Second Button

Placed order for custom shirt, came back incorrect. Told Malcolm the owner that it was wrong and he said they would give me a new shirt and he then proceeded to ignore multiple email attempts to meet up and order the new, correct shirt.
Unprofessional and terrible, not how your operate if you want people to refer you business. Tons of other places to get custom shirts in NYC that don’t ignore customers after messing up their orders

Late October 2013, Second Button decided to run another Gilt Promo (~$ 150 for 3 shirts + tax/​shipping, see below reviews about earlier promo) and I decided to purchase it thinking they would have improved after the first Gilt fiasco. This turned out to be against the better judgement of both parties.
When I first made the purchase, it turned out the selection of shirts available is not the set on their website, but on this site called «Fashion Metric.» So instead of getting the better patterns I was limited to 6 options for 3 shirts (black, white, blue, pink stripes, gray, black gingham). I expected to receive these shirts by Christmas (4 – 6 weeks). I received an email saying that the shirts got stolen and I would have to wait another month while they reordered the shirts.
Fashion metric offered me compensation for the lateness in the form of any free shirt. However, they decided not to purchase insurance/​delivery confirmation on a $ 200 shirt, so Fedex dropped it off at my door without a signature and the package was stolen before I ever received it. Since this was «compensation for lateness» they were not responsible for the stolen goods.
I finally received the actual shirts from Second Button mid January. The fit was absolutely awful (+3−4 inches on the waist, + 2 – 3 inches on the chest, too long for an untucked shirt). Malcolm, the owner of Second Button was nice enough to have me come in and do in-​person measurements, and also offered me a free shirt as compensation for now the 2 mess-​ups.
I received the new sets of shirts today, and the chest and waist are still off. It looks like they took half an inch off each and called it a day. I’m convinced that it has to do with their poor quality manufacturer from China, where they send the orders. Apparently Fashion Metric claimed that I had been compensated for the lateness by the shirt I never got, so they refused to pay Second Button. Because they refused to pay Second Button, Second Button did not give me the extra shirt they offered me (and that I ordered the day I went in for measurements).
This is now just a sunk cost to me. I am 100% done with both of these companies. Don’t waste your time, there are plenty of better services in NYC that offer made to measure shirts. (I have also used Epic Shirtmakers, but my favorite has been Arden Reed).

«Nice Shirt!» I have been hearing that a lot when I wear my Second Button collection. My experience with the company has been great. I went by their showroom and enjoyed a drink while I was measured and walked through the color/​style options by their team. My shirts came as expected and I will order again soon.

Second update: Shirt is way too big and now I will need to tailor elsewhere at my own expense. Too many issues for me. Use a different company.
Update: shirt was now delivered as promised and free of charge which is appreciated. Time frame way too long but appreciate the effort.

I love this company. I have about 13 – 15 shirts from them and every experience has been great. I had a issue with one shirt and it was resolved right away. I’m hooked on their VIP stylist experience.

I had a great experience with Second Button. First off, a glass of scotch with any moment is fantastic, which was provided.
This was my first time visiting a custom clothing shop and wasn’t really sure what to expect. They had a number of shirts available in stock to experience different fabrics, prints, buttons, etc which was helpful. Not sure about anyone else, but looking at fabric swatches can be pretty daunting. After trying on a few shirts I liked and looking at the swatches, I felt much more comfortable picking out my selections.
I absolutely love the ability to customize the interior neck, cuff and front button fabric. It helps add just enough style for someone not too flashy.
Everything fit wonderfully when the shirts arrived. I recommend these guys for anyone looking to upgrade from the crappy one-​size-​fits-​all mass market shirts and get something that fits and look fantastic. The price was also amazing.
Hope you enjoy!

