Scratch and Dent

In August, 2012, my wife and I purchased a SAMSUNG refrigerator from the above listed store. From day 1, the ice maker never worked.
The store sent their own ‘repairmen’ to my home no less than 5 times in several weeks to fix this icemaker. The conversations with the store to schedule repairs, etc., left me with an uneasy
feeling to say the least. I felt that I was dealing with a BORAT character from a third world country.
Then, the meat keeper drawer kept filling with water. After several attempts at repair, the store finally sent a ‘new’ refrigerator to my home in January 2013.
Fast forward to July 2013. Once again, the icemaker is not making ice.
I put a thermometer in the freezer to get a reading, and discovered the temperature never went low enough to make ice because of a faulty compressor.
I called the store for repair, and the salesman started screaming on the phone, saying the warranty is no longer good.
This is possibly the most disreputable store I have ever dealt with. They don’t honor their own warranties, and
their customer service is bottom of the barrel. The salesmen are lowlifes, to put it mildly.
I will contact the NYS Attorney General, Better Business Bureau, and finally take out a warrant in Small Claims Court.
CAVEAT EMPTOR — BUYER BEWARE!!!
Robert A., Staten Island NY 10 305
Store owner, keep an eye on your dishonest employees

We bought a washer dryer from the Queens store. We set them up as soon as we got home and NEITHER OF THEM WORK. Its now been 3.5 weeks of unbelievable runaround from them. Nothing is fixed. To say I regret purchasing from these unethical, unprofessional people is a massive understatement.
Spend the extra money and go to your big name stores! FORGET THESE PEOPLE.

These people opened a store around the corner from me. I bought a washer from a very friendly guy (the manager) whose name is Walter. I live about two blocks away, but still agreed to have the machine delivered for (get this) $ 100 with the explicit agreement from good ol’ Walter — that the old washer would be taken away. When the delivery people got here (two days late) they said removing the old machine was not part of the deal, but that they would be willing to make their own deal with me. We got Walter on the phone and he simply lied, and told me that he did not care what I thought about his lack of ethics in MY NEIGHBORHOOD!
Am I mad about it? Can’t you tell?!
The prices are good, but the level of honor is nonexistent.
Buyer Beware!
When you exit the building count your fingers, and tell that lying SoB Walter that I said welcome to the hood aHole!