Restoration Hardware

RH showroom is beautiful but that’s where the ‘nice’ rating stops. The customer service phone support is useless– I was on hold for 30 minutes with zero solution. For more than 10 years, I have purchased linen curtains that are meant to literally last a lifetime. Restoration Hardware policy implies that they are only meant to last a few years. I always purchase no less than 5 panels of the Belgian linen panels and the sheer linen did not wear equally. The quality is questionable, the customer service lacking. Perhaps Restoration Hardware should label their products ‘disposable”? «Me thinks NOT»! Do not buy from Restoration Hardware… they will rip you off.

Luxury home furnishings at its best. The Gallery displays the RH Modern collection on the first floor. The staff is friendly and knowledgable on the product. Great Quality Products.

Bought Bathroom fixtures. The customer service agent on line was very helpful.
HOWEVER. 3 weeks after installation the nickel tub faucet stained. I called RH and they told me perhaps I had used something to make that happen. I took pictures. RH still wouldn’t help me and told me to call their manufacturer «Waterworks» in Brooklyn. I spoke a few times with them, sent them the pix and they told me they couldn’t tell from the pictures what the problem was. Never did anyone say they would replace them. Waterworks told me to check with RH if they have a «finish insurance». Of course they don’t. So now, after 3 weeks’ worth of use and forever as we use our bathroom, the faucet will be stained. BTW — so is the soap holder they sold me. From soap! Duh, it’s a soap holder. No buffing takes any of it out.
Shoddy material and even shoddier customer service.
Beware. I am extremely disappointed especially since their products are quite pricey. What are they selling? I feel taken advantage of.

Was nervous about having ordered here after I read the Unilocal reviews. Even more nervous after getting emails on two different occasions saying that my shipment was delayed. Prepared to fight a long battle, I called customer service and talked to a very helpful representative that said he would waive my shipping fees ($ 200+) if the shipment arrived late. It ended up arriving on time, almost to my disappointment. Lovely chair, reasonable wait when compared to other stores like West Elm, Pottery Barn etc. Everyone likes the piece. Glad I shopped here.

Had a wonderful customer service experience this weekend which is rare to come by these days. I highly recommend working with Jillian if you have any questions related to design or furniture selection, or just want someone savvy and talented with good taste to help you make a final decision. We had an issue with the RH couch we had recently ordered and delivered (it didn’t look exactly as we had expected) and she helped us rectify it immediately and we ended up with a couch we are much happier with. She could not have been more pleasant or helpful to work with. She helped us with our living room measurements and fabric selection to best suit our décor, family and lifestyle. We already knew what we wanted to some degree but she helped us narrow it down and edit. Really pleasant and so efficient. Thanks again Jillian!

After reading the reviews, I was nervous to place a order with R H, last weekend my husband and I went to the location in East Hampton, we dealt with Peter who was so patient with us and soo very helpful. We placed the order for a dining room set, it was delivered within a few days, and the delivery service was excellent. We could not be any happier with our purchase and R H. Thank you.

I’m on the phone waiting to speak to a manager 65 minutes after my first call, just to order 1 item.
This 1 star rating is for both the 800# and the Broadway store. Each telling me I need to use my credit only at the other. This store confirmed I can’t, checked with the stock «lead», and bounced me back to never ending hold to speak to cust srvc. Five calls later between the two and they were 100% wrong.
This goes on, but leave it at this: they are unorganized, sloppy, and come reps are clueless.

I would live here if I could! #LIFEGOALS everytime I come. I always pick up a catalog and run around all their levels fantasizing about what my dream loft would look like. I’m sure every A list celeb in NYC or their decorator has stepped foot in here and bought something. I sit on every bed and every couch! I really did feel bad for the lady who kept following me around refluffing everything I sat on and flattened out. Sorry! Haha. If you are looking to decorate or furnish and don’t mind spending a PRETTY penny, Restoration Hardware is where to go. Even their bathrooms are spectacular! I literally could spend the whole day in this place, God forbid they had a café too (like IKEA) it’s a WRAP! You wouldn’t be able to get me out lol! I love this location because of how many floors it has. The other location I like is the one in the Palisades Mall. Go for it, check out what your apartment COULD look like :)

Great furniture, helpful staff, but nothing in stock. I guess this is the future of brick & mortar vs online stores.
Never pay full price for anything here. Something is always 20% off or more.
I’ve started keeping track of the different names they come up with for their rotating category of 20% off sale events.
RH actually has «un-​sale» events. It seems like the discounted prices are the regular prices and they revert to higher prices on certain categories for short periods of time.

