Seraphine

Happy to have this maternity store so close to my workplace. I bought a pretty lace dress for a wedding here (I had to finally admit that I couldn’t pull off my non-​maternity options at 6 months). I tried on many options with the help of a lovely saleswoman (I believe her name is Gina) and got a few nursing tops to boot. The next week got soaked on the way in to work and was able to zip in and get a dress I had seen on sale on the website. As there aren’t a ton of maternity options out there, it’s nice to have a reasonable upgrade from consignment and H&M/Target.

I figured out there is an upper Eastside location! I called in the morning and spoke to Maria, who very nicely put a couple of dresses on hold for me. When I arrived later in the day, she was super friendly and was most helpful in finding dresses that would look good and she knew exactly what size I would be in every style she gave me. They even have pajamas, pantyhose and bras, just ask and she will get you what you want! There is definitely something for everyone in the store.
I was pleasantly surprised when I saw the prices, nothing was outrageous compared to some of the other stores I have seen. Jeans were no more than $ 85 and they had excellent dresses and sweaters for all occasions.
There were several customers in the store and Maria was dealing with every one of them in a professional and sweet matter. I am almost 8 months pregnant and my only regret is that I did not know that the store and Maria were here a few months ago when I could have used a little pizzazz in my wardrobe.

Let me start off by saying that when I walked in it was my second visit to the store since I started my pregnancy. I have become pretty desperate to try items on before purchasing and many of the maternity options in Manhattan have disappeared recently. I didn’t have the best experience my first time, but I figured I would give the store another shot. I am sorry I did.
The sales people were less than helpful. They spent the entire time chatting back and forth and didn’t even acknowledge me until I went to the fitting room. This is when things went from slightly annoying to just rude. I tried on a couple of dresses. When I came out one of the sales people asked me how far along I was, I replied 12 weeks to go. She had a bit of shock on her face. My bump is not that big and I’m carrying very low so I look «less pregnant» than I am. She then thought it would be cute to comment «Oh looks like the baby is all your behind». Hmmmmmm, that’s an interesting comment to make to a pregnant woman. Last time I checked pregnant women expand to support the HUMAN BEING WE ARE MAKING. I really didn’t know how to respond, so I just changed into my clothes and left the store.
As I walked out I did think of a witty response «I’m 7 months pregnant, what’s your excuse for a fat ass?»
Needless to say I will not be back ever again. Serpahine Soho needs to train their staff to actually help pregnant women (THEIR ONLY CLIENTS) select flattering clothing and not insultstheir ever changing bodies-​especially given the price point of lycra dresses that should be $ 40…
Go to Rosie Pope, Pea in the Pod or just stick to online ordering Manhattan Mommies to Be…

Sold my wife a damaged dress. The clerk refused to admit it was damaged and refused to refund the dress, despite buying hundreds of dollars worth of other clothing. Would only give store credit. Refund policies should not apply when goods were sold damaged.
Poor policies, damaged clothing, Stay away!

Not a fan and I usually just brush these kinds of issues off because I never have time to deal. But I was not happy with how my situation was handled so I want to warn other people before purchasing from this store.
There were defects in the silk of a very pretty $ 229 dress that I did not realize were there until I wore the dress for a wedding. It was in the same garment bag they gave me and I never took it out until the day of the wedding. (Sorry that I don’t wash my dresses before I wear them but what pregnant lady has time?) They were really nice on the phone when I called and said to please come in so the manager can look at it. When I went to the store, the manager first told me right away that it was a steaming issue. I work in fashion and I knew that wasn’t the case but I was patient and let her take it back to steam it more and look at it carefully. She came back out to say that I was probably holding my child or I was holding my purse or something that made the defects. She was basically saying it was my fault that I didn’t see it in the store and she didn’t know if I being honest. So since she didn’t know if I was being honest she could discount the dress 20%. I think the dress is really pretty and I just wanted one without any pulls in the silk because who wants to buy a new dress that already has defects? The manager said that it was the only one they had in the store. Well no wonder they wouldn’t help me out except for a 20% discount. They were trying to see if they could sneak sell this dress without the customer knowing and because of their horrible return policy they got away with it.
I’m never going back there and definitely not recommending this store to any of my future pregnant friends. I should have looked at rent the runway first for a nice formal dress. That part was my fault and I’ll own up to that.

The sales people here are very nice. But what store for pregnant women doesn’t have a bathroom??? That is enough for me to not come here again. But it’s not the sales people’s fault. They also have a poor return policy and will not let you exchange things online in the store. Not worth the hassle if you’re pregnant and already have enough to deal with.