Plaza Hotel

The plaza oozes decadence! I came here for a drink and obsessed with the ambience. Their cocktails are pretty damn good and of course the service is great

Excellent customer service. Staff willing to go out of their way for us always. I needed a charger for my phone. Without asking, a staff member went to his own car to get one for me. Loved the room.

This review is for Tea at the Palm Court.
I came with eight girls for a 30^th birthday and we all did the champagne tea. You get one very small glass of champagne and an even smaller amount of caviar. Also, they didn’t acknowledge the birthday. We had almost a $ 1,000 bill and they couldn’t do anything to make it special? Pretty disappointing service. We put a note in the reservation about the birthday and mentioned it several times at the tea. The service was very poor.

Reception: I got checked in and wasn’t received any information about the hotel or asked how my travels were or if they could help me with anything during my stay.
Gym: not accessible by elevator. You must go to level one and walk through the busy lobby and restaurant following the makeshift signs to the fitness centre. You then Push through a door to a derelict staircase to enter the gym.
Butler service: required help with my room and called down for service. Called again 20 minutes later and was told he was on his way. Waiter another five minutes and called to tell them to forget about it!
Tea time: my friend and her infant daughter came to meet me for high tea. We were told strollers weren’t allowed so we had to disassemble the stroller. She had an early dinner so only I wanted to order the multi-​course edibles. Our waiter gave us a lot of attitude and said he had to check with the hostess if we could stay seated where we were. Service and food was mediocre.
Overall: definitely surviving off of reputation!

I stayed with a friend in one of the suites on the top floor. Wow!!! So beautiful! It was a split level, the main level had two living areas and a full bathroom. The upper level had a gorgeous balcony as well as the master suite. The chandeliers were breath taking and everything was so comfortable! I felt like a queen.
The master suite bathroom had heated floors and a huge tub/​shower. The only thing that was a bit weird was the noise. So apparently there are radiators heating the rooms. We kept hearing this strange knocking noise and then eventually we figured out what it was.
The room service was very prompt and set things up efficiently. The food was good as well. We enjoyed the Palm Court for drinks, they have an excellent selection of Scotch.

My review is solely on Palm court.
My boyfriend and I came here for Valentine’s day brunch special. This place is breathtakingly beautiful. The décor is adorable even to little details like Eloise tea cups.
I tried du hammam tea and enjoyed it very much. Every finger food on the stand tasted really good too. My favorites were steak tartare and smoked salmon. From desserts, i love their macarons and raspberry dessert which i don’t recall the name of.
What took me by surprise was their service. Our server never checked up on us once during our meal and only checked on older, white people next to us. It made me feel small and unappreciated when we’re paying good amount of money for the meal. It took him forever to come back around to take our order so we were basically starving in our seats. Also i thought it was pretty rude when another Asian couple sat next to us and the server kept emphasizing that it’s $ 120 per person. I’m sure if they came to plaza on valentine’s day they were probably expecting something close to it.
I’ll be definitely coming back but I hope I don’t see him ever agai

My daughter and I loved having afternoon tea at the Palm court! Although it’s a little more expensive (to be expected when at the plaza) the experience is totally worth it!

Condescending employees and hit-​or-​miss service. The hotel itself is gorgeous, but we certainly were not made to feel welcome at any point during our stay. Even had to lug our own bags up the stairs into the hotel upon arrival… with NO offer of assistance!
We’ve stayed at many five-​star hotels in many cities and have never encountered this level of disdain for guests. We will not return.

Loved it! Once in a lifetime weekend for my wife’s 50^th birthday. What a special place!

the greatest hotel experience i’ve ever had in a place i wouldn’t have expected any less! right from the check in, everyone has been incredibly kind, helpful, and courteous. i even had a package delivered to me during our stay and i couldn’t have asked for better service. also had room service the next day at 9:30 AM sharp with everything just as i asked. my order of steak and eggs was delicious and filling and the whole breakfast in bed experience was just a joy. the suites and the lobby and everything in this hotel is just beautiful and exquisite. will come back when im in the city again!

I must say I was very disappointed after a recent early dinner reservation. I’m more a Unilocal reader than contributor but this took the biscuit. The service was somewhere between poor and terrible, had to ask to order after being ignored/​forgotten (it wasn’t even busy), ask 3 – 4 times for more water, plates weren’t cleared between courses, my friend’s soup was cold, a hot soup arrived 20+ minutes later, we were told it was ‘made from scratch’ Now honestly, I don’t think anyone expects that soup is made from scratch per order, ridiculous. Food was fine but forgettable with the poor service. Wanted to do afternoon tea there but wouldn’t bother after this dinner experience.

Been there when I spent time in new York city with friends great place, i was very surprised to see such a great architectural design and the hotel was well built must see place if you go to NYC

Whenever I’m in the city from CT I must stop at The Plaza. A NYC trademark. Not to mention you must stop in to visit with Nick at the lobby bar. Nick is awesome.

