Roosevelt Hospital

Horrible service. Can’t reach Drs only calling center who can’t connect you because no one ever picks up. Was trying to get a referral from my PCP and left 5 message. Never heard back. The other day, they got confused about my insurance and told me they didn’t take it event high I have seen providers there with that insurance. Turned out they confused plans…
Was supposed to have labs done, but they didn’t have cups for urine and I had to come back another day. Simply unacceptable.

Went here 3 times because it was the hospital near my house.
IT IS A FILTHY AND DEPRESSING PLACE — and there are much better hospitals in the city — I would avoid this one if you can…
All three times the experience was deplorable.
First Time: Emergency Gall Bladder surgery — I had a tear in my bile duct and they failed to catch it, after 4 trips to the emergency room over a 2 week period — I am a thin person in shape and it was clear the ER staff didn’t know how to use the equipment to scan my gall bladder for stones — once someone competent enough to use the equipment actually took the time to use it– they said my gall bladder was full of stones and my bile duct was torn and I was prepped for emergency surgery. The nurses are the worst ever — very rude and inattentive — I would have to patrol myself with my empty bag of fluids to find a nurse to change my bag — as when the bag ran out… I was in pain… and having to find a nurse to change the fluids… and the nurses were so very rude.
2^nd Time: I took a friend to the ER who had a concussion — the nurses were extremely rude and unhelpful.
The nursing staff are sad «lifers» and some of them have been there for over 40 years just waiting to be old enough to retire and they are mean — Nurse Rachets… One of the Nurses was screaming at people, and acting mentally Ill and calling someone a Fat Pig and complaining that this person didn’t have any money — it was outrageous behavior and very unpleasant — they seem to have no quality control over the nursing staff there.
the 3^rd incident was when I got stitches after a bike accident and the doctor was nice, but the nurses were incredibly rude.
I have since gone to Lenox Hill and that experience was fine… and to Columbia Presbyterian which was the best…

My friend almost died here from misdiagnosis
She rushed to ER complaining of headaches, severe vomiting, the works.
They put her on fluids and then sent her home.
She continued vomiting and went to a different hospital which found a brain tumor that Roosevelt missed entirely.

The hospital is one of New Yorks hidden trêasures. The staff goes out òf their way to help And Make certainyou receive treatmnt for what êver brought you in .the nursing team are kniwlédgable caring And fair. I’ve ccoming to the hospital for tenyears., ive been treated with respect ôn êvery ôccsion, they ănswer
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My bring reptitive quetions in máy a rèpectul way. I only wish I could find a doctor that I could go that would help like they dò át hopital, new cafeteria great food. Perhaps the best homemade muffins anywhere… The branmuffin overstuffed with raisin s and mollasses, is by far the best in New York.

They used out of network providers even for a scheduled procedure so my insurance didn’t cover hardly anything.
Ended up costing me twice as much.
At least have doctors who are providers for the insurance network take call at your hospital.

So far this review is not for actual hospital staff, but the one star is for the sad, very sad old blonde EMT that brought myself and my coworker here. She blatantly accused me for being more intoxicated than my unresponsive co worker laying on the gurney. Why she accused me of this? Because i was unfamiliar with the ambulance seat belt protocol. Unfortunately this was my first time riding in an ambulance; therefore i was unfamiliar with seat belt protocol. Perhaps she should’ve focused most attention on my coworker than me. All i was trying to do was be responsible for getting appropriate help. If i could, id give zero stars to her along with some verbal/​physical «advice» on the corner. Miserable hag. Update. yeah. hospital is equally just as bad.

Went to the ED here yesterday, on a Sunday afternoon, after four straight days of sever fatigue, loss of appetite, chills, flank pain, body pain, and a cough. I was able to hold down fluids, but was not getting better… By better j mean getting out of bed and being able to do normal things like shower and brush my teeth.
The speediness of the interaction might be the only positive, and even then they just tried to rush me out.
They asked me maybe 5 questions before the MD came in. She looked at my throat, listened to my lungs, diagnosed me with a ‘viral respiratory infection’, handed me a script for narcotics and suggested I see my primary for a ‘cough’. I wasn’t there for a cough, I was there because I hadn’t eaten in 3 days and wasn’t getting any better. No urine specimen for the flank pain, no worry about dehydration, nothing… Just Narcs and insult.
After spending years of my life as an ER nurse, I can say it’s medical care like this that causes addiction and builds mistrust. I didn’t want narcotics, I just wanted someone to look into why I wasn’t getting better… Especially before getting on a plane Monday morning for work and possibly infecting other people.
I won’t name any names with the MD, and I won’t deny she had a mustache.