I have purchased about 10 pieces from restoration hardware for my home over the years from stores in Texas and Florida. When I moved to New York, I went to the Flatiron location and had a horrible experience.
I was in the store shopping for over an hour and no sales associate ever approached me or even asked if I needed help. When it came time to order a piece of furniture, I had to ask 6 different associates for help. All of them told me they were busy and didn’t offer to help find someone that wasn’t busy. After I finally found an associate the woman was distracted because another individual walked up and she tried to help us both at once. As a result, my order was placed wrong. Thankfully I caught the error (considering it was a custom piece) and got it reordered.
When my furniture arrived 6 months later, the piece of furniture was stained, had glue on it, and was damaged. I went back into the store to address the issue, and once again found myself waiting over an hour for help. Upon which I was told multiple different things by different associates. One even accused me of lying until I showed her supervisor images of the damaged furniture. I ended up leaving the store and spoke to someone on the phone who told me a completely different thing in regards to getting my piece of furniture fixed.
Thankfully, the issue had been remedied. However, I will never shop in this location again. The service is horrible and they are understaffed.

When did RH get so pretentious? I used to love shopping here. They always had quirky fun gifts.

Love their products but delivery is one nightmare. It was confirmed that I would be contacted «on or before Sept 1^st» for delivery. No call. I have called two times with lots of nice words but no action. They can’t seem to find the dining room table, so the entire order is being held up despite the fact that the store in Manhattan said they processed a split delivery. Their customer service reps are wonderful, just ineffective. Now I’m talking with a supervisor who just might get something done to find out what is going on. Really… I have better things to do than to spend hours on the phone trying to track deliveries after their promised dates. Evidently a big problem at RH.
For reference, we are furnishing a new apartment with new RH goods. We were promised we would have them by a certain date, but RH could not deliver. Maybe 30 days late! Inexcusable.

RH is one of the best places to buy high quality furniture. I mean, solid wood imported from a old farmhouse in Russia, that you can’t find anywhere else these day (Most things are made from engineered wood these days). Selection wise, it’s evolving — I hear they will introduce a more modern city line soon. The large, traditional pieces they currently have are beautiful.
Price wise, if you wait for the sales — there’s always sales — you can get 20% off (sometimes more).
Service wise, they are THE BEST. Call up customer service with ANY issue whatsoever and they will resolve it to your satisfaction. This alone is worth buying from RH. Service in the retail store is spotty but why is that a surprise? With the website and catalog there is no need to go to the store.
I think RH beats a lot of the competition in the city — RAB, DWR, ABC, etc. I had a horrible delivery experience with RAB (they scratched my floors and told me they didn’t do it/​my house was old). RH delivery on the other hand has also been excellent.

I really do love their products and when we decided to do some re decorations I had no doubts. So I check the catalog online made a list of a couple of things I wanted to check in person and called this store.
‘Of course we have it and we can also help you fill the order’.
Wonderful, drag my husband to the store, enter and try to hunt down a sale rep.
Good luck, after getting my pregnant ass around for 15 minutes and being ignored, fur coat ladies being served before me, I almost lost my nerve. When finally we were able to corner a sale rep she looked at me like I was crazy
’Of course we don’t have this piece we can not have everything!‘
I explained I called just the day before
’Nobody from this store could have told you that!‘
Great now I am also a liar! Way to go, offend possible customers is the new way to go.
At the end we were offered to see a color sample (but it’s not the exact color we were informed after another 30 minuets of wait).
We went back home and in 5 minutes we ordered everything online… But I will NEVER EVER go back to this store location!!!

