Prada

DON’T SHOP HERE!!! Love the brand but hate the store. The return policy here is ridiculously inconvenient. My wife purchased a pair of shoes for my birthday but found them to be a half size too small. A week later we went to Bloomingdale’s and purchased the same exact pair in the bigger size. We then went back to this store to return the product, unworn mind you and 7 days later, but was told NO REFUNDS!!! only in-​store credit. The return policy is not communicated to you by the sales associates at the time of sale — it’s their way of locking in that commission. If you want Prada go purchase from the department stores where the return policies are more lenient.

Very bad costumer service!
I dropped my wallet at the store to fix zipper. They assured me they would call me in 2 – 3 weeks if its not reparable. If I don’t hear from them, it means they will be working on it. After 3 months I received a call from them saying that my wallet is not possible to repair!
They kept my wallet for months just to tell me what they said before is not absolutely the truth and I wasted my time hoping to get my wallet fixed and carrying a simple cosmetic case… And they told me absolutely bullshit why it’s not possible to get it fixed. According to them, it will ruin my wallet. However, Leather Spa and another handbag and wallet repair company said it’s absolutely possible to fix. So this means their quality is that bad that changing a zipper will ruin the whole wallet. Wow, what a nice words from the store.
By the way this was my second time when I tried to fix items from their store and the second time they lied me. First time was a minor thing and I didn’t pay attention. But now I understand it was not an accident, it’s a tendency and their position.

Truly, and without exaggeration, the absolute worst customer service and aftercare experience I’ve had in my history of shopping luxury brands. Settle in, this is a ride.
I’d submitted a pair of shoes to be resoled and was told, at the time of drop off, the service normally takes 6 weeks. Ladies and gentlemen, it’s now been 18. That’s right, over 126 days.
The reason it takes so long, according to Nick (corporates customer service manager), is because «we ship repair parts via boat to save money».
No updates were given without my reaching out first.
At week 17 I called to see if any accommodation could be made considering the wait time. An accommodation was offered, communicated by Nick and Hansel at corporate customer service, and later reneged.
PRADA Corporate, extended through Nick, lied. Refused to allow me to speak to a supervisor. Told me I was wrong. Made a clear offer and failed to honor it. Didn’t honor their own commitment in promising to call back.
Truly a glaring example of incompetence, constant miscommunication, deliberate and malicious intent to screw over clients. A case study on the worst customer service possible. A failure to the brand and a failure to the client.

Highly disappointing experience with this store and, especially, the repair shop.
Over a year ago in July 2014, I contacted the store about a pair of defective shoes that had soles split apart after wearing them once. I frequently had to initiate contact as I would not receive any updates from Prada within even a month after the estimated completion dates. I was told several times that the repairs would take another 4 – 6 weeks and, in November 2014, that some repairs were taking up to 7 months to be completed (as if this would be an acceptable amount of time for a basic repair).
Beverly and Jamie attempted to work with the repair shop but the result has been to accept a generic repair after a year of waiting that was completed within two weeks in September 2015 (despite being told 6 months ago that Prada would never do a generic repair).
The result has been an insurmountable amount of inconvenience and, I feel, disrespect to me. Apparently I was supposed to ignore the fact that Prada made an inferior product, feel like I’m inconveniencing them by asking for adequate repairs, and just purchase a new pair. I did contact Corporate Affairs but they just brushed off the problem to the store’s management who has nothing to do with making the repairs or the excessive repair time.
This has shown me that Prada is not concerned with taking responsibility for any poorly made products or caring for their customers’ satisfaction after purchasing their goods.
I have sadly lost any trust for Prada’s brand at this point.

If you want great customer service and good quality products DO NOT go to Prada on 5^th AVE. I suggest going to the one by 57^th and Madison. Or shop in Saks or any department store around that area (They are usually friendlier and the return/​exchange policy is very easy and straightforward).
Extremely disappointing experience at this specific Prada 5^th AVE store location. I went to exchange my Saffiano Lux Tote in the color Cerise because there were several defects on the bag (bad stitching on the straps and tacky glue like substance around the gold hardware on the handles).
Anyways I walk in, and I’m greeted by a SA who tells me she will talk to the manager and see what she can do, since their policy is 14 days and I came in on the 15^th day. Nevertheless, my bag had several defects that should not be on a bag worth $ 2,500. The SA comes back to tell me that they do not have my bag in stock so I would not be able to exchange it here. Then she goes back in and then says the manager will talk to me. Diana the manager comes out and tells me she can get me another bag but it will be a final sale, lectures me about the policies, in a very rude manner… At this point I’m extremely confused because the SA said they didn’t have my bag in stock, but now they do??? Very shady…
Diana comes out with a new bag and I inspect the stitching and all the other places I had a problem with. Everything looks fine. When I get home to further inspect the inside of bag, I see a HUGE hole in the bottom part of the fabric lining. Some of the fabric seems to have been restitched with mismatching blue/​gray thread as well.
Now I can’t even take it back to the store because my receipt was stamped final sale. I have several Prada bags and wallets that I purchased in the past and NEVER have I dealt with such lack of professionalism and horrible quality. I am especially surprised at how THE MANAGER is so blind and careless to sell a client a clearly defective item?!
Prada 5^th AVE get your shit together and maybe hire a few more employees to take care of QUALITY CONTROL.

