Quest Diagnostics

Poorly run? run at all. Slower than slow. Sign in sheet no one at desk. Prepare to wait. Especially during lunch. Avoid if possible. B

Horrible service. I’ve been waiting over an hour just to drop off a sample! There is 1 staff member here and they are rude and don’t make eye contact. No front desk person to ask questions to. They don’t take patients in the order you signed in. As a result, I will be late for work, when I allowed myself more than enough time to simply drop off a sample! Do not come here.

Literally no point to make an appointment. I have been sitting in the waiting for 40 minutes (despite having an appointment) and still have yet to see someone. Someone asked where the receptionist was and they said they don’t have one? So what’s the point of a check in sheet if no ones going to look at it? Also they said that the sign-​in list doesn’t matter because they have several other lists in the back they go by? Awful place.

Giant annoyance. I made an appointment that was never acknowledged, I was left to wait in the first come first serve line with everyone else despite my pointing it out. I waited 30 minutes after my appointment despite arriving ten minutes prior. And, they were rude.

Waited for over an hour for literally a 2 minute interaction. Zero service and staffed with one person who, after I was here for 30 minutes, was joined by a second. Waiting room FULL. Find anywhere else.

Quest, why are you so understaffed?
Why do you see one person at a time, taking about 10 – 15 minutes per person?
Why is there no front desk person to answer questions?
Why is this location completely booked two weeks in advance, making it impossible to have an appointment?
Why don’t you utilize all of your rooms in the back?
Why must I reserve my entire lunch hour for Quest?

For the 20 minutes I was there from 12:30 — 12:50 on a Friday afternoon, I was very pleased with my experience at QUEST. From the outset there were 4 people in front of me, which took up 15 minutes of waiting. I was a walk in so this was expected. As soon as I got in, the process was smooth and quick (for a urine sample) and I was out the door in 5 minutes. Yes I did take time to wash my hands thoroughly too. Be careful if you are going specifically for a urine sample they only do then m-​f and during certain parts of the day.

Terrible Quest location. They have no one sitting at the front, so you likely won’t see an employee until they come out to take someone in for their appointment — which could take upwards of 30 minutes, despite having an appointment. Be prepared to wait!

Very disappointed in this lab! Two techs on site with no one to man the desk. Was told no appt necessary to drop off something for testing. Arrived, waited 30 min and pleaded to just do the drop off as I had a medical appt in 5 minutes. Did not expect a drop off to take more than ½ hr. Man told me I have to wait, he was on break (and appeared to not give a damn). The other tech was busy with a ‘scheduled’ appt. There is NO ONE to take drop offs! You have to wait until they have a break from appts! The man was rude and when I finally got the girl’s attention, she told me I’d have to wait until they got to me on the sign up list as she attended to scheduled appts. Meanwhile, some man ‘cut’ the line to get some cannisters for the exact same test I was dropping off! why didn’t HE have to wait? All this wait and aggravation (and late to my appt) to finally complete my drop off — took 1 minute to sign the paperwork, hand in the doctor script and walk the drop off item around the counter to sit it on the ground for pickup. When I left, I realized the tech did not ask for my insurance. I called only to find that the voicemail box was full. I called a few times. same result. They are too busy to usually pick up. I only hope my test is done! VERY DISAPPOINTED! Will never use this location again. Poor customer interfacing, short staffed, poor routines for things that should take only a couple of minutes to compete. Please fix! It shouldn’t be this way.