Beautiful 3-​story showroom filled with imitation antique housewares and phony barn-​finds. Some items are high quality reproductions, but most are not — check the materials and construction carefully. RH now seems to specialize in stylishly distressing furniture, just as Abercrombie does with jeans.
Not everything in the catalog is on display here, so call ahead if you are looking to see something specific in person.

«A long search for excellent quality bedding» and you end up extremely unhappy with your purchase? Give me a friggin break. I hate to see what you do with a restaurant research and the food you end up eating.
Yes, restoration hardware has changed, for the better I think. I love the selection, the room set ups and even the twit twigs and the one gay guy huddling /​hiding from customers with questions (like me). I am fine shopping around here and like the flatiron store but let’s face it, I’m coming here for the merchandise and the service by twiggy twitties is secondary and isn’t expected to be good… Treat yourself to some shopping then cross the street and head to Eataly.

Of all the home stores around the city this one is the most tailored, well put together, glamorous, gorgeous store. Walking through I’m just in awe of each and every piece. Between the beautifully tufted sofas and the overscaled armories and beds, dazzling light fixtures, sparkly mirrors and the raw wood dining tables. It’s heavy, but it’s so warm.
Oh the store is three levels! One of the sales gals told me they expanded the store a few months back, which was brilliant. I popped in today specifically for a gift. What I was looking for wasn’t out on the floor — but the staff was quick to help and find me exactly what I needed. I was in and out but could have easily spent an afternoon checking out each and every piece in the store. Love it.

RH used to be a place with interesting items and actual hardware. I used to love looking at their collection of door knobs etc.
But now they are under new management and going in a new direction. The Grey collection direction, it seems, judging by all the items in their catalogs.
The Flatiron store is nice, it has been remodeled. I don’t order in the store, so I can’t say how the sales assistants behave. But online ordering has always been a good experience. There are more promotion deals online and it turns some of their new offerings into more reasonable prices. I wish they would ditch UPS and take up with Fedex or even the regular post office to be honest.

Beautiful furniture that is somewhat affordable depending on your income I suppose.
I am a big fan of their re-​design and the larger space with much more furniture on display. I was always frustrated with the fact that their flagship NYC store was so tiny, so the redesign is great. Most of the items I was interested in were on display.
All that being said, i would still go here to look and try things out and then SHOP ONLINE! My online shopping experience has been top notch, as has been the delivery. There are always 20% off deals as well online. I don’t see any reason to give anyone in this specific store any commission.

Ugh, I hate shopping in general but really hate shopping here in particular.
The guy who helped us was nice but he couldn’t get that we wanted two pieces of hardware for windows. I literally drew him a picture (here’s one rod for this window, and here’s another rod for this window) and he still didn’t get it. Then their iPad ordering system was down and boyfriend was helpless.
I truly think we’re moving toward a world like in that movie «Wall-​E». If someone can’t push a button to do something, they’re helpless. I would have expected employees at Restoration Hardware to have more highly developed problem solving skills.
Do yourself a favor and just shop online.
On a positive note, if you’ve got to go, the restrooms are super clean and smell good!

Restoration Hardware ist ein Inneneinrichtunggeschäft, aus dessen Sortiment ich mich am liebsten komplett neu einrichten würde.
Die haben Möbel zum niederknien. Hier findet man Sachen, die es so in der Form nicht in Deutschland und auch nicht wirklich in Europa gibt.
Klar die Möbel wirken alle etwas wuchtiger, ist eben halt Amerika, und die lieben es ja größer, aber das Styling und die Art der einzelnen Komponenten ist genial.
Ich würde am liebsten in solch ein Geschäft einziehen! :-)
Der Showroom am Broadway bietet leider nur einen kleinen Einblick in das Angebot, aber immerhin ist dieser Eindruck immer wieder schön.
Wer bei seinem Besuch in NYC hier vorbeikommt, sollte unbedingt einmal einen Blick hineinwerfen! :-)