Ricky’s NYC

Staff is terrible … not helpful i felt like i owed them something for them to come out and help me, they sell some good staff here but clip in hair extensions were not that great…

Found the beard lotions and shampoos I was hunting down, but it was one small shelve. I wish they had a bigger grooming section.

Bad customer service. They don’t tell you that an item is non refundable when you purchase. I would buy from sephora.

Huge, lots of items to chose from, and my visit came with a free comb (thanks to Unilocal

deshaun was rude. He literally said he couldn’t be stressed out to answer my questions. The other male on the sales floor was super friendly.

I always go to Ricky’s to check out their denman brushes. This weekend I went just to check out their makeup products. The store is so well organized and the staff actually care about customer service and not just sales. A sales associate named Amy was SO nice to me, she went out of her way to call another Ricky’s location nearby to see if they had a product I wanted and called me back. She really helped me shop too. I like this Ricky’s location the best! It has a good nail polish selection too. They carry CND at this one!

From average errand to absolute nightmare, I’ve got to say that this Ricky’s is the worst in the city.
I walked in to the newly renovated and reorganized store, where I was promptly ignored and left to my own devices to find my products. At the 14^th street Ricky’s, I have never been greeted or asked if I needed assistance. Each time I sought out the help of an associate, I was made to feel as though I was a burden. This was a detail I always accepted and ignored for the sake of convenience. I like to be out of there as quickly as possible.
Upon my arrival to the cashier, I was informed that the entire system has been updated and buggy. Not the fault of the cashier, but he did run my card numerous times for my purchase. So much so, that it reached the point of «declined». The system didn’t process the transaction and now I am left with a defunct card. I had the proof of the transaction in my account, which I showed several times but they would not let me take my products. They made me wait for what seemed like forever while they reset their computer and tried all kinds of troubleshooting. Not once did I hear a «sorry» or have any reassurance that they valued me as a customer. Again, the whole exchange made ME feel like the inconvenience.
Despite being charged, they did not let me take my purchase nor did I receive any consolation. Now I have to deal with making sure my card gets refunded and there’s the possibility of disputing any charges they ran under my account. Absolutely HORRENDOUS and Ricky’s as a whole should be ashamed.

I came in today with bleaching hair advice. I had just bleached my hair into a comfortable orange and was planning on rebleaching and then toning it to look less orange. I had no idea what I was doing so I asked a worker there with dark hair to see if they had any insight. Not only was the lady good with answering my question, she also recommended colors to dye my hair and how it would look vs toning. She was patient and answered my questions. Helpful people are what stores like this needs to survive. I’ll be trying the blue violet toned dye that was recommended and see if her advice was true to word.
This store looks a little less organized than the other stores however, I feel bombarded with many products when I walk in and there are no labels for different sections so if you don’t ask an associate, you’d be walking all around the store to find one thing.

It’s pricey & this location is smaller than some of the others but if you’re looking for something atypical and hard to find in beauty care, chances are you’ll find it here. Green lipstick? Blue lipstick? Not a problem. Hair care products that you can’t find elsewhere? It’s probably here. Went through hassle to get my free comb/​brush via a Unilocal check-​in but overall, it was okay.

Two days ago, I went to this Ricky’s location to see if they had one of Coloured Raine’s liquid matte lipsticks. Ricky’s is the only retailer of this particular brand.
My shopping experience was pleasant. Chatting with the staff about indie brands, while they checked the stock they had behind the counter. This part is important. They opened packaging, I assumed to check the product, before selling it to me. Because I saw someone do this, and we were having a friendly conversation, I did not check the lipstick personally before paying and leaving.
When I got home and opened the box later that night, I slid out the tube and it was scratched/​handled on the outside and the inside was messy and gummy, with product all over the wand, threading and cap on the tube. They sold me used product.
I stopped by after work to return the lipstick, and instead of apologizing for a mistake, they tried to refuse the return because they «don’t take returns on used product.» I kept re-​stating the problem while a line of customers was growing behind me, and finally a manager came over and said they absolutely didn’t sell me a tester or used product, but he was going to issue my refund this time.
Everything about this experience was unpleasant, from the health hazard of being sold used cosmetics, to the wasted time, to being gaslit by staff rather than anyone admitting a mistake.
My takeaways:
— Don’t buy from Ricky’s if you have any other option.
— If you do buy, check EVERYTHING before you pay. Even if you see a staff member checking the product.
— Pay with a credit card. If you are sold defective or damaged items, and the management tries to tell you you’re an idiot and/​or liar, or deny the return, your CC company will help you do a chargeback.

Tried returning a nail polish that I used once. The manager was a wall in terms of the policy.
I’ve been going to Ricky’s since high school – I’ve returned no more than two items to them over these last 10 years. I understand people abuse return policies, but come up with a way to stop those people and not people who actually want to remain customers. I will go somewhere that I know I can return an item if I am genuinely unhappy with it.
I think it is finally clear that they cannot keep up with the internet or just keep up period.
I will never make a purchase from another Ricky’s again.

