Sensitive Touch Medical Spa

DO NOT GO HERE. the woman burned me so badly w the laser. They have no idea how to use the equipment and are weird and distant and hard to deal with. I find it infuriating to spend so much money on a treatment and be treated so poorly. I found myself apologizing to the woman treating me today bc she made me feel so awkward about the pain she was putting me in. She had no empathy or bedside manner. Do not gob

Called the office to make the appt. While chatting with the receptionist I asked her all the detail, price, treatment area and so on. She told me on the phone that they have a promo going on now for new customer and it is $ 100 less than their full retail price, of course that is always good to know and I specific asked her about the Unilocal deal where they are selling $ 100 for a $ 150 voucher, I asked multiple time that if we can apply this voucher toward the special that they have now and she said, «Yes, Yes Yes» many time.
On the date of appt, we check in with the receptionist, fill out the paper work and then went to see the doctor right away, the doctor did the treatment and did NOT tell us any pricing info what so ever, by the time we finished and ready to pay, the receptionist told us you need to pay addition $ 300 more even after I gave her the voucher. They said we can only choose to use voucher or use the first time customer discount. I was so shocked that they lied and denied any of stuff they told me over the phone, I wish I had record the whole conversation so I can play back to them. So yet, lesson learned here, NEVER ever trust or believe anyone tell you over the phone unless you record it or have proof to show them. They have just lost our business and we will never ever come back here again. There are many other place that are willing to take our business and provide better service than here.
p. s. Just a suggestion for the business owner if you see this review, please explain and discuss any pricing info before you treat the patient !!! We never got a chance to talk anyone regarding the price, even the doctor did not inform us with any price info. I think it is bad practice to discuss the price after they have done the treatment to you, you can not really say no now.
BTW, the office manager was really nice and took off $ 50 for us, but still I end up paying $ 250 more than what was told on the phone.

I love Dr Perlmutter but scheduling an appt at Sensitive Touch is a long and arduous process. I’ve been at it since Monday and still haven’t secured one: my first email request, sent on Monday, was completely ignored. The one sent today was answered, but each inquiry for appt time availability takes approximately 3.5 hours to be answered.

I originally found this spa on Rue La La– took a risk and tried it out. Loved it! Clean and nice and a great location from work.
I have been seeing DR. Amy Perlmutter and she is fantastic! Loved her as well.
They would call me if I was over due for an appointment — just all around great
Then– I come in for my appointment and the procedure I have been doing for almost a year has changed policy/​price.
Now I am leaving on vacation the next day. I had no time to find and schedule a new appointment somewhere else– (bc I can get the same thing and the original price many places)
I felt simply bamboozled. I was not told this on the phone. I was not given advance notice that the treatment I have been getting for a year will now have new enforced rules/​price.
The office manager was the one who shared the news with me– once I was already in the room sitting with the doctor. It was awkward for me as a client to be told this while the doctor is standing there waiting to start. Just an awkward situation. When I left– that same office manager who I always chat with when I come and go– didn’t even look up from her desk. I was very quiet and didn’t say much during checkout and no one checked in with me about this new policy. No parting apology. Nothing.
I am disheartened to write this– but I felt like I had no choice and needed to warn other possible new long term clients. Once I find a place I like– I become ridiculously loyal and my work associates and friends follow my lead. I almost considered dealing with the change because I like the spa and the doctor– but the way it was handled was terrible. You don’t wait until the client is in the seat to start discussing new policy and price change.
What a bummer. I need to start looking for a new place. I don’t want to– but they really have not given me another choice.

I found this place through their ad online. I called around to a few places, and decided to consult at three places. Out of the three sensitive touch had the best atmosphere and the most welcoming staff. They really made me feel comfortable and did not try to push the service. The two other places, were pretty aggressive, calling me twice weekly to see if I would come in for another consultation
The environment was excellent, really upscale and a very comfortable waiting area.
The consultation was pretty straightforward, they examined my tattoo, ink colors, depth and quoted me a modest price.
It took 3 sessions to remove my tattoo. At first there was some stinging, but after a couple of minutes I got used to it, so not unbearable, it hurt more to get the tattoo on. After the sessions, my skin was red, but they gave me a cream to calm it down, and the redness went away in three days.
Overall this was one of the better customer experiences I’ve had in a spa. They even followed up with me after each treatment to see how I was doing. They staff is super amazing here and I would highly recommend sensitive touch for anyone looking to remove their tattoo.
By the way, I saw a couple of negative reviews on here which were from people way outside of NYC, California in particular. Somehow I don’t believe these people actually went to this spa, just my two cents.

Ive had 3 laser tattoo removal sessions and see a huge difference. The first one hurt the most. Request for them to use the pulsing laser first and the continuous one second that way the first one kind of numbs the skin and prepares it for the more painful laser. The $ 10 numbing cream isn’t necessary. Just ask for 2 glasses of champagne it’ll help more. My skin healed within about 5 days every time. The results are great but I still have more sessions to go. The whole procedure was easy, They are super nice, very clean and professional, the only reason I knocked off a star is because it’s so expensive. Honestly, they did work on the pricing with me but it’s still just not affordable enough to do every month so I just do it whenever I can scrape up the cash. If you can afford it, this place is great.