I am a NYC stylist for television personalities. As one host introduced me to the company, I’m now a client who additionally sends any man who quibbles about Ill fitting shirts and custom shirt maker costs. As of 2012 I found them to be exceptionally passionate about their product which was followed by great service, 2 – 4 weeks delivery which I found appropriate. I can even say one of our Major National Network hosts, a male, dealt with them personally when I was out of town, and responded to a follow up email with ‘love them’! The shirts…

The company as it is today puts its former self to shame. The team has grown and is exceptional, paying the utmost attention to customer service. Not only has it been a pleasure getting fitted, but unique attention was paid to the quirks of my particular fit — the reason I’ve gone custom in the first place. Tons of fabrics and styles, lots of customization options… plus Jim and the guys know their stuff so you won’t go home looking like a Christmas tree with tons of unnecessary bells and whistles… unless that’s what you’re into. They can easily offer guidance but also leave the decisions to you and cater to your style — my pet peeve is going to a haberdasher who thinks he’s your mom trying to get you dressed for school.
I’ve tried many custom shirts this year and Second Button was able to get right in one fitting what took others many months, many fittings, and many scowls. I’ve even seen these guys take back ill-​fitting sales with a smile. Seems like people had some pretty bad experiences in the past but I see this company as a small, hand-​on, approachable team that’s trying pretty hard to get it right.

High quality custom shirts at J. Crew prices. Arrived exactly when Second Button said they would, fit like a charm. Will be going back.

Stay far, far away from this company
My initial interaction with them was less than satisfactory — problems scheduling a fitting, problems getting them to deliver the shirts, problems getting them to answer e-​mails. I decided to give them a second chance, but when I tried to order online, my measurements had not been saved (isn’t that the point of a service like this?). Eventually they found the measurements, but this was followed up by a series of insulting e-​mails from the CEO (summary: if you’re not a fan of Obama, he doesn’t want your business).
There are better, cheaper alternatives to Second Button. Save yourself the hassle and the insults.

I’m one of this new company’s first customers and yes, I also experienced some of their initial growing pains. But what they’ve grown into over the past year is an amazing company with a great product and outstanding customer service.
My first order with Second Button took a bit longer than expected, but I was very happy with the quality of the shirts. I own other custom made shirts, but these were the first that people noticed and gave me compliments on.
One of the first shirts I ordered was a little too short. Without question, they replaced it immediately and without attitude (thank you Reema!). They even let me choose from a much larger selection of fabrics which weren’t available when I first picked it out.
For my second order a few months later, I bought 2 white shirts with accent fabrics on the collars and sleeves. They arrived in only 3 weeks and the compliments keep coming.
In short, they make a great shirt with lots of options at extraordinary prices. There’s simply no one who offers such quality custom tailoring at prices anywhere close to Second Button. There’s just no reason to wear off the rack anymore.

This is my first Unilocal post — and I’m writing it because the current rating is NOT reflective of the experience Second Button is able to provide.
I’m not sure where all these negative reviews come from. My guess is that they had issues keeping up with the large volume of orders received (from Gilt as all negative commenter’s outlined); they are a small, hands-​on, and detail oriented company with a fantastic product.
I had a terrific experience working with Second Button thus far. They were able to work with me and my rigid schedule to get a fitting done. They also were able to turn around my 5 shirts within two weeks from when I placed the order. The shirts are of great quality and I truly see no imperfections in it.
In the fitting process, the team has a large range of customizable options available from colors, collars, cuffs, etc. If you don’t have much fashion expertise (me), they are willing to make suggestions for you — which was a great choice.
On top of it all, while most custom shirts cost you $ 150 or more — These shirts are more than reasonably priced at around $ 80 each (I don’t remember the exact cost).

They should rename the company second butthole because they basically just take a crap in a bag and send it to you.
These guys give new meaning to the term pathetic. They managed to get me a shirt that was not only not the shirt I ordered but it also didn’t quite fit properly, wasn’t the right fabric and has been sitting in my closet for the past 4 months waiting for the «return slip» they are sending me so I can return the shirt and get what I ordered.
That said, it was a pretty shirt. I’m sure the person they made it for really would have liked it.
Stay the hell away. These guys have no clue what they are doing. It’s like they sent two drunk guys to Hong Kong to startem up a shirtem bizniss. Just wait for their website to go dark, it’ll happen in no time.

Stay away from these guys. Very surprised that Gilt City did business with them. I’m shocked Gilt’s vetting process failed me!
Was misled numerous times by multiple customer service reps as well as the CEO of the company. Ordered four shirts in June that have yet to materialize.
Thankfully was able to secure a full refund via Gilt City.

Just got my first shirt. Love it. This was my first customized shirt and was a little nervous but turned out much better than expected. Just wish it was here in two weeks instead of four.

