Salvatore Ferragamo

Longtime customer of Ferragamo leather goods. I like their style better than many other well known Italian brands. I’ve owned about 18 pairs of Ferragamo shoes and 5 belts. Leather quality is great for all except for 2 loafer shoes and a belt where the leather cracked after 5 – 6 months of normal use. There is a serious design flaw on some of their Gancio shoe buckles. Any buckle that has a a small pin (in the middle) connecting the horseshoe Gancio pieces will eventually break. I’ve had to replace 8 shoe buckles.

So the runway show for autumn/​winter is very amazing. BUT what a tease!
Almost nothing from the show is actually in their NYC «flagship» store!!!
It turns out that many runway shows from top designers are in fact total teases.
So what is the point? Get the punter in, then say Oh sorry sir we did not actually make that.
Talk about false advertising?

I’m late providing this review. I was at the store in December 2014 and Nizar was AMAZING. You should only ask for Nizar. I was concerned after reading reviews about the store, but Nizar was extremely helpful and never pushy. It was my first Ferragamo purchase and he made it more special than I could have imagined. By far the best salesman I have ever interacted with. Go see Nizar.

Lovely store!
I’ve adored this brand for quite sometime. This store has a Lovely layout that compliment the designs. The staff is friendly and helpful but not pushy.

Twice I entered this store… once to buy a wallet as a gift… another to have a bag fixed that was only owned 5 months… and both times the sales associates were rude, conceded, and just snarky… they judged immediately… there is just a condescending judging tone in their voice until they know there’s a potential sale… both experiences has caused me to hate the brand… I will make sure whoever mentions the brand I will explain my experiences… to leave the store feeling like crap both times isn’t a coincidence… the second time the sales associate bluntly said the bag I was returning to be fixed was three years old and hasn’t been sold in that store in the longest and was prob bought in an outlet… as a consumer… this bag was only 5 month old to me… it was purchased in the airport locations in JFK in which a lot of $$ was spent for it… I don’t care how if it was from three years ago… I spent my $ and it was new to me… it’s not my problem the boutique hasn’t changed out there inventory… I liked the bag… but this conceded salesperson felt he had to make this known the me, and put me down… NEVER BUY FERRAGAMO!

I am dumbfounded that this store has not gotten a review greater than 3 Stars since June of last year. That represents a colossal failure on the part of their management who I am surprised are still employed. Any store that charges these prices better have customer service that’s on point. I’m talking overly gracious, helpful and apologetic people who facilitate an experience worthy of more than 5 more stars. Sadly, they do not. Happily, they have competition in the category I buy which is, of course, shoes. Management should probably take a trip to a local Nordstrom and see how they do business, paying careful attention to the staff’s demeanor and candor. The experience at this store and their ratings reflect an institutional failure in customer service which is inexcusable, especially in this economy.
Given the fact that they’re the manufacturer, I have to assume that margins are at least double what they are at Nordstrom, yet they act like they’re doing me a favor. Add the 8.875% sales tax that I don’t have to pay in the great state of NJ, and there’s not a whole lot of gray area who’s going to get my money. People, your shoes start at about $ 540. maybe the customer experience you strive to provide should reflect that. I got better service buying a pair of Converse at the mall from a high school kid who called me «dude». You should be ashamed.

Up until this point, I’ve never heard a salesperson talk about me behind my back. Just walked in, browsed around, asked a question about their sneakers. 2 seconds later and a few feet away, he scoffs to another salesperson about my sneaker question.
Really? If you’re going to make negative comments about customers and their ridiculous questions, at least wait until they are out of earshot! I know 5^th Ave is rough, probably a lot of tourists asking how to get to FAO or Central Park. But if you were paying attention, you would’ve noticed that I walked in wearing $ 1500 Ferragamo boots. Definitely walked out with nothing.
Get your stuff together guys, you can do way better.

I don’t write reviews I like to read about them. However the horrible customer service and satisfaction with on-​line purchases is the worst I ever had. My package was not delivered. I was not able to get a refund. It took me 3 weeks to get my money back.

I’ve never felt the need to write such a negative review in my life, but I wish I could give these people negative stars for the worst service ever.
I’m never buying from this store or designer again after my experience trying to order a scarf for my stepmother for christmas this year. Every single salesperson I spoke with was completely lazy and incompetent, either refusing to look for the scarf or putting me on hold for indefinite amounts of time.
To top it off, once I finally ordered the scarf, they messed up the order, didn’t even send me the tracking number, and when I called again to correct the mistake they told me they couldn’t because *I couldn’t remember the name of the associate I had called.
Everyone here is lazy and incompetent, and I’ve never had to deal with such terrible service in my life. All they did was transfer me from one person to the next, never taking any responsibility for their errors.
UNBELIEVABLE. Don’t waste your time with them.

Service here is really hit or miss! I came to get flip flops during the summer and no one wanted to help me. I came again and s sales associate Immediately took care of me.
I personally would go to saks or bloomingdales as most of the ferragamo stuff goes on sale there throughout the year

Been to this location several times and for the most part, have had positive experiences. A few sales associates I have encountered there have been really wonderful. Particularly, Michael Coffey, who helped me pick out a money clip for my boyfriend and was great in showing me some other items in which I was interested in.
That same day, however, I went down to the women’s RTW with the intention of purchasing a particular coat, but the woman there was extremely lacking. Another customer was browsing before I began and I could see the saleswoman attending to her. When the customer left and I entered, she decided to disregard me entirely. Guess the service here can be hit or miss?