This is the most disappointing experience shopping for a Prada bag.
I was looking for a Prada Wallet on Chain in Red, and was dying to visit the shop in New York while I visit my bf so that I can get myself one. (We don’t have a prada shop in philadelphia)
When I entered the store, I was treated very well. Sales associates were quick to help, and very friendly. However, the SA with whom I worked to find this bag was SUPER SLOW ugh. I told him what I wanted, and he showed me the one he had on the floor. I said that I would take it, and he started wrapping that one. WAIT I’m not going to take home a display piece where everyone’s hands have been! So I asked him to find a new one that I can take home. It literally took him 15 minutes to find one, and wrap it up. I gave him my credit card, which took him another 15 minutes to ring up. I gave him my shipping info, which took him another 15 minutes to get the paperwork for. Really??? I’m such a quick shopper, I HATE dragging my shopping excursions to more than necessary because I have lots of things to do! What the heck is he doing that’s taking hi mthis long?!? Anyway, I don’t complain since it’s almost done…
I received my purse via Fed Ex a few days later. I opened up the box and found that the purse was dented, had SCRATCHES and scuffs. I was horrified. I took pictures right away, and called prada for the refund process. They made it sound easy enough– just send the bag back, and they’ll reimburse me!
Unfortunately, it wasn’t this easy. I used Fed-​ex 2 day to ship it back to Prada, but did not hear any word back from them. I didn’t see any changes on my credit card to issue me a refund! I called a few days after the tracking showed that it was delivered to Prada, and the manager for women’s RTW handled my phone call. He told me that they probably received it, but haven’t checked all the shipments yet. He told me to call him back in a few days should I not hear back from them. I call back, and the manager told me that he will call me back as soon as he checks on the shipment. I told him that I’m free whenever, but I NEVER received the call back!
The days after wards, I keep trying to call Prada, but their phone line kept going to voice mail or Busy signal.
My bf was very upset for me, as it’s been 3 weeks with no word on my refund, and I was out of my bag. He went to Prada himself and explained the situation. The SA told him that their PHONES WERE DOWN… lol wth???
and that they haven’t checked the shipments yet. big middle finger to all of u guys.
He was furious and took care of the situation. I ended up with my refund the next day, and he got me a NEW red prada wallet on chain for my bday :))

This review is for the repair shop:
I bought a beautiful Prada wallet at Barneys a few years ago and after a broken zipper pull and the gold rubbing off I decided it was time to send it into Prada for repairs. Four months later I received numerous emails telling me the zipper color would not be the same color as my wallet and that the repair shop was going to get the mismatched piece from Italy and they wanted to make sure I was happy with that. When I kindly said this wasn’t exactly what I wanted, I was told in so many words, «Not my problem, do you want this fixed or not?» I got it fixed and then it was returned to me with the wrong shade of zipper pull and the gold was not retouched. At this point I’m not interested in dealing with Prada ever again solely based on this experience. I thought if you paid for great quality; you would receive outstanding customer service. I guess that doesn’t include Prada.

Love Prada and if you come here Julian is a great salesman to work with! Staff is friendly and they really take their time to help you make a great decision for your purchase!

I do like Prada and this store is really nice with a big selection (by Prada standards) of both men’s and women’s clothing, shoes, and accessories.

I first set foot in Prada on fifth ave when I was an innocent 16-​year-​old boy. A stumpy bald man who slinks around the basement evaluated my physique and suggested I try on an Elmer Fudd-​inspired jacket with a 50% discount. Although it was one size too big for me, he said it made me look like Johnny Depp. So I mustered up the confidence to spend 80% of my checking account balance on this jacket. Well, stumpy bald man, I will never forget you (or my Elmer Fudd jacket, even though it didn’t fit and I never wore it).

Here is where I found the best selection of men’s shoes. I was here a few weeks back & all the latest styles were in. I found the exact pair I was looking for. In fact the whole men’s dept. inventory was good. I also purchased the St. Cocco credit card holder. It was busy being a Sunday, but I had no complaints. Staff was warm & friendly. My sales associate spent as much time necessary with me. Not as serene as Madison Ave location, but the store to go to if shopping for men’s shoes.