Prestige Car Rental

very helpful through the process. I needed to switch from SUV to car last minute and they were happy to help and find someone else that needed an SUV. very efficient and effective as a rental service in NYC. I would use them again!

I just wanted to write this review as a warning to anyone thinking that Prestige is comparable to any of the other rental chains. It is not. If you examine the website, buried way down at the bottom in their FAQ, you’ll see that they only rent cars for use in New York and the surrounding areas. This is made clear nowhere else on their site, which is designed to look like a regular car rental chain.
I had to reserve a vehicle at the last minute to go to a funeral out of town, and since Prestige came up on Kayak along with the other usual suspects (Enterprise, Hertz, etc.), I decided to reserve with them because it was the lowest rate I could get without traveling to the airport. But surprise, I woke up the next morning with an email saying that my rental for that day would not be honored because of the distance. This was a complete surprise and shock to me, and I had to scramble to make a new reservation in order to go to the funeral. Talk about added stress.
Prestige needs to make it very clear on their website that they are NOT comparable with other national car rental chains and that they do not rent outside of a small area. So absurd.

On Jan 5, th 2016, I rented a car for the first time from Prestige. I had read unfavorable reviews but decided to take a chance because I live in the ‘building.
Cindy was wonderful. I got a 2015 car, (Elantra) with a full tank, very clean and a GPS (that totally saved me!)
Pretige Car Rental is one of «The Little Guys».
I am a small business owner, myself, and I understand it is a challenge for them to keep up with the major car rental maga~corps.
I like them and I will rent from them again.
A con: is that if you return your rental after 7 pm you must turn it over to the Parking Garage staff who are not associated with Prestige, I wonder if this could account for missing gas.
BUT, most car rental agencies in Manhattan ONLY allow rentals to be ruturned before 7 pm anyway. This is an added favor that with Prestige you can return your rental at a later time and avoid looking for a parking on the street. (This can be time consuming)
Me? I don’t care for that so I will be returning my cars by 7PM… or parking them on the street and returning FIRST THING in the following AM.
I think the price is the same but you have to return your car Full gas, Clearn and FIRST THING, in the AM. If you bring it back late that prevents them from renting the car the following day, and that means you will be charged.
Cindy told me that after I rent a car 5 times, I will recieve a FREE 1 day rental during a week day as an incentive. (minus tax, gas and insurance, i assume.)
Also I will only deal with Cindy. Check over your car and gas level carefully.
Look, growing a business: you make mistakes and you learn from them and you make corrections. Thats all I’m saying.
I believe they aim to please, and at the same time, you have to be aware… make sure you are getting a good clean car, good tires, full tank of gas BEFORE you drive away so the issue can be corrected, right then and there.

I have rented several times from the Prestige Car Rental on West 62^nd street and have had quick and efficient service from Cindy, both on the phone and in person. It is also very easy to return the car after the office has closed. The pricing is also cheaper than the other car rental companies that I have compared them too.

If I had the option to give no stars, I would. I have never been treated so poorly from a business. First off, I rented a car online and tried to call the next day to see if I could pay to pick the vehicle up early. No one answered the phone and I called numerous times over a few hours. When I got there in person and asked them about not answering the phones, they said they had a problem with one of their employees being late… they never even apologized and some of them were even laughing. Then we got a flat tire in the vehicle and replaced it of course. I was flying home the same day which was a Sunday. The manager said he had to keep my credit card on file until his mechanic could look at the car on Monday and make sure nothing else was damaged on the vehicle from a simple flat tire. I told him there was no way he was keeping my credit card info, and said if he could bring his mechanic in right then and there that I would pay for any «additional damage» I could see with my own eyes. I probably would have gotten home to see thousands of dollars worth of charges. The manager was rude and completely unwilling to compromise. Finally, after he saw there was no way I was leaving him my credit card info without closing the transaction, he made me pay $ 250 for the flat tire on a small POS car. I would rather walk from NY to PA than ever give these guys business again. The manager used bad language in front of customers and could care less about anything but their money. On top of it all, when we got in the vehicle in the very beginning, there was hay everywhere and gum!

I’ve had bad customer service in the past, which everyone will have at some point in their life, but this was different. One of the female employees working there had to be one of the most repulsive individuals I have ever met. Not only was her lack of curtesy disgusting, but her attitude most certainly has to be a product of some deep rooted personal issues. I would rather walk than to my destination than ever rent from this place again. Stay far from here, and rent from a decent, more respectable outlet.

Epitome of an unprofessionally run business. You can make a reservation, but do not expect a car to be available for you when you arrive for pick up. Prestige does not have the capability to manage and track their (phantom) fleet. AVIS & HERTZ are your best bet. You pay more, and it is worth it because they are professional, efficient and have a well-​managed & tracked fleet of automobiles. When you have a reservation, they have a car for you. If there was a ‘no star’ rating that would be my choice for Prestige.