As other have stated, if I can select 0 stars, I would. This makeshift, amateur M2M place is terrible. My initial consultation netted me an appointment with a haughty and condescending fitter named Courtney. She lacked the most basic knowledge regarding thread count, fit, collar sizing and a host of other basics. This after weeks of attempting to set up an appointment. The fitting was done in someone’s ghetto apartment. Totally unprofessional.
The promise date of delivery was approximately 5 weeks after initial fitting. After much scattered correspondence, the shirts arrived a full 4 weeks late. Simply shameful. Not that I was expecting too much in the way of a quality product, but not surprisingly, the shirts were baggy, very thick, and totally devoid of any order I placed.
I called Gilt and thankfully they refunded me. I did tell the Rep at Gilt that they really need to be more cautious about which vendors they choose to work with, so they don’t end up with a multitude of disgruntled and dissatisfied customers.

On the recommendation of a friend, I visited the website and placed an order for a couple of shirts. I’m experienced buying tailored clothing so I’m well aware of my measurements. When I arrived to be measured at their 40 West 23^rd location (above the Home Depot and, I think, Marc Ecko’s studios), I was well-​received, offered a Scotch, and shown plenty of fabrics of various weight and color. The gentleman taking my measurements appeared competent and knowledgeable, and to my satisfaction, his measurements matched those of some of the better tailors that I’ve encountered in the city.
Whenever I test out a new bespoke outfit, I ask tons of questions to assess their company’s history, knowledge of fabrics, fit, and shirt construction. In casual conversation, I learned that the company had recent management changes, which may explain why my experience was apparently better than those of the other reviewers. What I can say is that my shirts fit perfectly, and I have been complimented on the fit and fabric whenever I wear them. I plan to buy more in time for the Fall season. With regards to quality at this sub-​$ 100 price point, Second Button wins.

If I could select 0 stars I would… I finally got my shirts two days ago and to no surprise, the shirts did not fit. All the shirts were baggy, I felt like Seinfeld with the «poofy» shirt… lol.
All joking aside; prior to receiving the shirts I was able to negotiate an additional order of 4 complimentary shirts. I’ve since contacted 2^nd Button and told them that I just want a refund and do not want the complimentary shirts.
Good luck to everyone else who has been hoodwinked by 2^nd Button.

Similar to the other reviews, my wife bought me the gilt city deal. I had my appointment on the first attempt in February 2012, but received a call in late March that an issue with the online system did not process my order («it was lost»). I received a confirmation email a week later that they had «resubmitted» my order. Similar to the above, I got an email on 4/​21, stating that due to «demand» my order was again delayed and I wouldn’t see it until early May. Has anyone actually gotten a shirt from this place? Seems like a complete Sham to me.

Bought a GiltCity deal for a fitting and two custom shirts for my partner in December. Made fitting appointment online, two of which were cancelled with little to no notice by various employees. Each time I tried to reschedule required multiple emails to follow up. Finally had fitting in January, appointment went fine, stylist was very helpful and nice. She mentioned shipping might take a bit longer than usual due to their tailors being in Hong Kong and Chinese New Year coming up. I thought this was valid and appreciated the heads up.
The shirts were supposed to come in around mid-​February. The arrival date came and went by several weeks, and again we needed to send multiple emails to get an answer on when the shirts were arriving. The shirts supposedly arrived in March, but there was some snafu with USPS (probably not Second Button’s fault, but not great either) and the shirts supposedly got sent back to Hong Kong.
After another few emails, Second Button confirmed they would ship back to us, but by now it’s mid-​April and we are still following up to see where the shirts are, and again it takes about three follow ups to get any response and the shirts are still not here. If the shirts are amazing, may bump the rating up, but at this point, they need to be pretty darn spectacular. I’ve seen the same offer on other deal sites, so wanted to post a warning for anyone considering this purchase.
**Update — After many more emails and follow up, we were finally able to pick up the shirts from someone’s at a random apartment building. (!) The shirts are as fine, not amazing but fine, with the exception of both of them being about NINE INCHES TOO LONG! This looks completely bizarre, like a women’s shirt dress. (To add insult to injury, he had selected the option for short tails as these were for casual wear and not to be tucked in.) The shirts are are at least six inches longer than any of his other button downs, so long they cannot even be tucked in with all the extra fabric bunching and looking very odd.
While Second Button has a 100% satisfaction policy, we are now wondering whether it’s worth the hassle of following up to have this fixed, or if we should just cut our losses and pass on to Goodwill.