Beware I came here awhile ago and i don’t usually write reviews but after the experience I’ve had I feel the need to warn others. Where to begin, I came here fed up with my tattoo and ready to start whatever treatment was necessary, came in great friendly attitude — did my first treatment and I liked where things were going so I purchased a bundle — of 3 to include the one i had just done the 2 treatments that followed were not the same as the first — with the first treatment i saw significant results the next 2 treatments that followed my tattoo remained the same. i communicated with the technician my concern and she said that they dont want to use a strong level because discoloration blah blah blah i did the 3^rd treatment because it was bought and paid for. After this i was on the hunt for a doctor that would listen to my concerns and if am telling them I am not seeing or feeling anything with the procedure to change the procedure. Well I finally found a great doctor 1 treatment my tattoo scabbed up and is peeling of to show a dramatic change. This doctor listened to my concerns about my skin not reacting and examined closely and it was because even tho my tattoo appears to be black it was shaded in which needs a different frequency… not sure the details.
well this is what prompted me to leave this review/​warning do not buy the bundles since they have your money they do not feel they do not need to do the actual job.
My new doctor not sure his name but companies name is DERMACARE on madison ave–
PS they are more affordable and he doesn’t do bundle. why he does not want you to purchase something that you might not need.
its a shame if i would have done the 3 sessions with DERMACARE my tattoo would have been erased already

My first experience with laser hair removal and they have done an excellent job. It is a bit an investment for me and well worth it. I was having skin problems and the dermatologist even did a biopsy. This has saved my hypersensitive skin. They always give me a good deal on everything and sometimes throw in little extras. Everyone is so nice there. Very happy with results after 6 months going there.

Came here recently on a recommendation from a friend. I was completely foreign to the concept of laser hair removal but curiosity got the better of me.
I should mention that the staff was super-​nice and provided a very comfortable, and dare I say it, pampering environment. I sat in the pretty waiting room of this ultra-​modern, lofty space sipping a cappucino (that’s right, they made me one), and then I met with the manager on site that day, Sabina.
Sabina, one of the co-​owners, walked me through the entire process, explaining the way it works and how they determine whether you’re a good candidate for it. (Apparently, people with darker hair are more likely to have results, as lasers don’t always pick up fairer pigmentation.) She was also clear regarding the time commitment (laser removal requires repeat visits, and many months of them).
Then we went upstairs to test my hair (yikes), where one of the techs (or is it aesthetician?), Nicky, double-​checked that I understood everything and warned me about the minor unpleasantness of the laser zapping my back patch. Well, it was pretty painless. Less pain than a quick needle, though it lasts a bit longer. It seems I made the cut (though, I suspect, barely). Zap: like magic, the hair was gone within moments.
Though I haven’t decided whether to commit to a long series of treatments, the test was encouraging, so I will probably at least do a few. They have deals on Groupon, so look for those to save major dollars.

Awesome service and great results. that’s all I have to say. :)

Avoid at all costs. They miss quote you. Their «director» as they call it, is creepy woman from I don’t know where that barely speaks English. And they are incredibly over priced! I speak from a lot of experience. Was not impressed at all.

THEY LIE!!! I got a consultation on day one. They were pleasant warm, recommending products and treatments — amazingly persuasive. I wanted a facial treatment but didn’t want to spend more than I previously planned and I needed to discuss with my spouse. They gave me a price and I confirmed (why didn’t I get it in writing!!!) Came back for a treatment 7÷11÷12 and was put in a room with the medical person who then recommended a cheaper solution. After the procedure was completed and I was leaving I went to pay the cashier and found the cost was DOUBLE what we had discussed. The Medical person flat out lied to me about the cost. When i confronted the consultation person who gave me a specific price she began spouting various reasons why the price rose. She looked frazzled but clearly didn’t want her piers to see she had possibly miscommunicated with the other staff. Anyways nobody would take responsibility. IT WAS A MESS. They said they’d call the security person downstairs if I didn’t pay the whole amount. Embarrassed, I payed and regret ever getting anything done there. THINK TWICE AND GET IT IN WRITING IF YOU DO GO HERE!

I think one star is too much for these lying people
I went there 2 weeks ago
They told me one price but charged me another
This place is full of liars
The product they use is expired or diluted
And they will give you one price but triple up the price when your done
T

I have been going to Sensitive Touch for almost two years. I am a loyal customer and have tried many of the procedures they offer, never being disappointed. I am having 3 tattoos removed and I have laser hair removal on my legs, bikini, and underarms. I just bought my boyfriend a xmas gift card for a laser treatment on his beard. Nelly is the sweetest and so are the other people that work there. I count on Sensitive Touch to keep me beautiful and they always deliver!