Mom was booked a 7am appt for an endoscopy. We arrived at 630 to get paperwork done and she was called in at 715. At 915, I checked to see what’s going on and was told by the front desk that the doctor just arrived. No confirmation on whether we will be the first to be see for a 1 hr procedure with 1 hr recooperation… Looks like you need to make at least 6 hours open if you’re going to come here for a 1 hr procedure with 1 hr supervised recoop.

The doctors, pediatricians, and nurses are all very good. We delivered twice here through C section. However the house keeping and private unit staff are horrible in service, especially for the $ 900 per night stay in the patient care unit. They completely forgot our breakfast order one day and considering that food is literally the only thing the private unit staff is responsible for, that is unacceptable. The housekeeping also never changed the pee bucket in the shower for 4 nights…

Made an ER visit last night due to serious pain, a cough, and the fact that i had passed out and been vomiting all day.
Once the ER staff found out i was 2 months pregnant, they gave me an iv after taking blood even though i said no multiple times and i had to have my boyfriend flag down 4 different nurses and doctors to have someone take it out because it was inserted wrong.
I recieved no treatment other than an iv of fluids which i did not want and two ultrasounds that i did not need.
Ended up going back home in worse shape than before, thanks to the missing blood and bruised up veins.
Go anywhere but here.

I had a wonderful experience delivering my son here with respect to my doctors and the nursing staff. However, I delivered my son over a year ago, and I am still in dispute over the bill. I am being charged for a room that I never stayed in, and each time I speak to a representative of the Billing Department I am given a different, false explanation for the charge. They submitted false information to my insurance company, therefore I am filing a claim with the NY Attorney General’s office for insurance fraud. Fortunately my doctor’s practice is leaving the hospital — it is just not worth dealing with their billing department.

It’s apparent the «night shift» staff are a bunch of sleepy grumps up on the maternity floor. My sister gave birth and, as any family would be, we were all so excited to meet our newest addition… what a downer the staff turned it into! My other sister was literally yelled at from the nurse’s station that it was 2 visitors only so she had to stay behind while my dad and I went in. We were being watched the whole time and felt very awkward. The waiting room was on the 14^th floor and we had been waiting up there pretty much the whole time the baby was being delivered but since there was an EMPTY triage room right outside of my sister’s room we sat in there as, two by two, we were going in to see the baby (we also were going to be leaving shortly after). The nurse at the desk in the triage room interrupted our family’s (there was only 4 of us) excited chatter about the baby tell us that, unless we were being triaged, the waiting room was on the 14^th floor. I understand places have rules and that’s fine but there’s a way to speak to people. With the exception of the nurse who swaddled my neice and was in the room with my sister, these staff members were rude and made it awkward to celebrate such a joyous moment. Even as we were leaving the maternity floor, the nurses were just staring us down. Very strange, very rude & unacceptable.
I’m giving the hospital 3 stars because the daytime staff and my sister’s doctor were awesome and shared in the excitement of the new life we were getting ready to welcome to the world. Nighttime staff should learn from them!

Horrible experience giving birth here.
Arrived in labor after speaking to my OB who said I should come in ASAP for a csection. Was kept in Triage from 2am to 8am, in full labor mode, with minimal care/​monitoring and zero access to pain medications despite continuously asking for them. I kept being lied to regarding the whereabouts of the OB surgeon. I was even told he was changing clothes when he wasn’t even there. He came in past 7am and said he had just arrived and disappeared again. He didn’t even talk to me until we were inside the OR!!!
Husband wasn’t allowed to cut the cord or get close to the baby after he was born. They took a good 10 min to even let us see him. I was freaking out because I thought something was wrong as they explicitly told my husband to stay away (this is the opposite of my experience with my first birth). Was not given a chance to have skin to skin or breastfeed until about two hours later.
Everything we asked for was dismissed. I wasn’t allowed to change into my sleeping gown after being back in my room. Wasn’t allowed to shower the day after. We asked to be present for the baby’s first bath and they came back with the clean baby and said sorry we forgot. Lactation consultants completely inexperienced. 90% of the doctors I encountered seemed to be very inexperienced residents, I did not feel like I was in good hands at any point during my three day stay. I even suspect that a resident performed my csection, because I have a hard time imagining an experienced surgeon would cut such a long and wiggly line.
I definitively recommend looking for an different hospital if you are coming for a birth. I came because I had been highly recommended to my OB, but he only attends births once a week so the likelihood of him attending my birth was minimal. Unfortunately I found this out a little too late to switch providers.