DO NOT RENT FROM HERE! This place is the worst. I returned my car with a full tank of gas but was told the next morning that it was returned ¾ full. Lisa told me that I had to come down and look at the car to dispute it. I told her I would be there before the end of the day. I went during my lunch break and when I arrived the car was suddenly not there and had been taken to get the oil changed. I had receipts for gas to show them and that was still not good enough. Lisa told me there was nothing I could do and I was getting charged for gas. This place is such a rip off and I agree with everyone else that they find ways to scam you out of money!!! Buyer beware!

Lisa and Cindy were extremely helpful and knowledgable! Everything went smoothly at pick up and the car was exactly what I expected. Trip and car were great and it was very convenient to be able to drop off up until midnight (my car do back tomorrow morning)
I don’t rent cars too often but when I do I come here!

I read a lot of bad review but I have to say I have rented from this spot around 6 to 8 cars and all have been in good shape. The people in the office are very nice and I always joke with.
I rented a car from them this Sat and Lily was the one that took good car of me and I was in and out with my car in 15 min. And the guys that give me the car always give me the car outside In the sun so it is very easy to see the whole car and look for damage. I would rent from them all the time.

Do NOT Rent a car from this company!!! If i could give them 0 starts i would.
I was just a victim of an insurance fraud they did and i lost hundreds of dollars because of them.
Stay away from any location of theirs.

Pros: 1. cheaper than any of the «brand names»
2. decent pick-​up location
3. reasonable turnaround time
Cons: 1. as others have mentioned, the gas level is a real issue. My tank was ²⁄₅ full when I picked it up. Try replicating that at a gas station on your way to return the car. If you’re like me and would prefer to spend extra at the gas station than risk paying $ 7.50/gallon when you return the car, this results in a vicious cycle whereby Prestige gets free gas from its renters.
2. the car was dirty — sticky drink holders, one of the radio station buttons was so sticky it became hard to change to another station.
You get what you pay for. An SUV weekend rental for $ 300 is depressingly a bargain in NY, so I would rent from here again.

Worst car rental experience ever. Do not, I repeat not, ever rent from here. Not only did they end up giving me a jeep with bald tires and no brake pads (like, metal on metal) when I said I needed a four-​wheel-​drive car to drive in snow and ice, when I was on my way back to New York and the transmission and power steering both decided to fail, I called and they said «well the car was fine when we gave it to you so it must be your fault.» How I could possibly have broken the power steering AND the transmission (in an automatic?) I don’t know. But when I said, the car is undriveable and I am 8 hours from New York the response was «well, we don’t know what to tell you.» How about «we will pay whatever we need to for it to be fixed — just take it to a service station»? Or «we will work something out with some other agency and get you a safe car»? Nope. Oh, and when I returned it, they charged me $ 90 to clean the interior. Because apparently that’s not standard. I will walk to Pittsburgh again before I rent from these people.

DON’T RENT A CAR FROM THIS PLACE. We rented a car for 3 days and on the first night of our drive we skidded off the road. When we got assistance (they don’t have AAA) to get to our destination, we saw that our tires were worn down to the cords. we could have had a blowout and a serious accident. I think we are very lucky we did not. This place rents out cars that are not road worthy.

At first this place was ok, lower rental price than other rental spots and the service was fine, nothing special. Six months after my car rental, I received a phone call from Prestige asking me how I’d like to pay for my $ 80 bill from apparently running a toll. I kept asking for proof because I remember stopping at each toll passed, but they refused to email or snail mail me any paperwork. Instead they offered for me to pick it up in person or they could fax it (who faxes?!) or I was to call EZ Pass on my own. I told them I wanted to speak to a manager and they said they’d have him call me back, he never did. Fast forward two weeks later and they charged my card WITHOUT my permission. I filed a complaint with my credit card company and thankfully they took care of it. Could’t believe they charged me without authorization or prove of any charges. Careful with this company, they’re awful.

This place is very shady, you book an intermediate car and they tell you when you get there that they only have van or a huge tank like jeep!!! …I called in the morning before going there and they didn’t say anything about not having the car, and my friends got there like 39 min before I did and they still didn’t say nothing about not honoring our reservation!!! We ended up with a very uncomfortable car to drive. Additionally it was half tank !!! Everyone knows how hard its to fill half tank.
Also watch out, their parking is very dark so u really can’t inspect the car there !
I give one star just because the lady did give us 5% discount but still very very shady !
One word: shady!

