Shoe Repair And Shine

The owner Sasha was as helpful and polite as possible. I had taken my wife’s coat here there «everywhere» without finding anyone to replace a broken snap. He fixed it immediately and at a very fair price. The work was beautiful and he was a gentleman! I’d go again with any problem involving fixing shoes or other unique jobs!!!

I had Sasha suede some dance shoes. They hold up well, considering I dance about four nights a week. When the suede at the front of my left shoe started coming off, he fixed it for free. Nice guy, great shop.

I chose this shop because it had just opened and it was near my office (this was several month ago, sorry). I had a pair of boots that needed the heels replaced. One heel had completely «deflated» and I was walking unevenly. He said he would replace both heels so they were even and matched. I paid in advance (mistake!) and he said he would have them in two days and would call when they were ready.
Two days later I hadn’t heard from him, so I went and asked. His daughter was at the counter and said she didn’t know anything about my shoes, so I would need to come back later when her father was there. The next day I still hadn’t received a call, so I went back. This time he was there and the shoes were shoes were ready. He had only replaced the heel on one boot. When I questioned this, he said the other heel was in good shape and didn’t need replaced. I reminded him that he had said he was going to replace both heels so I would have a matching pair and he replied it would have been a waste of material (even though I paid him to replace two heels, so he would have been reimbursed for the «wasted» material.) He also used a different kind of material on the replaced heel (original heel was rubbery, new heel is some sort of dense foam), so the heels of my boots have visibly different colors and textures.
The customer service was terrible, but more importantly I did not get what I paid for. I am giving it two stars only because the new heel has lasted.

What a terrible experience I had going to this shop. I found the place to be incredibly overpriced and my boots were given a half-​assed job. The heel replacement on my boots were fine, but the soles weren’t fixed and I also paid to have them shined. When I picked them up, only the very tip of the boot and the back of the heel was shined, nothing else. These are knee high boots! When I asked Sasha, the owner about it, he said that he charges extra for the top part, which is absolutely ridiculous. Worse, is that when I pressed him about the bottom half not being fully shined, he dismissed me, saying that he had other customers waiting and refused to talk to me any further. None of the scuffs were removed, and I just can’t believe that I paid for a shine job where only a quarter of the boots were actually worked on. Terrible service, terrible quality, terrible results. Save your time, money, and aggravation and go somewhere else.

I’ve taken 2 pairs of boots and some oxfords here. Sasha did a thorough job fixing the heels/​soles/​zipper and cleaning/​shining the leather. He did some great work on a pair of boots I’ve worn weekly for 5 years (through rain, snow, etc). The leather looks beautiful now!