DO NOT GO HERE FOR TATTOO REMOVAL.
I did my research before I signed up to have a tattoo removed with Sensitive Touch, but it was a very expensive mistake. They showed me before/​afters of other client’s tattoos after 6 – 8 sessions where the tattoos were either totally gone or only showed a faint shadow. I elected to pay for 8 sessions up front, which I was told would probably remove my tattoo and cost me around $ 200 per/​session. I even had the idea that if I had to pay for 1 or 2 more sessions to totally finish the job that would be fine. You can see in the picture what I got for my money.
After 4 sessions I was very concerned that my tattoo wasn’t going ANYWHERE and brought it to the attention of the spa’s manager Sabina, who told me that the real results show up after the half-​way mark and I had no need to worry. She didn’t bring up additional sessions or cost — she implied that it would be gone in 4 more sessions (though I was trying to figure out HOW that was possible). Well — 4 sessions later (8 total), the tattoo is still very very there, as you can see. Spotted, faded and blotched, but TOTALLY THERE and terrible looking. Since it’s on my shoulder tank tops and strapless dresses are out of the question in the condition it is currently in. AND I will be wearing a strapless dress for a wedding in May — I’m so frustrated.
When I told them how upset and disappointed I was they were unsympathetic. They said they would lower the cost of my next rounds of sessions to $ 150 for the first 3 and then $ 100 after that. Countering, I asked for 4 free sessions and the rest at $ 150 — they refused. So really all they were offering me was a chance to spend another $ 600-​$ 1000 with them since there is NO WAY the tattoo is going away in 3 additional sessions. After 8 it’s just mangled. So the options they have given me are to spend more money with them, to find another company and spend it with them, OR to get a new and bigger tattoo — all of these options are really upsetting to me. I honestly feel like I was scammed — especially since I brought up that I thought something was wrong at the half way point and was told it would be fine.
So I spent the $ 125 to visit the best tattoo removal guy in the city (Dr. Jeffrey L. Rand) who told me that if I had come to him in the first place he would have told me never to even start treatment because the tattoo will not ever be removed except by surgery — it’s too dark, it’s too deep and I am already showing scarring under the skin which he said would probably become 3-​D with continued sessions, making a cover up tattoo impossible. Sensitive Touch never even mentioned this possibility. Maybe because they didn’t know because they haven’t been trained properly? Or perhaps its because this is a medical doctor and they are used to shooting people in the face with botox.
I’m not saying they are intentionally trying to fool people — maybe they just don’t know what they are doing. But between not getting even close to what I paid for and their complete disinterest in trying to make it better or even meet me half way, I can tell you I will never spend another cent with them again. And now i’m getting a bigger tattoo — the exact opposite of what I wanted. I’m so pissed.
They are not equipped to remove your tattoo. Don’t go to them. See Dr. Rand before you do anything.

NYC is a jungle and I’m just a glamazon swinging vine to vine. Okay more like an over stressed, over tired chic, braking heels in the cracks of uneven nyc pavement. Sensitive touch may not be able to fix the sidewalks, but they can erase my stress wrinkles!
I bought a deal on gilt city for Botox and called them up immediately. They got me in a few days later to see the dermatologist at 7:30 at night!!! (Cue singing angels). Nice little confirmation call two days prior.
When I arrived I was offered champagne or cappuccino. Thank you, yes to the booze before I am used as a human pin cushion. As I sat back I heard them pop the cork on my bubbly. I then proceeded to sip my bubbles and mull over in my mind how much better this is then going to my derm. HELLizzzo, I have to take a day off of work and book months in advance to see my derm (and she’s a friend) and they certainly don’t get me boozie beforehand.
Fast forward. Meet Botox doc (very nice) and her assistant (also very nice). They shoot me up, don’t try to upsell me, and I’m off into the night. Great experience. Highly recommend. Plus they gave me a 50 off coupon for my next visit.
Me loves!

I’m not a fan of their charge your credit card for your last full price treatment for missed appointments. But at least they did call and remind me. A very classy spot, none the less.

Clean & Friendly Environment… As good as they r there’s still room for improvement. So far i Love their service :)

What great array of medical spa treatments! I had a Laser Hair removal treatment on my underarms, and an amazing facial peel. My skin felt great and looked amazing after. The office itself is very modern and professional. Nelly gave me my facial and laser hair removal, and she was fantastic!
I had an overall great experience, and already made an appointment to go back.

My recommendation is to stay away from getting Botox there.
They offer specials, but when you actually want to get them, the Botox administrator, Mike, who doesn’t even bother to explain what his professional title is, seems quite aggressive and intimidating.
When i stated i just wanted the 20 units, he ridiculed me, telling me it was worthless, and that there was no way to get rid of my (not very strong) lines with so little botox, and that it would reflect badly on him if he agreed to inject such a ‘ridiculous’ amount. This was accompanied by demeaning nonverbals.
When I insisted in just getting the advertised 20 units, he didn’t even bother to clean the injection surface, just pushed the needle in with little care, but much perceived contempt, not saying a word. He was done in 30 seconds, didn’t even offer a cold patch, or anything.
Goodness, really? Do they expect people t come back?