Pro Image Photo

Stopped by Pro Image because it is one of the last places in NYC that still develops film. (Yes, I had an cheap underwater camera that still used 35 mm and needed to be processed!) PIP was fit for the job.
The staff seemed to be nice and gave me a choice of a complementary CD or a second set of prints. (Que cute). They also processed the job in about two days — which made me really miss the old 1-​hour photo places of the 90s. The cost was a little bit higher than I expected but it was either this or I would send my roll out to a rando place by mail.

Very responsive to my issues. No parking due to bus stop outside but there is a ²⁄₃ subway right there for convenience.

Friendly and nice staff. Just bought some nice photo frames at 15% off sale. The frames seem to be very high quality at reasonable prices.

This place is terrible. I thought I would save some money by trying these guys out to develop and scan my film, but their name is a total joke — they are not pros by any means.
I brought in a black & white 400-​TriX roll and a color 400 Portra to be developed. They said it would be done in 3 days. Went back 4 days later to pick it up and the man at the counter could not find my film. Great! He shuffled around in the back room for 10 minutes and came back to tell me that the machine for developing was broken, but they managed to develop my film (whatever that means…). He said they did not get a chance to scan the film yet. He said they would be ready in another day.
Annoyed, I come back a day later and everything is ready to go (again, after some shuffling in the back to find my order for 10 minutes).
I get home and look at the scans. They are absolutely TERRIBLE! The black and white scans are so blocked up and contrasty. The highlights are totally blown out and blacks have no detail. These look worse than a base scan coming out of my $ 100 Canon scanner with no adjustments. What a waste of time and money.
It blows my mind that this place is even in business… yet has 2 locations! Super disorganized, terrible quality scans, bad customer service… guys, get it together!
All in all, spend the little extra money and go to a real shop for anything remotely serious for film development. Try Luster Photo in East Village or LTI Lightslide.

Do NOT come here for film development/​scans.
Not only was my film not ready on the day they told me it would be (which was already 4 days after dropping it off), but my scans were just really awful. I developed a roll of ISO 50 slide film and somehow it came out so grainy you’d think I was shooting at ISO 3600. Besides that, every single scan is so contrasted that it’s totally useless. A roll of black and white tri-​x I dropped off here was similarly blown out to $hit.
Super disappointing.

Great service. Nice to have a photo processing joint uptown. Prices are affordable, space is welcoming.

Terrible service. Their kiosk machine screwed up my order and then, instead of being helpful or apologetic, they argued with me and overcharged me. I ended up with doubles of some photos and missing others. I was so tired of their attitude, I didn’t even argue with them. The man behind the counter misspelled my last name (though I spelled it for him multiple times), so he couldn’t tell I was a returning customer. What a disappointment.

I can’t complain, I had a good experience. I came in to get some photos enlarged for my moms 50^th birthday, and while there was a long wait around 6pm when I came in, the staff was helpful and attentive. I wasn’t sure what size to enlarge to so they looked at the resolution of the digital pics and helped me make a decision. My pictures were ready the next day, and they looked great! I do think the frames are slightly expensive, but I picked a simple one up for $ 17.

I called Pro Image Photo to get some posters scanned and printed. I spoke to Bretton on the phone and he was incredibly helpful. The posters were for a kids non-​for-​profit and he immediately tried to assess my needs not just make a buck. I appreciated the time and care he displayed as he promised to call me back with more information. His return call was prompt and helpful.
What a business!

I came here in December to enlarge and print photos for my moms Christmas gift. They came out great and same day service.
I returned in August to print an 11×17 image. It was a horrible experience. When I arrived, a customer was complaining that his order didn’t come out right and he needed them redone. That was a sign…
The lady helping me, Jung, was completely rude to me for whatever reason. She first gave me an attitude because my image was a PDF file. When she told me the print would be done later that day I asked if it could be done sooner. She said it could be done in about two hours. I asked if there was any way they could be done even sooner because of my time constraints, and she sarcastically said «yeah, we’ll see». I politely told her id like To know if it could or could not be done sooner because I was going out of town soon. If it couldn’t be done sooner, I’d just print them out elsewhere. Then magically she said it would be done in less than an hour. While I waited, I went to michaels and bought an 11×17 frame to fit the print.
When I came back, Jung was out to lunch and no one knew where my photo was because she never took any of my info down. They eventually found it and it was the wrong size. The new guy helping me was very friendly and helpful. The photo had to be redone and it would take an hour. I was very annoyed because of my time constraint and inconvenience. The guy offered me a 15% discount if I took the wrong sized print and had it cut down to the size I wanted. He didn’t offer a discount on a redone print. Why should I pay full price for my inconvenience on their mistake?! Once I asked for a discount on the redone print, he agreed.
I came back an hour later and it was done. Looked great. As I was paying, a customer next to me was complaining that the prints given to her were not hers…

Excellent prompt service, reasonably priced and professional. I had a rush job on a Sunday, which was turned around in less than two hours, exactly according to my specifications.