0 Stars! By far the worst hospital I have ever been in. They admitted me for shortness of breath, and put me in a room. I have currently been here for an hour and a half. A male RN entered and proceeded to tell me that I sounded fine, explained that this was an Emergency Medical Center, and questioned why I was there. Meanwhile, I had shortness of breath and was trying to sit still to control my breath. The doctor came in and he had to look up a medication I was on. Then, my RN disappeared and never came back. I saw the doctor before him. I now have a new nurse and she is amazing (5 stars for her only). I found out the RN’s shift had ended. My doctor sent someone in and she gave me an Ibprophen to help with my splitting migraine.

My wife gave birth here. It was an Infuriating experience. You know you are getting taken advantage of and getting ripped off but there’s not much you can do. It’s a hospital so obviously you are there for a reason. You have no idea what anything costs or what you will be charged for. No one is accountable. On top of all of this it was a poor experience. You’re waken up every couple of hours and cannot get any sleep. How are you supposed to recover if the staff is bothering you every two hours? Do we really need to talk to some resident doing rounds at 5am? Go away! Bring your own formula, food, and medicine (there’s a Duane Reade across the street). The most awful experience of my life.

This hospital is by far the worst. I had my first baby delivered in this hospital… it was a pretty bad experience. The night shift nurse does not respond to your calls. My wife stayed overnight and had to literally walk down the hallway and call the nurse for assistant. It was my first baby, so the excitement kind of overshadowed the poor service. I just wanted to get back home with my baby.
Unfortunately, i had to go back to the same hospital for my 2^nd baby. This is because my wife insisted on going back to the same hospital because she nor I got any chance looking into another hospital.
Same as usual… she had to walk out to the call the nurse down the hallway. no nurse responded to her call. The delayed on her painkillers. etc etc.
It does not end here… mind you. i am from Tibet, therefore, not alot of us share the same last name and in our culture, we dont switch /​change the wifes last name to her husbands.
The hospital denied to put my name as a father of my 2^nd baby because my wifes last name didnt change. We had no issues with our first baby.
Now, we have to fill out a form, pay extra money, go to the hospital, and submit some paperworks.
This is absolutely unacceptable. How come i didnt had any issues with my first baby and now with my second one, its an issue.
I will do all i can to spread the message out to my loved ones, friends and family and warn them about Roosevelt Hospital and its unacceptable service.
Thank you,
Tashi

I gave birth to my twins at SLR in December 2014. The staff in L&D were wonderful and very attentive. My twins were delivered by Dr. Barack Rosen (because my high risk ob, Dr. Brustman, was unavailable). I love, love, love Dr. Brustman, she’s the best. Even though she couldn’t be present, she left me in good hands with Dr. Rosen. Again, I can not recommend Dr. Brustman and the staff at Perinatal Associates enough… all of them… Shirley and Margaret are wonderful… along with the other drs and staff. The nurses in the maternity ward was also very helpful (there was one who pushed the breastfeeding a bit more than I was comfortable with) but really all in all it was a good experience. SLR will always hold a special place in my heart because my babies came into the world there.

Just delivered a baby girl 3 days ago in St Lucks Rosevelt hospital. Dr Henry, Nurses Sheila, Anyana, Linen and another nurse (sorry if i misspelled names, or i dont remember the last nurse name) were exceptional. Very nice, helpful and kind. I know many people write bad revius, lets be honest when you are going in labour you are very sensitive and easy iritable, but my sense of observation helped me notice that they are trying to help/​accomodate everyone’s needs as best as they can. Delivering a baby its very tough, but i want to give a special thanks to the personal on 11^th and 12^th floor. God bless you for the job that you do and thank you for bringing my baby healthy and that you helped me with advice and kindness! Thank you!

I’ve been going here to see a gynecologist for 5 years. They frequently don’t answer the phone, especially during 12 and 1pm. They usually can’t see me in less than a month, and today they informed me they’ve lost all my medical records because they updated their computer system. I’m looking for somewhere new to go.

