Simple Mac iPhone Repair

Friendly no nonsense service. All costs up front. Extremely knowledgeable tech staff. These are the real geniuses you won’t find at the Apple Store. The turn-​around time was unbelievably fast. I was told 20 minutes and the screen repair was done in 10. 100% perfect and everything working good as new. They even do a full diagnostic test and the repair is covered by warranty. Repair while you wait! Incredible. This is the place. Make a note of it. On Asor. You have to walk up some steep stairs. Highly recommended for Mac and iphone repair

Went thursday afternoon because BF has a macbook with a loose screen around where the screen is attached. The solution is to tighten the screws (we watched a youtube video but would rather have pro’s do). So he called the day before and a lady answered. We were told that it can be done quick and if it’s a matter of just tightening screws then it can be done for free! I was surprised so we went the following day to the city to check this out. When we got there, there was only one person waiting for something. We were greeted my a guy (didn’t catch his name but he looked around his 30’s and asian). After explaining the issue, he told us that we would have to leave the laptop for a 24-​hour diagnostic where they would first check if anything else is wrong with the laptop and so on (of course, with the goal to cash in more $ than needed). After the «diagnostic» they could tighten the screws for approximately $ 70 for the labor. AND it could take several days since we would be put on a queue. What hahahha!!! I find it baffling because I don’t need you to check other issues. I know the risk and I KNOW how simple it is to tighten screws for pro’s. I don’t have the time nor the money for you to run some needless diagnostic when me, the customer, is only asking for you to tighten screws. Quick and simple? Not true. Hence, what annoys me was:
1. The false advertisement. No, it wasn’t «free» as the lady on the phone said. When I told him that we were told it was free, he said «well, it is free but not really because of the labor». What!!! That’s contradicting and I laugh just thinking about it.
2. The self-​imposed 24-​hour diagnostic. Not only were we not given a choice but have they thought that some potential customers have no time to leave something and travel all the way back to pick it up? We live 2 hours away from this place and we were expecting quick service. I didn’t find it here. We were told that it’s because there’s a queue. So because of the queue it could even take even more days to fix the actual issue. How is this quick service? Especially for such a simple issue that other places fix on the spot?
3. The guy who attended us was not the friendliest person. He would talk over us (especially me since I was calmly asking for explanations) and laugh when we realized it wasn’t as quick and simple as the store made itself to be. There was this one time when we were talking to one another, thinking of when we can come back to the city if we were to provide our business here. When we got confused for a second as to what date it is (thursday or friday), he said «where are you guys hahaha». I mean okay he’s trying to be funny but there was no professionalism.
I would not recommend this place. I find it disappointing that this place has 5 stars and awesome reviews because I can’t bring myself to give such a review.

Dropped my iPhone yesterday, and even though it was in a protective case – I know myself too well – the screen shattered. Probably not as badly as if I hadn’t had it in a case, but it still destabilized the phone and made it hard to read.
I had had the same repair done over a year ago at Dr. Brendan down the block, and hadn’t been overwhelmingly tickled with it – but then butterfingers here dropped the phone again and decided to get a warranty replacement. (That was a phone ago; because my iPhone 4S was no longer available, I got an automatic upgrade for a 5C. That was cool; but that was the insurance company, not this company.)
In this case, it made more sense to go to Simple Mac and get a screen replacement for half the cost; even with my monthly insurance payments, a replacement phone would be $ 150. (You do the math.) So I went in, showed the woman the phone, and she said it would be about half an hour.
I went across the street for lunch, and the phone was ready in half an hour. I was told there was a warranty on the repair itself, but not on the phone [naturally.]
So far, so good; I was happy and relieved that the thing was such a simple fix – I’m sure they see a lot of broken screens – and I can get on with my life. I’ll definitely use this place again; as I said, I know myself too well.
[My one mistake was not to check in before the repair, so I could get a discount on it. Although I check in everywhere and wouldn’t miss this deal, my phone was broken and I was eager to get it fixed. Next time, I guess.]

Quick and friendly service. I had a cracked iPhone 6 screen which they repaired. I then had a blurry camera issue and brought it to the Apple Store to fix as it was still under AppleCare warranty. The apple folks wouldn’t fix it because of the non — Apple screen. I brought it back to simple repair and they explained to me that oxidation is causing the degradation of focus. I got the camera repaired here — $ 6 cheaper than Apple — their customer price. I have a year warranty. To avoid the oxidation, keep your iPhones ** face up ** in the sun!