Good quality job. Great customer service.
I went to Pro Image to get a very important photo overnight job fixed after Adorama screwed it up. I worked with Sheren both over the phone and in person. Aside from realistically managing my expectations (she said they had a lot of work that was scheduled to be done at 4PM but it would likely take about a half hour and it did), she was courteous and respectful. She made recommendations on what would work best with a non-​standard photo and how best to fix it so it would print out in its entirety without getting cut off. The entire job cost less than $ 6 but the time and effort she put into doing the job well and in such a courteous fashion helped win me over as a customer for life. I do a lot of these little projects and did not want to go back to Adorama and now I don’t have to.

I wrote a review for their other location and I have to still say, Take your film processing somewhere else. These guys will wear you down with a thousand small mistakes or just sheer negligence.
They’ve lost track of my film, filed my film under the wrong letter (how hard is that to do. I mean, really???) and plain old dunce customer service.

Very friendly quick and good quality service. My place to go for prints etc.

this place is great! very helpful staff, my images were clean and flawless. Also I was on the hunt for an under-​water disposable camera and Pro Image has them!!!

These people do a GREAT job at custom photo work. They have done enlargements and custom mounting and they always do a terrific job. They have made the artwork in my house look great.

Great place for your everyday photo printing needs! I found the staff to be courteous despite a busy store, the prices were excellent, and the service fast.
I got three large 12 in x 18 in photo prints to frame and put in the living room. The gentleman manning the store took some extra time to help me make sure the file resolution was sufficient for the enlargements, and they turned out great. I’m looking at them now. They look gorgeous.
If you’re a crazy photography junkie with the need to print special things special sizes with special borders, maybe this place is not for you. But I would highly recommend Pro Image Photo to all you regular folks who just want some nice photos to put up around the house!

FORGET THIS PLACE!!! If I ever gave any valid advice on Unilocal,this would be it. if your needs entail any… I mean ANY real photographic competence and/​or intelligence. Stay away. The management is completely incompetent. I had the most basic work that needed to be done: Take (3) 5×7 photos, reduce them 25%, make 3 copies of each, and leave a ¹⁄₈ inch white frame around each photo. I even furnished xerox copies of the desired image size.
Order taken and supposedly totally understood; and to be ready the following day. But, I waited one more day after that to return and pick up my order — I was told it was not ready because they didn’t understand the instructions left by the salesman who took my order and was suppose to do it. Once again, I gave the Instructions for the order. I emphasize the need for a white border around the photos. Order was NOW going to be done later that afternoon. I returned the following day — STILL NOT DONE!!! Manager apologizes: claims they are understaffed. I never saw more than one other person in the store. Manager tells me my order was a little more complicated than normal, but would be ready in 10 minutes, if I would wait. (So much for complication.) I don’t wait, but return 3 days later with my wife to find that the photos were not cropped to the full photo size as instructed. In fact, one of the top the heads is slightly cropped off. AND, there was no white border placed around the photos. Where is the owner hiring these people from I wonder. Is his intent to chase customers away!!!
They asked me if I would like to return a 4^th time to see if they could get it straight. I said, «No…I won’t do that. let me have my originals… you people should not be in this business… It’s obvious that you not only don’t know what you are doing… you don’t care. And that’s even worse.» STAY AWAY… STAY AWAY!!! They may not damage your photos… but they will waste your time. Go to a place that takes pride in their work and has a concern for their customers. THIS PLACE IS REAL AMATEUR TIME!!!

My go to spot for printing up photos. The service is always helpful and quick, and they do a really good job with their images, much better than what you get at CVS or Duane Reade. Turnaround time is very fast, even for unusual print sizes or big orders. Highly recommended.

These guys have the best deals anywhere for developing medium format film. $ ⁴⁄₂₂₀ film, last I went, and the same very helpful guy working in the back for a long time. Because of their deal, I make a special trip to go there despite not living anywhere nearby anymore. I haven’t used any of their other services (they seem to be best known for printing digital images?), so I can’t vouch for those. I once got some scans of my medium format rolls and they weren’t all perfectly scanned (about 2 images were cut off out of quite a few negatives), though if you select individual images, they will be. I’m surprised this place hasn’t been reviewed yet! I’m quite happy with the results of all my medium format color negatives. Individualized service.
I’ve heard of their other lab on Amsterdam but have never gone. It doesn’t seem to get the greatest reviews, but I read them all and the only bad ones are from digital customers who don’t realize these guys don’t make much yet are under a lot of pressure to do a lot. If people want to be served for a long time and helped on stuff they should know already, they should go to the other labs which cost 2−3x as much (and pay their employees more, or else have more employees, as a consequence).