Quest Diagnostics

The technicians here are very impatient and incompetent. We have to get biometrics done for our company each year. Weight/​height etc. They measured my height a full 2.5 inches shorter than my actual measured height without shoes. When I brought this to their attention, they kept on insisting their measurement was right. We’re not talking about a half an inch here. This throws off BMI calculations etc. that depend on an accurate height measurement. They then measure my BP 3 times, with my BP varying by about 30 to 35 points on both systolic and diastolic. I don’t necessarily fault them for this in itself, but they seemed surprised and concerned for their liability when I didn’t consent to them calling 911 over their highest BP measurement. These screenings only have value if technicians know how to do these measurements and don’t have specious results or wildly different results between repeated measurements, or they recognize that their results may not be accurate and don’t overreact because of «liability».

I got my blood tests done on Dec. 2, 2015. I’m writing this on review on Dec. 17. My doctor has yet to receive the blood tests, which are necessary for the doctor to treat me. I’ll keep you abreast of things, but we’re off to a lousy start. I wish I’d chosen a different lab.

Extremely disorganized office and rude staff. I was seen AN HOUR late for blood work scheduled in advance. Beware of the office manager — she’s extremely unpleasant and should not work in a client facing role.

Said they take Medicare but warned Medicare might not cover my (very routine) tests and neither the receptionist nor her supervisor had any way to find out whether my tests would be covered. («You will find out when you get your bill in two weeks. We don’t do the billing.») Gave me phone number for their billing office which puts you on hold with no estimated time and didn’t answer before I gave up after 10 minutes. They couldn’t access my Quest records from another Quest location out of state and they didn’t take me until 30 minutes after my appointment.

There truly should be laws against businesses that are supposed to be healthcare providers but have no respect for patients. This place is made up of a barren waiting room with not enough chairs for the many people waiting to be seen. There is no receptionist and no instructions for what patients are to do. All cell phones are to be turned off so you are unable to call the main office or your doctor or check websites. An elderly woman and I sat here for three hours and no one would tell us what the process was. Finally another patient told us that we had to put our name on a list that was held on a clip board behind a counter if we wanted to be seen. I had seen people going behind the counter but I assumed they were regular patients who were signing in. I tried to politely interrupt the one person working here when she was between patients but she kept ignoring me. I finally managed to get her attention and asked if the elderly lady and myself could be seen sooner as there were no clear instructions advising about the list and we had been sitting there unaware but the answer was no. We then had to wait another 90 minutes and everyone who walked in after us was seen before us. This is an absolutely mean, undignified and callous way to treat sick people.

Why is it that places like this suck SO badly? I mean, what gets done there is not difficult or complicated and should not take more than a few minutes per person. The staff must be getting paid a somewhat decent amount (I.e for what tasks they’re actually having to perform) and there are no managers breathing down their necks, asking for updates, etc.
Yet consistently, the staff is not only rude and callous but clumsy, ignorant and error-​prone. The actual building and physical office looks much shabbier than it needs to or should and what could just be an environment of «ok. Let’s do this and get it done» is an «UGH why am I still sitting here? It’s been over an hour and there were only two people in front of me to begin.» Followed by physical pain as they are invariably too rough jabbing sharp metal objects through your skin resulting in bleeding, cuts, scarring, ruined cloths, etc.

I am beyond disappointed with Quest because of their employee by the name of Deana J Rogers. I needed my blood results and it has been a struggle to obtain it.
I waited one month for the most important doctor appointment of my life and we were heavily dependent on those results. Firstly, she sent me a blank form and took her an entire day to respond with the right form only to inform me that she «thinks» she informed me that it takes 7 – 10 business days to get results (she never did). Secondly, she gave me a wrong number and said that I can have my doctor call to get it quicker. Getting the right number through google and getting transferred between automated services was a pain in the neck and useless.
I had to pay for the doctor visit entirely out of pocket and it was a waste of an appointment without those results, and overall everything could have been prevented if 1) she sent me an email with the right form in a time efficient manner and 2) provided me with a correct number. It is just really upsetting because I informed Deana that this is the most important doctor visit of my life and she still showed no sign of urgency or care.

This is a poorly run business that offers a very inefficient and frustrating customer experience. Wish I had checked Unilocal first. If you check their help reviews every location had a poor rating.

quick tip: if you’re waiting, go to labcorp at 324 w 14^th St and their walk-​in will be faster than your appointment here.

I have not used any other Quest Diagnostic facility other than this one, so I cannot honestly make a sweeping comment about the company, but this facility in particular is dreadful. It is staffed by nasty and unprofessional people, who have no care for their clientele. Despite having an appointment for 8 AM, and having waited for over 45 minutes, my name still was not called. If this was an isolated case, I would have let this slide, but the wait had become longer and longer over the many times I have had to come to this facility to get my blood drawn. The staff is not courteous. Prior to my last visit, I decided to call the main office to express my displeasure, and I spoke with the overarching manager who informed me that she was going to take care of the issue. Unfortunately, it was an empty assurance. So after experiencing bad service one more time, I have decided to use another company altogether.