Do NOT go here! I had surgery here only because this was the hospital my GYN forced me to. Before surgery I caught them on several clerical errors which in healthcare can have huge consequences. Granted, my surgery went fine but only because of my doctor. The facility was awful. It was dirty with paint pealing off the walls and the staff had no empathy. They literally expected me to walk outside and hail a cab myself after having invasive internal surgery.
Whats even worse is the awful experience never ends. My GYN moved to this hospital and my surgical bills and even my routine GYN visit bills never ended and were constantly wrong. They wouldn’t update insurance and were always trying to charge me for things my insurance clearly covers. My last visit was 6 months ago and they still can not adjust the bill correctly and keep charging me for things that my insurance has personally discussed with them and clearly sent them a check for.
However, I am not so sure the billing is just incompetence or if its criminal. This hospital was recently convicted in 2013 for Fraudulent Billing Practices as they were double billing Medicare and Medicaid. They then settled with the Government in the amount of $ 2.535 million. Essentially, they knowingly stole millions of dollars from the government and therefore taxpayers.
Here is the article if you want to fact check:
Seriously, do no go here. If your surgeon says this is their preferred hospital, demand another one. The run down facilities, lack of care by staff, and practically criminal and incompetant billing department is not worth it.

First time in my life I went to the ER at St Luke’s Roosevelt and the service was awful!
I had cut my Palm of my right hand very deep while cooking and the bleeding would not stop. After keeping it under water, icing etc nothing worked so I went to the ER.
Checkin took 10 mins after which I was sent to the Red waiting area. I waiting for almost 40 mins and when I went up to the nurses who were chatting along at the station I was told someone would be with me shortly. I went back to the waiting area and continued putting pressure on my Palm to stop the bleeding.
5 mins later a supervisory nurse Chorus comes and takes me to a room. Inspects my hand and says will be back with an injection to numb my hand and disappears. I continue wait for another 20 mins when a staff member notices me asks for my doctor names and disappears. I meantime give
I was leaving I was yelled at bt another male nurse that I should not hunt my doctor down. When I told him politely that I was leaving and going to find other help. He yells at me yes get out! We don’t need people who are rude like you!!!
I eventually went to a friend who is a doctor to help me put pressure and stop the bleeding.
What has happened to doctors!!!

I was surprised to see so many reviews of this hospital, since I had never thought to look to Unilocal to judge a hospital, but why not?
I gave birth at this hospital a few years ago. Everything was pretty awful.
From being told to go home on the subway and drink some wine when I showed up at midnight on my due date with regular, frequent contractions (I opted instead for walking a loop around the hospital building located in charming Hells Kitchen until, half way around, I was doubled over in pain and could only occasionally manage a step or two)…
…to having the awful anesthesiologist lose my paperwork and shove consent forms at me during delivery…
…to the barrel — of — laughs experience of being in excruciating pain (epidural didn’t work), shaking uncontrollably (reaction to failed epidural), and buck naked (because of another reaction to the epidural) while an entire troupe of medical students was paraded into my room to gasp (yes! THEY gasped!) and gawk at the miserable, itching, shaking, naked pregnant lady…
I have to say this was one of the top few contenders for the worst experience of my life.
The surly nurses, dismissive doctors and incompetent anesthesiologists were just the icing on the cake.
If you are looking for outrageous stories for later cocktail parties, this is the place for you. However, if you are looking for someplace more responsible and comfortable to have a baby than the back seat of a taxi cab, then pass this place by. You’re better off staying in the cab.

We had two very different experiences here.
Labor and Delivery
You will have to wait in the triage waiting room for a while. Not comfortable while you’re having contractions. Most procedures will be done by residents. I was high risk and the doctors were not communicative about what was going on with me. Very negative experience. Nurses were generally nice. Make sure to advocate for yourself if you have a concern. The nurse won’t necessarily get the doctor, and my doctor definitely did not come to me.
NICU
The NICU saved my son’s life. We spent three months here and I could not have asked for a more experienced and communicative team. Daily updates, patient explanations of what was going on, very experienced doctors and nurses. We got to know everybody here very well. They’ll call a specialist in right away if needed. It is a conservative NICU, so your baby may be discharged later than he would be by other hospitals, but I’m glad they are cautious. Our son is now home and healthy.

They take their time I’ve recommended my doctors here to all my friends .Dr.Andrew Alixis and Dr Akimboye great

If you want to DIE, then head to Roosevelt Hospital. As an RN, I witnessed 2 family members have surgery here. Both surgery ended in Near death do to malpractice. NEVER again will anyone I know will step foot in this hospital.
The PACU and inpatient nurses are clueless. The Doctors (not all) are confused. Everyone is RUTHLESS to each other. The structure of the hospital is falling apart. Every bathroom has a leak. God forbid you have a neighbor in ur room. You will be cast out by someone that is ratchet.
Save yourself. Don’t go here!

Horrible. Family member had a colonoscopy set up. She was instructed not to eat and only drink fluid for two days. On the day of the procedure they delayed her in the waiting room for 4 hours. After they were done their printer broke so they couldn’t discharge her and made her wait another hour.
She was so hungry and weak she could barely walk home. Screw this uncaring hospital.