Popular Community Bank

I am saddened by my experience and it felt nothing like community when I visited this branch 2 weeks ago. How disheartening that community seems to be such an important part of this banks mission, and to have a supervisor behave so contrary to that.
My father asked me to take care of a transaction while he was out of town and I was treated like a criminal because, as the supervisor put it «we paid out a fradulent check last week and now we are on edge». Was that a compliment? Perhaps I look like a criminal in my linen top and tote — not sure. It was one of many reasons given to me for not being able to complete my transaction.
Here are the others:
1. You do not have an account here, so you cannot cash a check drawn on one of our accounts. (This might be the only truth from this experience — not sure)
2.Said to a teller as I waited at the window, Since you are uncomfortable, she just can’t cash her check — that’s it. (This was said by the Supervisor in Spanish as the she made a very impolite gesture. I think she assumed because of how I look and my lack of an accent when speaking English, that I did not speak Spanish. She was wrong.
3.I know that one of the bank representatives, spoke with your father, verified his identity, verified that he wrote the check and verified the amount. Then the supervisor asked you to meet her at window 6, checked your passport, asked you how you wanted the funds, counted the funds and then decided that she was not going to cash the check. She explained that there was something wrong with the account that she could not discuss with me.
4. After my father called the main branch and verified that there was nothing wrong with the account, the supervisor at this branch pretended to go speak with the branch manager and came out to tell me that she would not be able to help me.
This is Popular Community Bank taking care of its’ community. The worst service and the most impolite bank supervisor. The bank — zero stars. The one star is for the investments person who was incredibly polite and not a part of this circus of an experience.