Saint Luke’s Medical Group

This office is a mess and needs to be shut down. The checkin staff is lazy and misinformed and will quickly turn you away. Their policy regarding patient walk-​ins is different depending on who is at the front desk. If you do get to see a doctor you’ll first encounter a staff of unrefined and uncivil nurses who could care less about the career path they’ve chosen.
Don’t expect much from their doctors, as they are arrogant and dare I say stupid. Dr. Fields in particular flat out told me I smelled badly even after I informed her that I do excessively sweat.
On two separate visits everything that could go wrong did and for this reason I would discourage anyone from wasting their time booking an appointment. This place does a disservice to the community it serves and overall is an embarrassment to the healthcare profession.

Terrible terrible experience. I scheduled an appointment before work weeks with hours to spare. But they had me waiting for about an hour and a half before even getting worked up, then an additional 15 to actually see the doctor. Dr. Jenny Grener.
The follow up experience was even worse. They said they’d send the order for a test to another facility (still within their hospital affiliation mind you) and when I get there the people had no idea I even had an order for my test! They made an appointment and never sent the order… who does that?! After going back and forward on the phone they finally confirm I do in fact have an order from the test.
Now here’s the fun part 3 weeks later and NEVER got a phone call back about my results, despite the fact I’ve called multiple times. I get the same BS explanation about how their system has changed and the doctors can’t access my information from outside the office anymore, or they don’t get messages anymore to call back their patients… are you kidding me? They tell me don’t worry the doctor will call you back today when she gets in. They’ve told me this 5 times already.
I don’t know if it’s the practice as a whole that’s a big mess or if it’s my particular doctor… either way I wouldn’t chance it. If you’re looking for a new PCP keep looking because this is not the place!

It’s really becoming harder and harder to get an appointment at this place with Dr. Rodriguez-​Jaquez. Also, when I get an appointment with him, he rushes through it. I think I may look for another doctor. I came in complaining of chest pains and he was like, «oh your fine. No need for concerns.» He never followed up with me to refer me to a cardiologist like he said he would either. His bedside manor is on the decline.

I have been waiting a week for time sensitive medical results for an employer, after being told it would take two days. I keep calling back to get berated by a defensive front desk assistant, ending with ‘we’ll call you later today”. No returned call has EVER come.
This is not food hospitality. This very important material that directly affects job placement and your personal future. If the medical results get here in the next 6 hours, this review will change, but until then, look elsewhere in Sugar Hill.

I came in with the worst sore throat of my life – so instead of usually really polite and kind, I was grumpy as all hell and I could barely talk. Even though I’m sure I came across as really rude, every employee was helpful and kind in response. My doctor, who I do not remember his name because of my state, was very nice and definitely helpful.
I got in as a walk in, saw my doctor, got my Rx, and got my pills, and now I’m feeling better.
Amazing location for me, and it’s only a 4 minute walk from the 145 ABCD. Pretty convenient for Harlem folk.

I went for a quick visit because of an ear infection. Dr. Natasha Dumra was pleasant during examination. She offered to send an e-​prescription for an antibiotic. I went to my pharmacy to pick up the prescription yo no avail. Waited for 30 minutes but prescription did not arrive. I ran some errand returned again after 1 hour 30 minutes. No prescription. Waited for another 30 minutes. No prescription. I then return to the clinic to inquire. Then was told the e-​prescription submission failed. I asked why I was not informed of the failure. They said they don’t notify patient of e-​prescription failure unless patient call back. What kind of medical service is that? This type of medical office’s procedure for patient service is annoying and unacceptable. I will never go back for my medical care.