This is NOT a review of the shoes, which are excellent. This is review of this store, which leaves more than a little to be desired in customer service. I had a standard return of unworn shoes purchased two days earlier. Per policy, one can return for seven days. The salesman give me a hard time about returning them, insinuating that they were worn (they were not worn at all). The matter was settled by the manager, who processed the return swiftly but with no apology for his salesman’s rude behavior. My best guess for the reason behind this incident is because I went to the store in casual clothes. If I buy Ferragamo shoes again, I will definitely go to a department store instead. I really did not appreciate this.

Very bad service in women’s department. Got some shoes last week, wore them once and they are very uncomfortable. Tried to exchange them and the manager (a blond woman) told me with a sour face that I cannot exchange them since I wore them once. For Ferragamo this is a shame. Not only that they are not staying behind their expensive products but also the manager who is completely rude and without education.

I don’t give reviews very often but want to say sth about this one… I only went there twice but each time got some «experience» — the staff were rude.
The most recent visit was last week for shoes. I was looking for my size (usually size 7) and ask one of the saleswomen (while couple of salespersons were chatting with each other and didn’t even look at the customers), she said: «we don’t have size 7 of the one you picked» I checked the sample and said: «oh, ok… this is 7.5…» I wanna say I would like to try 7.5 first in case that will fit. She didn’t even like me finish, and said with sarcasm:” that doesn’t mean we have a 7!” She doesn’t have to say that, I don’t understand her logic. Then she just returned to the chatting, and they kept talking and laughing very loudly.
I saw they did get some 5 stars, not sure if i was unlucky on this. If just bcz they always judge ppl by their dressing, I hope they can be more stupid. sorry.

I was in the market for a designer handbag and I had no idea SF had such good bags! I looked everywhere but focused on LV, Chanel, Dior, Miu Miu, Prada, etc. But I found my ideal bag at SF. Their leather quality is superb, and when I took a photo of all my bags stacked together, SF stood out so much that I had a strong urge to buy one like it in another color! They have a fabulous collection.
A woman helped me here, but her focus was more on making a sale. I went back to exchange but per their policy they don’t exchange sale items, but would make an exception. Since there was a very small difference instead of store credit she insisted that I buy something else then and there. This is in line with their store policy, but I would have hoped for more customer service since this is not a Coach or Michael Kors, its Salvatore Ferragamo, a designer boutique store. Another guy helped me and gave me store credit for the difference since it was so small. His name is Samuel Mercado, I suggest going to him. He is incredibly nice, knows a lot about the products, and was patient. I am so so happy with my purchase and plan to go back in late fall for more handbags! This store is excellent, they have a very good collection. In fact I was looking up various styles on the website, this store has almost all of them and more colors! This is by far the best looking and quality handbag I have purchased! My Proenza Schouler and Loewe pale in comparison. My only complaint is that for my first purchase they gave me a nice box, when I exchanged they didn’t give me a box for the new product. I also don’t like their dust bags, other top brands (even Rag & Bone which is lower priced) gives a thicker bigger dust bag, SF dust bag barely covers all of my bag so I wish they had given me a storage box.

I wish I could give them five stars, but I can’t.
Bought a pair of nice men’s dress shoes that ended up tearing my feet apart. They were definitely the wrong size (too small). I wanted to return them, but they wouldn’t accept it (it had been a few months, although I’d only worn them a handful of times). They offered to stretch the shoes. I left it for them to stretch it, but the stretching wasn’t enough. The shoe had opened up a bit, but you can’t do much in terms of stretching to add length.
The shoes had caused blisters and I’m still wearing a toe-​spacer to let the blister heal. I finally spoke with the manager (Tom) and he was able to take care of me. He’s actually a very nice guy and I really want to give the store 5 stars. But unfortunately he’s a rarity in the men’s department. There are only a handful of sales associates there that are very nice and decent, but many are very rude.
I’m just glad that the person running the show over there is nice, otherwise I’d never go back there again.

I do not normally give out one star reviews unless you earned it (this is my second). However Ferragamo went out of their way to get this one.
Stopped in after leaving Dolce to visit a couple of friends that work here. Went up to the men’s department with my wife and immediately felt uncomfortable as two of the women working there began to point at her and giggle to each other.
Both of us were dressed quite nicely, me wearing a nice blazer, button down, jeans and boots and the wife also appropriately attired in a dress.
Asked someone if either of my acquaintances were available and was given a snooty answer. Guess what? I don’t need anything from here. We shop on 5^th because we can, not because you have some basic human necessities essential for life. Get a clue.
Immediately turned and left, walking past the still giggling buffoons and over to Versace were we get top notch service EVERY TIME.

Wow, such attitude. I came in to exchange an iPad case I got in Europe. They didn’t want to exchange it because they didn’t have the same color in the store. Okay, that understandable but there is a way to say it. The first sales girl was nice but the pregnant Asian one wow she’s a grouch! I attempted to ask her who might exchange it for me, her response «you’re not listening!!» Whatever, not going back there. I’ll shop at he Bloomingdales ferragamo they are nicer.

I got my wallet from here.
I feel good every time I see or open my wallet.
The satisfaction is never ending.

The manager is not a nice lady. Went in to exchange a strap of a purse, yes she did do it. But no smile, talking to the salesperson as if I wasn’t there… no apologies for having an expensive bag and having problems with it… Really not a good experience!