STAY AWAY! I rented a car back on May 31^st and I’ve been trying to get a reduction in the rate due to the car not being up to par — I called their place multiple times, emailed «the owner’, submitted a request and NOTHING. HORRIBLE HORRIBLE. Here is my original email sent directly to the supposed owner (named Larry Goldman). I guess he doesn’t care about his customers.
To whom this may concern,
After reading the below paragraphs quoted from your website, I decided to rent a black Mustang convertible from May 31^st to June 2^nd at the rate of $ 129.95/day. To our disappointment, the Mustang did not meet any of the descriptions I highlighted below.
I had reported all of these issues to Lily at the West End location and have not heard back on how we can get this resolved. I should not be paying full price for a car that had all these issues. I cannot understand that after following up many times since June 2^nd, why an organization such as Prestige Car Rental would allow such unprofessionalism by prolonging this and allow their customers to pay the full premium fee for a vehicle that is not maintained and does not meet ‘prestigious’ standards. Please contact me as I would like to get this resolved before submitting online reviews that will impact Prestige’s credibility for potential future customers.
Issues disclosed to Lily:
Interior
* The tan upholstery was stained and had a gritty black film on it on both the front and back seats. We didn’t feel like the car was cleaned for a while.
* There were coffee drops on the center console.
* The dash was extremely dusty.
Exterior
* There were scratch marks all over the car. While the paint was a shiny glossy black, the cover ups on big scratches and dents were matted black paint — signs that the car is poorly maintained as there has not been any effort to repair the dents and scratches professionally.
* The windshield had a chip in it.
Mechanics
* When driving the car, there was a constant squealing. This was heard everywhere we drove and we were completely embarrassed.
Thank you,
Vanessa
_​_​_​_​_​_​_​_​_​_​_​_​
Convertible descriptions from Prestige Car Rental website — All of this is fraud since NOTHING in the below are true:
Drive a Convertible Rental
Are you tired of driving the same sedan each and every day? Are you looking to upgrade to something a little more exciting and prestigious? If so, you’ll definitely want to check out the convertible rentals at Prestige Car Rental! Manhattan is a city of first impressions, so ensure that you make a statement by driving up in a stellar Manhattan convertible rental car! Whether you are looking to impress your colleagues or surprise your sweetheart, the luxury convertibles from Prestige Car Rental are perfect for any occasion. Over the years the convertible has grown to become a symbol of status and taste, so show the world your car-​savvy side and pull up in a convertible rental! Reserve your convertible car rental in New York City today!
The Convertible Advantage
If you like being the center of attention, you’ll love driving our luxury convertibles! Perfect for the young and the old alike, a convertible rental in New York from Prestige Car Rental is a fun and exciting vehicle to drive — especially with the top down on a sunny day. Call our Manhattan location at (212) 957‑1525 to reserve one of our car rentals. Our convertible rentals are the perfect New York summer vehicle — just drop the top and hit the highway! The powerful engine and finely tuned suspension make driving a convertible rental car in Manhattan an amazing experience. Go ahead and let that engine roar!

They tried to pass off a car with less than an 8^th of a tank of gas in it after the weekend of Hurricane Sandy (think massive gas lines all in and around the city). Got a different car and had to redo all the papers. Get in the car and drive a few hours — the thing shook like a leaf the entire way and sounded like it needed service.
After we return it, they charge an additional 110.00 bucks to my credit card. Call and ask why, they say we turned it in late. I say I am 100% confident that I turned it in on time (I am). They say they have to «check the tapes» and only the manager can do that and to call back tomorrow.
Follow up: Have called back 4 times over 4 days and each time met with a different excuse as to why they have not reimbursed me.

The only reason I rented here rather than my usual business travel companies was that I needed a van, and they had one.
Customer service is horrible, while I was picking up my vehicle, another customer came in, was not acknowledged in any way (two people in the office, but texting is much more important) and after 20 minutes — yes it took a good 20 minutes to find and complete my reservation — he walked away — no one had even acknowledged his existence other than me.
The staff are slow, indifferent and borderline rude. On top of it all, the vehicle they rented me had an expired registration which resulted in a ticket, which means a whole new series of calls and poor service I’m just now undertaking without much hope.
Spend the money on a more professional brand — it isn’t worth the $ 30 — $ 50 price difference. Hell, it isn’t worth a $ 100 price difference. As much as I dislike many car rental companies, any of the big names are better.

WORST. Rental. Service. Ever.
I rented a car here because the rate quote was the cheapest. «Prestige» actually charged a much higher rate than I received online in my reservation, even though I brought a print out of my reservation with me. The next higher quote (Enterprise) was only a few dollars a day more and would have come out cheaper in the end.
As other users have mentioned, false advertising and horrible customer service.
I would never rent here again.