Sleepy’s

I was fortunate to go into the Sleepy’s on 7^th Avenue (near 15^th Street) and have Ann Boyarsky assist me. She was patient, explained the options, advised about warranties, set up delivery, did a price adjustment when an ad offered a new incentive, and called customer service on my behalf when there was a subsequent problem with the box spring. She was always pleasant, professional, and so easy to work with. I highly recommend her for a «no pressure» education on sleep products. I would definitely purchase another product from Ann.

Was in a rush, knew what I wanted, and what I wanted to pay. A family friend suggested I go see Ann. Ann was great, straightforward, and I’m happy with the new mattress. Best part was that she was able to arrange delivery for the next day.

We bought a bed to be delivered Monday. Then they call us saying that because of their strict quality control, the bed would only be delivered on Tuesday. On Tuesday I get a call saying that because of the snow, the delivery would be late. In the end, I get a call saying that the bed was missing a remote control so my only option would be to pay $ 200 more for another bed.
Complete waste of time with saleswoman Anne’s lies. Problems happen with every company but lying shouldn’t be an option.

The sales people were nice and I found a mattress I thought
I would buy. I told the salesman that I wanted to shop around
even though I liked one of the mattresses very much. He said that
if I put a 100 dollar deposit down, they would hold
sale price. I ultimately chose a mattress from
Macy’s. Six weeks later I still have no refund nor
has Sleepy’s responded to my requests.
Sleepy’s may be good for some people. I would
not ever purchase from them. I feel that they
broke a promise. Not good.

I had a really hard time choosing my new mattress. I actually tried every bed at this Sleepy’s store, I made multiple visits, deciding and then changing my mind more than once. I went to several different mattress stores, from organic shops in Soho to Macy’s to four different Sleepy’s stores etc etc. But I bought my Temerpedic Allura from this 7^th Avenue and 16^th Sleepy’s for one reason– Ann Boyarsky– a wonderful sales person who was very patient and never pushy. She was professional and compassionate, willing to give me straightforward advice and genuine concern.
I love my mattress, my chronic pain is so much better. This was a big investment, although I bought the discounted floor model, it was still a big decision. Ann throwing in two Tempurpedic pillows helped to cushion the deal, literally. Thank you, good product, great service.

I really don’t understand all the negative reviews regarding this particular sleepy’s location. My cousin and I walked in on a weekend night just to get a feel of what we wanted in a new bed and walked out purchasing two beds with the help of stellar sales people. Joseph and Ann were amazing. They were extremely helpful, knowledgeable and patient. The store was closing down for the evening yet and still they took their time with us and we never felt rushed. Although my cousin and I live way uptown I really wouldn’t bother going to any other sleepy’s. If you are looking for great sales people who really understand the business that will help you decide on the perfect bed for you look no further! I am very particular about establishments that I patron and am very careful of places that I recommend. But after our experience my cousin and I will always refer colleagues and friends here.

We received a gift certificate from the corporate office so we came to this location to buy a tempurpedic pillow and sheets. Derek was very professional and cordial. The process itself though was frustrating. First, the sheets we got were quoted at a higher rate than what
site charged. Because there was a limited supply, we were only able to get one set and have to wait for a set to be shipped to us, which was fine since it was shipped for free.
Because the gift certificate we received was not a «card» but a check-​like certificate and no one seemed to know how to apply such gift certificate to the amount. We sat around for 20+ minutes waiting for Derek to call the different lines to figure out how he could apply the certificate to the total amount. It was definitely frustrating.

