Red Mango

I really like Red Mango and have been to your Lower East Side and Chelsea stores several times and have always had a nice and warm experience.
However, I wanted to give some feedback on my experience last night at the Penn Station store in New York City. The staff was just not friendly, didn’t say a word — I ordered a small original with cap’n crunch topping — they gave me about 10 pieces of it. It was seriously very sparse on the large field of white yogurt. That has never happened to me at other Red Mango’s — in fact we were actually looking for a Pinkberry originally and perhaps going to this Red Mango was the wrong choice.
When it was time to pay I inquired as to why there was so little topping — it cost $ 5.12 by the way. She said nothing, looked mad, hesitated and went to put more. But none of the employees said anything to us the whole time — where is the customer service. I completely believe that their training is lacking — do they even go through a training program? If so then, they need a refresher course. I think as a franchise, there needs to be better monitoring of the quality and service Red Mango should be offering. This was a horrendous experience and I will not go back there.