I just had an amazing customer service experience with Cassandra. This is my first ever Unilocal review but just had to because this young lady went well above the call of duty. There was a computer error with my bank statement stating the a return had been a sale. When I called the store, Cassandra very sweetly and expertly found my receipt and took it upon herself to call corporate to get the issue. So many other employees would probably have felt that this wasn’t their problem or palmed me off, but not Cassandra! She took down my name and number and after following up with the head office let me know that they had resolved the issue. Living in nyc has me me a little jaded, but this wonderful person has restored my faith in humanity. Go see Cassandra for a wonderful shopping experience!

Here’s a big «screw you» to the SIX people working this past Thursday, Feb 26, 15 around 4:20pm.
I entered looking for a particular item that I have bought at other Ricky’s locations. I walked in, walked up to the counter and saw the new Essie nail colors for Spring. I generally buy 3 – 4 colors each spring and thought I’d get the item I came in for and grab them on my way out, as they were near the register. I waited for one of the 3 girls to ask me if I needed help. I had to say, «excuse me» to people 2 feet from me. Pretty lame. But I asked where I could find the product I came in for. The girl said, «In the back by the travel section.» I told her I had no idea where that was, as I had never been to that Ricky’s. She pointed and the 3 of them went back to chatting. I waled to the back of the store, looked around for a while and couldn’t find my product or the travel section. Three people working in the back just ignored me. I asked them where to find my item and they all stared at me. Literally, the three of them stared.
So, I walked back to the front and told the girls (still chatting) that I couldn’t find my item or even the travel section. No response.
So I left without my item or the 3 bottles of Essie. This place lost a $ 70 sale from me. I won’t return.

I just had a terrible experience in this store. The customer service is atrocious. There was no one at the cash register when I needed to pay. Three coworkers were just hanging out and chatting. When I asked if I could pay, I was told to wait. They were not helping other customers! Then I attempted to pay. She swiped my card and then didn’t say anything. After a few minutes, I figured I was done and I started to walk away. Then she yelled at me that I needed to wait to sign. I told her I was in a hurry and had to go back to work. She told me she «couldn’t rush the system.» At that point I got very frustrated.
Another coworker came by and I told her what a terrible experience I had just had. I ended up returning the product and leaving because they couldn’t swipe my card. When I complained, she just got very defensive. No apologies or anything. I will not be returning to that store. Frankly, that salesperson shouldn’t work there if they don’t want to keep losing customers.

Love, love, love this place!
Great selection, lots of options and all sizes available.
Prices reasonable and the staff are phenominal! So helpful!
Definitely check them out for all of your Halloween needs.
Definitely a fan.

The staff here are SO friendly– I have gone stopped in twice now and couldn’t have left happier. The first time I was shopping I was needing help on finding a toner to put in my hair, I think I had to ask for help (not because they were standoffish or rude, just were letting me look) and was given suggestions and told exactly what I needed– Was VERY HAPPY with the product and results. Yesterday I stopped in again to rebuy the toner and supplies and also stock up on some new shampoo– again I was looking for something to help keep the brassiness out of my hair, I asked for help and 2 different associates gave me their opinions and suggestions. Very happy will reccomend

1. Don’t expect to be greeted upon arrival.
2. Go into this store knowing exactly what you want.
Don’t have any questions because they will not be addressed by anyone.
Don’t even ask if they can give you a recommendation or tell you if «product x» is better than «product y» because you’ll get an «I mean honestly man, I don’t know»
3. Go directly to the item you want, grab it and head to the check out.
Don’t you dare ask where something is, or if they have more of an item that ran out on the shelves.
4. Don’t get upset when not one single sales assistant asks you if you need help, but instead they’re all congregating in the front of the store gossiping and laughing.
5. Don’t feel bad when the person ringing up your order never addresses you, makes eye contact or thanks you for your purchase. Just leave and don’t come back unless you absolutely have to.
Decent selection on supplies. More expensive than other beauty supply stores.

Ive always had a good experience at this location. I have very curly hair and I’m not always sure which products to buy, Mike is the man to go to about about any hair product question. He always gets me to try new things and I always end up loving all of his suggestions. Thanks to Mike my curls have come back to life. I will continue to go to this location.

Make sure you know exactly what you want and exactly where it’s located in here. The staff doesn’t take questions well… because the staff don’t give a $*^$ about you! Not returning.

So I keep making hair blunders. I don’t know what my problem is, call it boredom.
Who has two thumbs and thought she could cut her own bangs? This girl.
I stopped by this Ricky’s location to browse their Halloween stuff. This was the day after my bright idea. I saw that there was a salon in the back and asked the guy at the front computer how much it would be to tidy up what I did. $ 20 was right in my budget, and as it seemed empty, I asked if I could be seen right away. Lucky for me, they had a stylist free. I have no idea what the appointment or customer flow is like on other days.
Before my request was set in stone, I asked if I could put the tip on my card. This is where the minus 1 star comes in– for a last minute appointment and great service, I’d usually give a 5. I explained to the guy at the front desk that I didn’t have any cash on hand. His reply was, «We prefer it in cash.» Well then I figured, that’s that, and I thanked him for his time. All of a sudden he can put the tip on my card. And when I did check out– I saw that there was a designated tip button in their register system.
Other than that, my experience was just fine. I’m not sure who helped me, but he knew what he was doing. He made it look as nice as he could and even layered the hair around my face to go better with the bangs. He also stood up for me when my sister began to tease me about my new «look».
I would definitely recommend making a visit here as the stylist who worked on me seemed to really care about his clients.