You should stay away from this place. The salespeople are pushy, and you end up with a horrible mattress. It’s the only mattress I’ve purchased that I cannot return.
I recently moved to the city so I was looking for a mattress that I could get delivered pretty quickly. They were helpful in that regard. But I also wanted a cheaper mattress because I don’t think I’m staying more than a few years.
The first indication that I should have walked out was the lack of price tags on anything. But again, I wanted a mattress and I wanted one quickly. That was my problem, and I feel like the salesperson here took full advantage of me. Creep!
I ended up with the worst mattress ever. It felt okay in the store, at home it’s loud, the springs make a lot of noise, and it’s the most uncomfortable bed ever. My airmattress is more comfortable than this! In fact, I’m going back to sleeping on that until I can save enough money for another mattress.
I hate this store.
I found out AFTER I purchased it that you cannot return a matttress if you don’t like it. They charge you $ 250!!! I’d rather put that money towards a new mattress from a respectful store.
Don’t spend your money here. Don’t go here. The salespeople take advantage of your situation. There are better places to go where you can get a good, cheap mattress.

I already came to this store and was helped by a great salesman, but Imran is the tops. He not only remembered me from several years back, he was so helpful in helping me get my mom’s bed exchange… and she lives in New Jersey. He is a consummate professional, really knows his mattresses (beyond coil count and memory foam descriptions), and patiently sat through a long call to corporate headquarters to confirm my pricing. He’s not there just trying to sell a mattress, he’s there help you find your perfect mattress. He made two selections for me based on what I told him, and they were by far the best choices. Always ask for help, especially Imran, and don’t be fooled by the decorative mattress toppings. Thanks again

I wouldn’t send my in-​laws here… and I don’t even HAVE in-​laws. This place is absolutely terrible. It’s too bad because all of the people I interacted with at Sleepy’s (up to the corporate level — yes, it was THAT bad) were actually wonderful. Several other stores had the nicest, most helpful staff. This place is the dark underside of the Sleepy’s brand.
Please understand that I am rating ONLY THIS STORE as horrible, I am 100% happy with my dealings with the company overall and the other two stores I visited. I implore you — go elsewhere… like right around the corner.

Thanks to William for making what could have been a miserable experience quite tolerable.
William got me a deal (or so I was told) on a Stearns + Foster mattrress with a platform bed frame and mattress protector — all for ~ $ 900. Should have cost $ 1500.
Delivery was done smack in the middle of my 9a-​1p window. Quick setup by nice guys.
All in all, a good experience.

No. F*ck this store and its lousy, aggressive salespeople.
This was the first time I’ve ever walked into a Sleepy’s, and not only did I not purchase anything, the experience has put me off Sleepy’s forever.
We came in to check out the memory foam mattresses, and were escorted to the back by a seemingly normal salesman. After explaining to us a bit about the mattresses, he suggested we try them out for a few minutes each. All good thus far
Well, after seeing a few of the price tags, we decided we couldn’t afford to spend $ 3500 on a mattress, and that was that. We went to thank the salesman for his help and leave, but he stepped in front of us and started babbling about a promotion they were doing, if you left a $ 25 deposit on a mattress, you could get free pillows, yadada, it’s refundable. We politely declined, and the guy just kept talking, so we started walking out the door.
As we were leaving the salesguy was STILL shouting after us, telling us it’s a good deal, blah blah, hang on, hang on, following us out the door yelling «I just want to give you my business card!» At this point we are scurrying out the door and then we hear a loud gruff voice yell sternly
«SIR! Hold on. He just wants to give you his business card. Hold on a second.»
F*ck you guys. Why am I being reprimanded by a Sleepy’s manager (slash former security guard?) because I don’t want to take your lousy business card? Never coming back. Aggressive mofos.

Are you a Princess and the Pea on a budget? Quality sleep is a luxury in Manhattan, and a good mattress is a high priority for most workaholic Manhattanites.
Deals to be found, but you’re better off calling 1 – 800 Mattress for cheapest selection. The good thing is there’s a Sleepy’s in most neighborhoods, just type in your zip code on the website. You can test the mattresses and the salesmen ALWAYS want to cut you a deal. The bad thing is, after a long day of shopping, you just want to fall into one of their padded pillow-​tops and buy it. Delivery is usually prompt, but if you find out the Queen is too big and the Full would have been better for your space, you should «deny delivery». Don’t let them unwrap the mattress before seeing it in the space. (Salesman says after you’ve accepted, you can’t return).