!POP! Cake Pops

I must say they are the most delicious cake pops I have ever tried. I order a few for a friends baby shower and the presentation was not the only thing that was special. So decadent and Cynthia’s customer service skills are second to none. Definately will be using her services again.
Prompt Delivery + Decadent Cake Pops = SUCESS

A terrible groupon purchase. I bought this because I knew I’d have a lot of baby showers coming up and cake pops would be a perfect thing to bring to the parties. However, I tried to contact the company via email and phone for almost 2 weeks with no response. I figured if I put my order in at least two weeks before the event, I’d be able to get my cake pops with no problem. However, I haven’t received any contact from the company in response to my messages.
About a month ago, a friend had similar problems as I did, called and emailed about a dozen times, and still, a month later, has had no response.
Needless to say, I’m not getting cake pops from them for the event I have this weekend.
Instead, I went with another company. I recommend New York Cake Pops: they’re much more professional and actually get back to you within 24 hours.

«I ordered cake pops with Cynthia. They were delicious and beautiful. My guest loved them. Was I nervous based in the reviews? Yes. But once I spoke to Cynthia she assured me all would be good and it was. Thank you Cynthia!

Cake pops (red velvet) were delicious but the customer service was HORRIBLE!!!
Complaints:
1. Cynthia NEVER checked her telephone messages therefore she never received my confirmation that I would pick it up.
2. I waited 1 ½ hours for Cynthia to bake the cakes but in all that time she never told me that I would not get the order that I placed, i.e. I got all one flavor instead of 12 of one flavor and 12 of another.
3. The count of the cake pops were off and I did not get my full 24. (I counted it when I reached home.)
I was in a rush to catch a train to Long Island so I didn’t bother looking in the box or counting until I got home.
If you are going to order from this place — I would e-​mail & call every day to confirm that you’re going to pick i up — considering she doesn’t listen to your telephone messages. When you get your order, I would break the seal and make sure you got your flavors and the right amount.
I think she was being really sneaky with me and waited until I left because she knew I was not going to come back. Even after I called her and told her that the flavors were wrong — she didn’t even bother to rectify it or offer me anything because of the mistakes. she just said, «I didn’t have chocolate mix.»
Just horrible !!!

I purchased a Groupon for this company hoping to have the cake pops at my son’s first birthday party. I placed the order 3 weeks in advance and was so excited that I would have a simple dessert for my son’s party. Three days before my event I received a call from the business owner telling me that she re-​located to a different borough and I would have to travel all the way to where she was to pick up the cake pops. After trying to compromise by meeting somewhere in between the two boroughs (thinking I was doing my best to still make this work) the owner told me that she was unable to travel at all. This was very unprofessional. As the company, I felt that she should have been trying to find a resolution for this problem, but I found myself trying to find a way to get these cake pops without going all the way uptown on a Friday evening. I contacted Groupon because this was very unprofessional and I felt was giving a bad name to Groupon (due to the association). I love Groupon and use them all the time. Bottom line, POP Cake Pops is very unprofessional and not willing to work with their customers AT ALL. I will never order from them again.

I purchased a Groupon for POP Cake Pops and shortly after, received the email cancelling the promotion. Still hoping to try these cute little treats, I called Cake Pops and spoke to Cynthia. Since I had not yet requested a Groupon refund, Cynthia offered to redeem the offer, as long as I was able to pick up my order. She has pick-​up locations in Manhattan and Queens.
I was able to choose any cake flavor, frosting color and topping. I ordered 1 dozen red velvet (delicious!!), 6 chocolate and 6 vanilla. I chose red and white frosting with sprinkles. All of the cake flavors were tasty, but the red velvet pops were especially delicious, very moist and packed with flavor. The cake pops were well decorated (see posted picture) and individually wrapped.
Cynthia’s customer service was outstanding. Pick up days for Manhattan are Tuesdays through Saturdays. I scheduled mine for a Saturday, but due to emergencies at work, I was unable to pick up my order (or even call). Later, when I explained this to Cynthia, she rescheduled my pick-​up and insisted that she would remake my order, to be fresh. I thought she went above and beyond her duty, since after all, I was only redeeming a Groupon.
I will definitely order cake pops again from Cynthia!

I guess a lot of us had a very similar experience… I purchased the Groupon for 2 dozen, filled out the order form on their web page and got no response, called and got the answering machine saying please send an email, and then sent an email also with no response. I’m glad Groupon went ahead and cancelled all these orders today. While I agree that perhaps Groupon could’ve explained their process a little better, and limited the number of deals sold, Pop Cake Pops response (or lack thereof) has been completely inadequate– at least acknowledge their problems on their website or voicemail.
BTW, I’m a very amateur baker but I’m going to try to make my own. Bakerella has awesome instructions (with photos) for DIYers.

