase on 8÷29÷14 but didn’t get to submit the rebate online on 9÷20÷14. After being called a liar, I finally had to scan & email my receipt to them in order to prove that I had indeed made the purchase on ⁸⁄₂₉.
I think Staples purposely makes their mail-​in rebate process a big headache because they want customers not to follow-​through so they can keep the money they’re supposed to refund & ultimately increase their bottom-​line.

Avoid their self-​service at this location. 1.5 of my 4 documents printed and the computer kept freezing. Then the staff, rather than being helpful tried to tell me they couldn’t give a refund… when I insisted I would call my bank and dispute the charge, I got a partial refund.
Normally, I have a great experience with the supplies area, but stay away from print services.

If I had one piece of advice to anyone that steps into this store, it would be to use the 110% price guarantee!
This Staples is convenient because of its location, and its size means that they pretty much have any office supply item that you need, but the mark-​up on all of their items is insane.
Example: I went in to buy a pack of name tags. The off –the-​shelf price was 31 dollars. But Amazon had the same item for 12.99, so I got a discount of … a lot of money (and it came out to cheaper than 12.99 as well because of the 110% match). Essentially the item at Staples was over 200% of the price online!
The price guarantee is very easy to use as well (which is why this store still warrants a three star review). All I had to do was show it on my phone.

I’m sorry but the service here is no good. I was in the neighborhood and remembered I had something I need to print off.
I went in and stood there waited on the reps to acknowledge me, this was a while. I asked for the kiosk which was hidden from my view because it’s facing away for the entrance so if you don’t already know where it is located you would be walking around looking for it or had to stand and wait for a rep to please them self before attending to you, then point across the room in it’s direction.
There were 4 computers but only 2 worked so there was eventually a line waiting. The 2 stars is for the very helpful attendant on the second floor walked with me to show me where all the stuff I needed was located. He was very nice and attentive.
This staples really needs to address the customer service issues they have or they will lose their customers.