I brought my iPhone 6 Plus in for a screen repair on Thanksgiving weekend — I’m clumsy and needed to get it sorted quickly before leaving town. Going by, as presumably anybody else reading these reviews is, the suggestion of a solid Unilocal review. The screen was fixed in under 30 minutes and cost 150 bucks with tax, which I was more than happy to pay. When I came to collect it, they got me to check the phone, and everything seemed spot on.
After a couple of days, I noticed the strength of the camera ability seemed to be lacking, but if I’m honest, thought nothing more of it. After a while it started to play on my mind, and reading about an issue with some iPhone 6 Plus iSights I decided to bring it into an Apple Store for a diagnostics check. Sure this would solve the issue, I returned to the store to be told that there was an issue with my phone’s camera, but it was not due to a company defect, multiple parts had been replaced with cheap imitations, including the camera, which then voided my entire warranty.
All in all, the customer service with Simple Mac couldn’t be faulted, the guy I spoke to was great and the phone was fixed in just a fraction of the time I expected it to take. Using an iPhone Repair store rather than an Apple Store, I wasn’t going to expect each part to be a registered Apple product, but going on the highest review in New York (at least at the time) I was pretty shocked to hear that not only was the screen a dud, but they had siphoned a number of parts and replaced them with cheap knock-​offs.
To recap — If your iPhone is just a phone and you need it fixed quickly, these are your guys! For anything else, stick to the Apple Store!

The most bomb service in the neighborhood and the best place for clumsy kids like me who drop their iPhone all the time.
The people who work here are friendly and efficient and always got your back no matter what. I fixed my phone screen here twice and it never took more than 30 minutes to have it looking better than new. They’ve perfected repair down to a science and the prices are nothing compared to the joy of finally being able to type a coherent message on a non-​cracked screen again!
I personally love the fact that it’s at st. marks which is the epic land of cool things to do while you wait. I either go across the street and smoke some hookah at Khyber pass or grab a leisurely taro bubble tea next door at CoCo.

In August 2015, I had a dvd stuck in my dvd tray on my Apple Mac book pro. After reading about the closing of my favorite mac repair shop on 10^th St., and reading the reviews on the Unilocal site regarding simple mac, I decided to give them a try. It took about a day to replace & worked perfectly from then on. They also told me my hard drive was close to being no more & should have it replaced.
A few months later, the hard drive had started acting wonky, but couldn’t swing a replacement financially, especially since I wanted an SSD, that would be more beneficial down the road. In December 2015 I brought the macbook pro in for a drive replacement as it was on it’s last legs. Even though I had things backed up on a Time Machine, it turned out the Time Machine drive had issues as well. For a while there they weren’t sure if they could save the data from either machine. OH NO! But they reassured me that they would do their best which gave me much needed confidence. They were 100% forthright about explaining to me that there was a small chance it wouldn’t work.
After a few calls inquiring about the machine’s status over about two days of diagnostics on both drives, they were able to transfer data back to the new SSD, along with fixing a lot of buggy issues I’d been having for years with different applications. They were VERY thorough and explained everything they were about to do before doing it.
I now have what feels like a new machine! The SSD was super fast, stable, and well worth the change. Everything was in it’s right place when I plugged the machine in and it’s still going strong!
These guys are VERY thorough, reliable, up front (and very fair) about pricing, and super organized. Mindy at the front desk is wonderfully friendly and knowledgable, and the guys in the tech room totally know what they’re doing. NO usual pretension AT ALL! They’ll patiently wait while you test your repaired item to see if YOU think it’s working well… no rushing.
While I’d been in there the few times while my machine was being worked on, I witnessed a lot of happy people walking out with repaired macs, iPhones, etc.
A super shop that I’ll HEARTILY recommend!

This place is incredible! One of the best Mac book repair places in the village. The staff are super friendly and nice, they fixed my MacBook with ease and speed, and I highly recommend this place! 5 star!

Simple Mac is amazing! I previously used Appleberry when I broke my phone. While they did a great job, I read reviews that the replacement screens they use are sensitive and break easily when dropped from the height of your couch. Well it happened to me and I did not want to go back there.
I found Simple Mac via Unilocal.Location was much more convenient for me being in the East Village. No appointment necessary, just walk in. The staff was immensely courteous and there was no pretentious attitude like I’ve experience at the Apple store. In just 15 minutes my phone was good as new! And sturdy… dropped it a couple more times since then w/​no damage. I purchased the Unilocal deal and the total was around $ 75.

Honest, reliable, and fast service! My iPhone 6’s screen was fixed for under $ 100. My speakers weren’t working as well and they re-​set my phone and it worked. Highly recommend Simple Mac!

I stupidly dropped my iPhone 6 in a sink full of water a week after getting it. D’oh!
I took it to these guys on a Sunday (they’re open on Sundays!) and while I Christmas shopped they opened it up, dried the water that was still inside, let it air dry and put it back together. They called me when it was ready and let me know it was working again.
When I picked it up I was surprised to find they weren’t charging me anything for doing this since they didn’t replace any parts. AMAZING.
The only thing I might even begin to criticize is that they were quite off in the estimate of how long the diagnostic would take. But honestly, who cares. They brought my phone back to life and were incredibly fair and honest.
I will trust them next time one of my devices does a canonball or worse.
THANK YOU SIMPLE MAC!

I came in for a diagnostic because my MacBook Pro’s USBs were not working. I didn’t get the repair because I didn’t have the money but after getting home I noticed the trackpad wasn’t working. I returned a couple of day’s later and the team was super nice. They checked my laptop again. They ended up replacing the trackpad for free (125 $ value). If I ever have any issues this is the place I’ll be coming to. Responsive via phone and email and reliable.