Another company that doesnt understand how Groupon works or how viciously demanding G-​pon holders can be (especially during holiday season when people want cake!).
Either G-​pon isnt upfront about what really happens to a company that offers a social voucher or POP Cake Pops (much like many other small businesses) didnt really plan on holding up their end of the deal.
Its kinda sad that things got so out of control that Groupon completely cancelled this voucher. Everyone got a refund and now Cake Pops is not only STILL overwhelmed with outstanding orders but they also have a tarnished reputation.
To make matters worse (for cake pop, but not for the consumer) now you can buy lolllipop shaped bakeware at Target and just make them yourself at home.
Oh well, cake pop, next time read the details… ALL of the details and beef up your staff to accomdate the numbers of vouchers sold. Social vouchers are no longer a new phenomenon and you guys really should have been better prepared/​informed.

I purchased the Groupon, followed the instructions and attempted to place an order. I called their number, however I reached a voicemail that suggested I email instead.
I emailed the correct address all of the information regarding my order about a week ago. I never heard back from them. I attempted to call the next day to confirm my order, but again reached their voicemail.
Over the next few days I called, emailed, and texted in hopes of confirming, or at least understanding what was going on with my order since I had not even received a confirmation of my email.
When I finally reached someone on Tuesday they, very rudely, told me that they were not in the kitchen and could not look up my order. They asked if they could call back, and I gave them my phone number and email address and said that they were welcome to call/​text/​email at anytime to let me know my status.
After 24 hours of not hearing back I again called. Half the time this company does not pick up their phone. Although they recommend texting or emailing, it is clear to me that they never respond to those methods of communication as I have previously (and on multiple occasions) attempted to contact them in this way.
When I finally got someone on the phone, I believe it was the same equally rude person but cannot be sure (they refused to give their name), she stated that they had no record of my communications with them and that they therefore could not fulfill my order by the date I requested.
She then stated that they were backed up on orders until late December but that I would have to call back to place my order since she was not wherever she needed to be to take an order.
After the run around I received, the terrible customer service, and the lack of company acknowledgement I honestly do not believe they will ever let me fulfill my order.
I am truly disappointed as I was very much looking forward to these cakepops. I understand that they are a small business, however the fact that they refused to give their name, and never followed up with me on my multiple communication attempts makes me very uncomfortable.
If you look at their facebook fanpage it seems i am not the only one who had this happen to them.
very disappointing.

An awful company that is rude and doesnt get back to you regarding an order. Have tried calling, emailing and texting. What professional company does business through text message, obviously not a professional one. Don’t waste your time or money on your compnay there are much more reputable and professional companies out there. You people at Cake Pops need to get a clue about business in the real world!

I Purchased a groupon deal that would allow me 6 dozen cake pops and I was extremly disappointed with the service or should I say lack of service I received from them. I called, texted, emailed, and spoke to a groupon rep a little over a week before I wanted my order delivered on Nov 10^th and did not get a response until yesterday by a woman who sounded as if she was annoyed that yet another person was trying to get their order placed and delivered. I was told that she was not able to get my order to me on Nov 10^th like I requested but she could do it on Nov 5^th. I explained this was not good for me and I even offered to try another day but ironically this was not good for her either. (I thought I was the customer here). I was really shocked when she asked me if I could pick up the order somewhere that was totally out of my reach when the groupon deal clearly states they will deliver to you in Manhattan or Queens. There was never a disclaimer that says you will have to meet them at a designated spot. Maybe she does better on a smaller scale and the groupon deal was too much for them to handle but I have since cancelled my order and will never consider doing business with them again.

bought a groupon for this company. emailed them oct 3 to place my order for december, and every week thereafter. not a single response. absolutely shameful, and i am disputing both with groupon and my amex.

Purchased a voucher via Groupon. Sent numerous emails and left messages — no response. Is this some sort of scam? If they are not scammers then they are not professionals. Found a number of complaints on their Facebook. Reported this to Groupon and got a refund. I gave one star because I cannot post without a star otherwise I would have gave no stars.

I’m giving a rating a 3 stars in hopes that my next experience (there WILL be another) will be smoother. I’ll be thorough:
Freshness– 5 stars
Aesthetics– 4 stars
Flavor– 3.5 stars
Delivery– 1 star (an HOUR late)
I ordered 2 dozen whoopee pies for a corporate event. The owner was very accomodating and made several efforts to ensure that I was completely satisfied. My order was over an hour late arriving at my place. I was not very pleased when I realized that the box that they were packaged in was NOT a bakery box but a gift box that one would get from a clothing store. Furthermore, the pies were not uniform in size and shape. Normally, this would not bother me much but when it comes to my business, professional appearance and perfection play a larger role.
Overall, I’d say «give it a try.»