Shoegasm

Cute shoes, great selection, good prices… nuff said.

It’s unfortunate how unbelievably terrible the service here is since they have such a great selection and the location is super convenient for me. The last straw for me after about four or five atrocious experiences was when I stopped in quickly to pick up a new pair of converse. I knew the color and size I needed so I asked the bored looking sales girl if she could grab them for me and she went downstairs… Well after waiting for awhile I meander over to the stairs to see if maybe she had fallen or something because it was an obscenely long time and I over hear her chatting and laughing with another sales associate. Apparently another customer was also waiting for shoes because she was looking downstairs as well and it finally took another salesperson to yell down to her she had customers. Well when she finally graces us with her presence she brings me the wrong size and color after about 20 minutes of waiting… ARE YOU KIDDING ME?! I worked in customer service for years and this was totally unacceptable, hire people who want to work please and thanks! Never coming back here again.

Best place to get some Birkenstocks quickly! Found my favorite silver Giza birks last summer :))

While they do have a pretty good collection of shoes, albeit some a bit overpriced (and allot of similar styles), DO NOT go in if it even looks remotely crowded.
You will wait FOREVER for help, and then the staff will inadvertently give your shoes to someone else… while you are standing there! and even when you say — those were my shoes… staff still proceeds to let other customer take the shoes you picked out and try them on. So yes, you can find cute things here… if you feel like waiting forever for help, and being treated rudely. Honestly there are just too many other places for cute shoe to waste your time. Your choice.

Great shoes for the sale discount price. Diverse styles and colors.
I do enjoy my visit and service I got there and I would not hesitate to step in to any other shoegasm I bump in.

Last evening, while walking to dinner, we stopped in the Eighth Avenue store. Customer service was outstanding from Eric, who offered to go to another store location while we were at dinner to pick up a pair of boots that the Eighth Avenue store did not have in stock. We returned an hour later and the boots were there as promised.
The reason I am not rating Shoegasm five stars is their return policy. The store will not provide credit or cash refunds, only store credit, even for unworn product with receipt. A bad policy and I generally avoid stores with this type of restrictive return policy. Kudos to Eric, though, for his personal commitment to great customer service.

Love this company. Ordered boots that had sold out and they did everything they could to locate them. … and they did.. thanks, shoegasm… YOU’RE THE BEST

Perhaps I’m expecting a little much out of shoe stores, but when I came in, I was not even acknowledged as existing, and I was the only customer in the store. Second, I wondered if they sold shoelaces. They didn’t. They had a box of used, lost or otherwise orphaned shoelaces. What am I, a bum? Who am I kidding this is why I can’t stand Meatpacking. Just the name of this place makes me want to roll my eyes out of my head and down the street. Oh, I’m too harsh. A place like Shoegasm isn’t for guys like me. I’m sure the wife loves it, and many others probably love it, too.

Very disappointed. They have the worst return policy ever. Wore the shoes once. They hurt my feet (when I tried them on in the store for a few minutes they were fine,) but in a few hours my feet were killing me and they were meant to be comfortable. Tried to exchange (not get a refund). Had the receipt, box and even the size sticker was still on. They wouldn’t exchange or work with me at all. I will never come back here.

Do not come here! Shady business practices and horrible customer service. Exteemely unprofessional. This entire chain should be shut down.

Staff is super funny and friendly (the 2 guys). Found a pair of super cute lace up wedge rain boots. Also found a pair of awesome italian boots in Black with silver buckles going down the shaft. I could care less about the name. I think it is clever… people will remember the name!

J’adore cette boutique et le nom, c’est la meilleure place pour acheter des souliers dans le meatpacking pratique et formelles a New York, L’environnement du boutique est ouverte, beaucoup d’espace libre, très calme et relaxe. Aussi un bon tip, il y a toujours la possibilité de négocier une meilleure prix avec le gérant. :)

I bought a pair of sandals here and had an entertaining and warm conversation with the sales associate who really made sure I was both trying on all the pairs I wanted as well as making sure I felt comfortable enough to ask questions and try different pairs. The best thing, however, was that they were incredibly concerned when I returned a few minutes after my purchase having misplaced my phone (surprise surprise, I had left it at home.) They not only went on a full out search in the store, with genuine concern, but also promised to watch the security tape for me. They took my friend’s phone number to call me if they had any news. It was much more than I expected and it really made me realize how much they value their customers. I will return!

More like shoe blue balls.

I’ve bought a few pairs of shoes here, typically during their end of summer clearance sale, where I’ve found some of the best sandals I ever bought! The prices are higher than I’d like to pay and the shoes don’t last any longer than shoes I’ve gotten at thrift stores or discount stores, but with the clearance sale, you get a good deal.

Great shoes for good prices. One of the only stores you’ll find in the area that’s not either totally tacky/​low quality OR super expensive. HOWEVER they did a terrible job with customer service on returning a pair. So only buy if you are totally sure you want to keep. Returning is a pain in the butt.

The name doesn’t lie — my bunions found bliss and my hammertoes were in heaven here. Shoegasm’s selection is unique, high-​quality, and very affordable. I walked in during one of their bigger sales (although they always have a good amount marked down) and walked out with three pairs, each under $ 60 — unheard of for someone like me with feet that baffle podiatrists and cause those standing next to me in an elevator to stare and point. («No, I am not a dancer nor an extreme athlete — it’s genetic. Thanks.») Their shoes are simply awesome and comfortable — you can’t find stuff like this at DSW. (I actually recognized some of the styles and brands from my travels to Spain and Israel!)
At Shoegasm, I’ve scored really cool gladiator sandals, peep-​toe booties unlike any I’ve seen, and stylish Mary-​Janes for work, all in one visit. How many people can say they’ve shoegasmed three times at once?! Not to mention, I can walk from the West Village to Times Square AND BACK in all of these shoes, blister-​free. I get crazy compliments every time I wear anything from here, and trust me — I am NOT used to people staring at my feet and having something nice to say. It’s pretty cool. I’m a huge fan of the service at all of the Shoegasm locations, too. Help is always readily available, but no one is remotely pushy or in-​your-​face (or feet). Love it.

If cheap shoes are your thing, come here. Think $ 50 ballet flats that look cute but don’t compare to beautiful-​leather Frye flats, or are too trendy to be comfortable (no sole or heel).
I found the heels to also look cute, but my rule with heels is either I buy the most comfortable pair I can afford (Blahniks in thrift stores), or I don’t buy them at all.
I won’t go back, but if you want cheap, cute shoes… go for it.

Okay. I get so many compliments on the shoes I bought here I decided I needed to upgrade my rating of this place.
A vain reason? Perhaps.

At first I was excited by the Shoegasm sales but then I discovered as I already knew that everyone is my size. The sales staff were lackluster about finding me the right shoe so I resorted to trying on the shoe display for a few of them. I probably would have found some shoes in there since the selection is pretty decent but the lack of help caused me to walk out pretty soon after I discovered they don’t care if my foot fits in the shoe or not.
Still the shoe selection is pretty decent. Another day = another salesperson.