Riverside Car & Limo

I used Riverside Car & Limo service this past weekend and my driver Benjamin went out of his way to make sure I made it to my dinner reservation on Valentines, I was already late as it is. It seemed he knew all the best routes to make it to Downtown Manahattan from Washington Heights, he even beat the GPS by using some of his own tricks. And best part is he even let me listen to my own music. Real good guy & great driver. Thanks Benjamin, you saved the day! :)

On December 31, 2015 at around 9 PM, I was taking a cab from this company. When we were about a block away from my house, the driver almost hit another car, and he hit the breaks hard. I did not know who was at fault because I was texting someone that I was already on the cab, and that I was good (or at least I thought I was). Okay, so then this driver was on the phone, with his ear piece, talking a bunch of non sense, and very into the conversation. I was almost at my destination, when this man hit a nice car from behind! Yes, we got into an accident.
I was hit very hard and had a busted lip… (great way to end the year and start the new one –_​-​). Then, I see that three men get out of the other car and the cab driver gets out to tell them that nothing happened. NOT ONCE DID THE DRIVER CHECK IF I WAS OKAY OR ASKED ME IF I WAS OKAY. This accident happened in the Bronx. I live in Manhattan and I do not know the Bronx like that; I did not know where I was. I was in shock… the driver didn’t even attempt to get me another cab!
He was very irresponsible.

I want to love my local car service, but my experiences with Riverside have been mostly negative. First, they don’t often accept credit cards. That’s trouble on an airport run when you don’t have $ 60 in cash. Second, they blast radio communications in the car – feels like you’re in an air traffic control tower with constant cross-​squawk. That’s stressful and seems unnecessary. Finally, most of the drivers I’ve had speak zero English. While I’m ashamed that my Spanish is not functional, I do expect my driver to know the difference between Terminal A and Terminal D at the airport in English.

They are fast. Honest with the cab’s time of arrival. I know that not everyone would be able to speak perfect English but at least they should know the street names.

I took a cab from this company and lost a bag of important information and papers and the dispatcher could not get in touch with the driver. They over charge there customers and its not a very pleasant drive.

They are reliable, but sometimes overcharge you, like last wk when I wanted a ride from yankee stadium to 191^st and st nick ave. he charged 40 $. That’s more than getting a ride to 42^nd st. A short ride like that should be in the 12 $ to 18 $ range

My coworker and I were transported by a driver from Riverside Radio Dispatch on the evening of Monday, October 28, 2013. Our hotel, NYLO, arranged the transportation from NYLO in New York, NY to Courtyard Marriott in Mahwah, NJ.
The driver could barely speak any English; he did not know how to work the onboard GPS unit in the Toyota Highland Hybrid vehicle, and actually asked us to provide him directions. To add insult to injury, he did not know his alphabet when we were providing him the address. In fact, he would hover his finger over the letters and pause until we told him that his finger was on the correct letter. The distance was approximately 40 miles and we were from out of town; the burden is the on the driver to transport us from Point A to Point B safely and efficiently (that’s why we pay a large service fee). This driver was terrible. He would randomly stop in the middle of the lane and just «freeze» without putting his hazards on. He did not obey traffic signs (STOP) unless we directed him to do so; he was constantly cutting into other drivers’ lanes and getting honked at by Tractor Trailer drivers. To make matters worse, this driver got lost multiple times because he couldn’t follow the directions on his GPS. He did not know how to zoom in the GPS screen to actually show the streets on the map and he could not follow the cues. Frustration is an understatement; pure fear about puts our emotions at the correct description and to say that we were excited to finally arrive (approx. 2 hours later) is putting it lightly. To top it off, this driver, who we could not understand or communicate with, tried to charge us $ 60 more than the price that was negotiated by our Concierge.
I cannot read the driver’s name, as his signature from our receipt is illegible. However, I think based on the above description you can determine who it is and who needs to be disciplined or discharged.