RadioShack

The one star goes to young man who repairs cellphones. He was kind, professional and the only decent representative in the store.
I just returned from a terrible visit at this store. I went there to repair my iPhone screen which was cracked. I told an older gentleman with glasses that it was the iPhone 4 and he brought me back to speak with a younger man who repairs the phone screens.
The younger man inspected my phone for a good 10 minutes asking questions and documenting paperwork on the phone’s condition. I came back an hour later as instructed. Upon entering the store the older man with glasses spotted me. He was on what looked like his personal cell phone having a conversation. Without putting the phone down he yelled out to me «You told us it was an iPhone 4 but it was an iPhone 4S that is completely different, you told us the wrong thing». He then proceeded to explain that the repair man was out getting the correct parts for my phone that I «was wrong» about. I am not the most tech savvy individual however I assumed the staff at Radio Shack — an electronics — store would be able to identify a very common cell phone model a bit better than I would be able to. As the man brushed me off wanting to return to his phone conversation I had to suggest that I leave a number to reach me at when the phone is ready. Another blow. The man said” YEAH, that’s another thing. You left your cell phone number with us as your contact information but of course the phone was here so we couldn’t contact you”. I did not recall being ever asked to give an alternative phone number to the Radio Shack team. The man actually asked for my cell phone number and that is why I gave him my mobile number.
I wrote down an alternative number for the man to call me at for when the phone was ready to be picked up. Before leaving I asked when I should return or when he thought the phone would be ready. The man threw his arms up into the air and rolled his eyes as if I had no right asking such a thing. I left the store.
I returned to the store after receiving the call that the phone was ready. As I entered the store the man with glasses shook his head disapprovingly and threw his hands in the air saying «he’s back there with your phone».
I will not be going back to Radio Shack.

Horrible customer service. I now see why they are closing some of their stores. Very disappointing

I have gone in there two times in the last year. Each time, prior to my visit, I looked on their website to verify the item was in stock. Each time, when I got there, the worker sighed (not the same one) and went into the stockroom and retrieved a similar but higher priced item. I explained that their website had verified the item I was seeking was in stock and each time I was told, this is better, we’re out of the other one. I thought the first time might be a fluke but clearly it is the approach pervading this one store. I won’t go back a third time.

Just your average Radioshack, but I received great service.
Came in here briefly to inquire about European electrical adapters, and was pleasantly surprised by how knowledgeable the sales associate was. I was confused about the adapters but she described to me the difference between the adapters and the one I would need for my trip with no hesitation. Her knowledge should be a given, but sales associates like her just aren’t present at many stores nowadays.

Another RadioShack fail!
Who doesn’t have iPod?! And what’s with attitude?! Had enough of RadioShack in one day, no thx!

Been to this location twice and always had what I needed. Staff was friendly and very prompt. My experience with radio shack overall is very positive

This. Store. Sucks.
I was searching for a land line phone for my dear ol’ grandma and they only had about 4 different ones. The staff sucks major donkey balls, packed around the register engaged in trivial conversation and just look at you stupidly when you come up to the register. Ugh. Never going back there.

If I could give zero stars, I would. In my five years in New York City I have never faced racism and such bad treatment at any place of business, until this experience at the Radio Shack in Manhattan Mall.
I went there to upgrade my iPhone 3G as a part of the sale going on last weekend. I had called ahead of time to make sure that I would be able to make the purchase even though I was listed as a user on the account, but not as the primary account holder. Two Radio Shack locations confirmed that it would be fine. When I arrived at the Manhattan Mall store, the manager, Frankie, would not even make eye contact with me. He and another sales associate were constantly speaking to me as if I was doing something wrong by trying to purchase a phone. Without checking my account, or my identification they told me they couldn’t sell me the phone, and told me that despite my having called earlier to verify that I would be able to make the upgrade, they wouldn’t help me. I left and told them I would go to the other Radio Shack location I had called. As I left I heard Frankie say «It’s people like that…»
At the Madison Square Park location, the sales associate told me that the manager of the Manhattan Mall location had taken the extra step of sending out an email to all New York City Radio Shacks, telling them to be wary of a «suspicious Middle Eastern couple.» I’m not Middle Eastern. And if I was, that would still be completely inappropriate. The manager of the Manhattan Mall store used his personal biases to make a business decision, without actually checking my information.
The sales rep at the Madison Square Park location helped me anyway because I had called ahead of time, and from my license and account information, it was clear that I wasn’t trying to scam the store.
If I were you I would avoid Radio Shack altogether– there are plenty of better electronics stores in Manhattan like Best Buy, B&H, PC Richard & Son. If you have to go to Radio Shack, go to the store at 36 East 23^rd Street and ask for Roberto.