I broke my iPhone 6’s screen over the weekend, and researched the Internet for a reasonably priced, quick solution. After calling around various Unilocal-​recommended stores for quotes, I settled on Simple Mac. The woman who answered the phone asked thoughtful questions after I simply asked for a repair quote. I thought, «They must know what they’re doing!»
Luckily I was right. The same woman from the phone did a full diagnostic test to make sure every element of my phone worked before switching out the screen. She found my phone was slightly bent, so they had their Apple-​certified staff fixed it along with my screen. It took 20 min to repair my iPhone 6 and cost $ 99+tax. Overall awesome experience. I hopefully don’t have to go back for another repair, but highly recommend these guys!

Your world gets pretty apocalyptic when your tech-​based lifeline goes offline.
So even if the tech help is competent, it’s the helpful, cheerful, thorough and informative care from Mindy that you really want.
My iPhone had popped and cracked its glass screen twice this year. And she pointed out the battery swelling from overcharging by non-​Apple certified chargers as the culprit. A faint bright spot on the screen is apparently the spot where the battery’s swelling is pressing up against the screens backside.
She also pointed out the spots on my photos as being from «glass oxidation» that happens on all iPhone cameras lenses. Imma gonna google this one. It sounds like a class action law suit if it’s for real.
Oh and they it was pocket lint in the iPhone’s charging socket that kept the lightening cable from fully docking.
You may learn something new everyday. But you leave Simple Mac a little bit wiser.

Came in with a broken LCD screen on my MacBook Pro. I dropped the computer off my counter onto my hardwood floor, and the screen was badly damaged on the front and the back. They took a look and told me that it may be a hard fix and could end up being +$ 300. They gave me the option to wait a few days for a proper diagnosis before deciding if I wanted to pay for it to be fixed.
I came back a few days later and it was completely fixed and they charged me only $ 190! And besides the back where the buffered out the dent, the LCD is back to perfect.

I have been searching for a trustworthy place to have my daughters iphone 5 cracked screen to be repaired. I live in New Jersey but most the stores there have some reviews that are 2 stars which I do not like. I changed my search location to NYC and found this with overwhelming positive reviews.
The people here definitely knows what they are doing. All of them are very confident about what to say to customers. They will give you a free one hour diagnostics and from there, they will tell you what they need to do.
Coming from World Trade Center Path train, if you are using google for directions, take the 6 train at City Hall-​Brooklyn Bridge and get off at Astor Place stop.

I cracked the screen on my iPhone 6 Plus and Simple Mac was able to repair it in less than 30 min! I also got the tempered glass screen protector for $ 15 (Tip: check in on Unilocal for $ 10 off $ 25).
Total came out to $ 167 ($ 139 iPhone repair + $ 15 glass screen protector + tax).
It was quick, easy, and affordable. The employees are super friendly so I would definitely come back again (though let’s hope I don’t have to)!

I had a way-​better-​than-​anticipated experience here. There is nothing fun about dropping your dumb phone, having the dumb screen crack, and then having to pay dumb money to have someone dumb replace it.
With that said, you still have to do it. I dropped off my phone on a weekday afternoon and came back in an hour and all was good again. The price was lower than a lot of the places I researched online. The girl at the front dest was nice and polite.
What else do you want?

P r o f e s s i o n a l ! S y s t e m a t i c ! W e l c o m i n g !
My iPhone6 display was defected so I called Simple Mac iPhone Repair and got a $ 99 price quote.
Since they don’t take reservation, I simply walked in to the store on a weekday. The female receptionist/​technician could immediately tell me the major problem with my phone, quoted me another price, which is around $ 140 (for both new LCD and display), and told me that it will only take 20 minutes to have it fixed. Since she noticed that she quoted a different price over the phone, she offered to charge me only the lower quote $ 99. How awesome is it!
Before you drop off your phone, all you have to do is to fill out a form on their laptop so they can email you a receipt and relative information, such as warranty.
After my iPhone is fixed, a male technician who fixed my phone came to me in person and checked with me if the phone was ok or not without rushing me. I told him that I found a non-​removable white spot on the display, then he immediately checked and fixed it by replacing it with another new display while he still showed a big smile on his face! Very nice!
After sales service is great, too! I got 1-​year warranty on screen replacement and 3-​month warranty on LCD replacement! Yay!

Jianfeng at the front desk is awesome! 15 mins for a full screen repair and placement of tempered glass was just awesome! Great service definitely recommend!
The rundown:
$ 75 to fix my 5s cracked screen like it never happend
$ 25 dollars to apply a fiberglass screen on top
MAKE SURE TO REVIEW THEM ON Unilocal OR CHECK IN YOU GET TEN DOLLARS OFF SWEET DEAL! It covered the tax. Youll see the deal on Unilocal or ask them about it.
Cracked my screen again two weeks later and they took care of me again. I love this place.