I walked out. I made an appointment for 10:15 for a simple biometric test. I arrived at 10:05. There is no one to greet you. I waited and waited. No one in the waiting room was being helped. Then I saw a very unprofessional looking guy call someone back. Then at 10:35, my name was finally called. Oh just kidding. Someone with a 10:00 appointment who arrived well after 10 is next. I took it as a sign and left. I’ll be going elsewhere. What a waste of time.

OMG, if you have any option at all to go some place other than Quest (at least the one on W. 14^th), by all means, go somewhere else!
I formerly went to LabCorp next door whenever I had bloodwork done for a physical, etc. Always a walk-​in, and always in and out quickly. Easy-​peasy. Professional, the works.
With new insurance, I had to go to Quest, which is in my doctor’s building, but, christ almighty, I waited over an hour to have blood drawn. There was ONE woman working: answering the phones, doing the paperwork, drawing blood – everything. And she was as slow as molasses in January. Unbelievable. There was a waiting room full of disgruntled people. It was a like a scene out of Beetlejuice, where your number is 998 trillion – and they’re serving no. 3.
I got there a little before 1:20, and a bit after 2:20, when we finally started my paperwork, another woman came in. She’d been to lunch.
I firmly believe people should get their lunch hour, but this place is so unprofessionally run. It is nuts that there is ever one person there by herself.
SAVE YOUR SANITY… and especially if you are ill… avoid Quest like the plague.

Well, this was near my house, but unfortunately, their phone was busy so I couldn’t make an appointment or confirm that they were open until 5:30pm.
So I went there at 4pm and waited an hour, since there was only one woman there.
However, my vein was used from a medical procedure, and she had to use my «bad arm» (not much of a vein for drawing blood).
She said «Don’t worry, I’m good at this.» And she was! It didn’t hurt much, and I surely appreciated her skill. She did better than an ER nurse did recently.

Like all the Quests this one has greatly deteriorated. Used to have 2 or 3 technicians and wait was reasonable; operations were once smooth and efficient. Now even with an appointment wait can be more than an hour and technicians can seem overwhelmed.

After a fiasco yesterday at a different Quest location, I decided to give this one a try since it’s only 20 minutes from my office and it had some positive Unilocal reviews.
There is no one to check you in but that’s okay! There is a sign-​in chart. One of the ladies (there are two of them) checks the chart after they finish with a patient. They then sit you down and go over your insurance, paperwork, etc. Once that’s done, you either give your urine sample or just go straight to the bloodwork. My phlebotomist was Roseanne and was amazing! She’s a huge Yankee fan so we had a lot to talk about as she drew my blood. She also found a vein in 5 seconds (yes, I counted since I have tiny veins that most people can never find). The facility is clean and the walls are bright green, which is strangely welcoming. The elevator rocks the entire way up so if you’re scared of them like I am, opt for the stairs (they’re only on the third floor). Great place to get labwork done!

Poorly managed. The staff was slow, inefficient, used mobile phones while tending OR not tending to patients; but managed to NOT ONCE pick up the front desk phone. On top of that, they were attitude-​laden.

I normally don’t write reviews about blood labs, but after being rejected by two Brooklyn quest locations because they did not offer the TB-​Gold test, I made the appointment online at the quest website.
I didn’t have high hopes coming here, but was surprised that this location did a great job.
I made the appointment for 10:45 am, and was seen in 5 minutes.
This quest location is on the 3^rd floor of the Chelsea Village Medical Building.
The waiting room was clean. They had cold water!
The lab tech told me to write my insurance info on the requisition form and follow him to the lab cubicles down the hall.
The bathroom was clean and the techs are very professional.
I was out of here in 15 minutes.

I arrived early and the center opened a little late, but only a few minutes. When I got to the floor the attendant
coldly told me to take a seat. there was no one else there. I had a small dog in my arms (less than 10 lbs) because I had to put his companion to sleep last week. Attendant asked if he was a service dog that dogs were not allowed and that I should leave. He told me there was a sign, (I looked at building entrance and found it after 3 tries, it was less than 6 inches at the street bottom of one of three entrance doors almost invisible, I had not seen it.) I needed a lyme test and felt sick, I went back upstairs and again asked it he would. I could have spoken nicer but was not at all aggressive. I felt sick and my dog is a frightened dog and was shaking. He said he would call the police if I did not leave. Seriously, this is health care?

I read what other Unilocalers advised about just showing up right when they open the doors and arrived at 8:00am on the dot. I had schlepped through the rain after waking up an hour early to get this in before work. Oh, I had already waited at another location for a half hour before giving up. And I had to make an appointment a DAYS in advance. For routine blood work that takes 5 minutes at other labs.
But as I stood in Quest dripping with rain the technician smugly told me that he couldn’t accept my form because it wasn’t properly filled out. Like the DMV. F you.
I asked him if I could complete the parts my doctor’s office didn’t complete and he smugly told me I could have 2 minutes ago before he saw it was incomplete. I get it. You deal with tough cliental all day. But I was here to get blood work as part of a serious medical condition. I’m not trying to scam pills off a pharmacist. I can’t really think of any scam around sending information about my health to my doctor.

Not in the dingy basement anymore, y’all. They’ve moved up to the 3^rd floor, where the seats are new, the walls are bright green, and the TV is a flatscreen. 9 AM on a Monday, as a walk-​in, I was in and out the door in less than twelve minutes. And the blood tech was pretty excellent at drawing the blood from my tiny, unfriendly veins.