Stopped by here while in NYC. The place is opulent to say the least. The food court downstairs has almost anything you might want to eat it’s really amazing but they charge accordingly…

Muy lindo lugar para compartir un desayuno. Los precios son más que accesibles para del él plaza. Detalles como falta de mesas bajas y el difícil acceso al sector desayuno (sumado a conserjes policías) pueden ser mejorados. Recomendable

Beautiful rooms. Classic looking, spacious, amazing attention to detail. Cool amenities. The bathtub in our room was phenomenal.
Guest services are inline with any average hotel chain — not hitting the level of customer service that the décor, cost, or reputation would have you expect. Everyone was perfectly nice, but nothing above a standard Sheraton stay — a bit of a disappointment, if i’m honest.
Maybe it was to be expected during christmas week, but the lobby was always jammed which took away from the experience a bit.
If you stay, you MUST check out the food court on the lower level.

His hotel is very fancy and the location is perfect in front of Central Park. Although entering this place you will find that it is very crowded. They have a lot of shops and restaurants downstairs that are very fancy. This place is cool but is expensive! $$$

Terrible service. Way too much attitude. They’d throw out Eloise. And, Annie, too. Very anti-​tourist. Don’t go. They don’t want you. Much better choices in Manhattan.

Quintessential Old New York while keeping up with modern times, The Plaza is a classic. I have fond memories of celebrating my dad’s birthday here years back, and welcome any opportunity to visit to this day.
I can understand why Eloise enjoyed her life there so much.

I’ve never stayed here but I love to visit. I’ve had lunch/​brunch several times at the Palm Court. This is a place for special occasions only. I love the renovation of the Palm Court and the building in general.
No one has ever questioned my presence when I visit. I be sure to stay clear of the area for the private residents. The architecture is so beautiful. I enjoy every visit. The flowers in the lobby are photographic. They keep the place so nice. It’s fun to browse the high end stores.
This is a must see place to bring your friends and family from out of town. Check out the food court downstairs.

This hotel beats all the other hotels I have stayed at in NYC. Yes the other hotels
were also very nice, but the Plaza by far the best! The staff is always very attentive and cheerful.
The rooms are the best and wait until you see the bathrooms. The most comfortable beds ever. The lobby is really the champagne bar, I wish they had an actual lobby. The restaurant downstairs was great.

This hotel is a New York City classic that you can never go wrong with. I have stayed here 3 times out of the times I’ve been to NYC and I can genuinely say this is the best hotel I’ve ever stayed at.
The décor is beautiful and classic. The beds have big, pretty headboards and white sheets. The bathroom is gorgeous. There are tiny white marble tiles everywhere– not exaggerating. On the floor, there are tiny gold tiles that write out the Plaza logo. The rooms make you feel like a king or queen, and for what you’re paying, you should feel that way.
The service is impeccable. The concierge was very helpful when my dad and I wanted suggestions for restaurants and closing times for different places around the city. People at the front desk were very nice. Last but not least, there are «BUTLERS» for the guests. I am not lying! After a long day of walking around NYC, I called the «butler» to draw me a bath. This did happen and there are pictures to prove it. He did a wonderful job and did exactly what I wanted! A few hours later I called up for a toothbrush and he delivered a whole teeth kit!
Also, I must say the room service was delicious but overpriced. That is expected. The Oak Room was not anything special food-​wise although the feel of the restaurant was very cool and old-​fashion. Unfortunately, that restaurant closed. The Palm Court for tea was too expensive but delicious. I was young and got the Eloise Tea and it met my girly little kid needs! Having the Plaza Food Court just down the stairs was nice too and was good.

Great decision staying here. Awesome staff, great experience and definitely suggest to others!
The Plaza Hotel is beautiful inside and out, filled with fresh-​smelling flowers in addition to beautiful detailed walls, ceilings and doors.
The staff was very accommodating and kind, welcoming to every type of person staying at their hotel. Make sure to try their cafes and bakeries in the basement.

Fantastic landmark hotel. I have stayed here a few times. Came in today to get a cocktail and a beer cool off relax and do a little people watching. Excellent service friendly helpful staff just what you would expect. Plus I just saw a 20% off with a Unilocal check in which is significant.

WOW. The Plaza is gorgeous. And, I’m pretty sure the lobby is what heaven smells like. Lilies and roses everywhere. The sweetness hangs in the air.
Spend some time looking at the details of the architecture. The walls, ceiling, doors, moldings. Everything is beautiful.
I was impressed with the staff who were so kind to all the tourists taking pictures and hanging around the Lobby. We came in right off the street with shopping bags and flip flops on, but felt completely welcome.
In the basement there are a few high end cafes and bakeries. There is also an Eloise at the Plaza store.
If you’re a Sex in the City fan, the Paris theater is next door. And the fountain out front is where Carrie tells Big, «Your girl is lovely Hubbell».
I’d love to give the hotel a try. If it is anything like the Lobby, it is sure to be magical.

This review is not about the hotel as a I did not stay inside. The review is for the hotel visit as a tourist.
I am always skeptical in visiting until today, my sons girlfriend said that tourist are allowed to walk in and check the lobby and their basement. Thank goodness, we have visiting family from California to use as an excuse. I am amazed how elegant their lobby as I walked in. Timeless elegance with its cathedral ceilings, flowers display, the décor choices and the architecture of the hotel inside. Very sophisticated ambience.
It has a dine in restaurant (like a court), a bar and the concierge desk in the lobby. We were directed to go straight and make a left turn to the stairs for the lower level. Lots of food establishements located downstairs. All sort of kinds. Now, I understand why they are letting tourist to come in– hey, business is business! We did not try though for the day’s visit but will definitely come back. It’s an add to my bucket list-​not just trying out the food court but staying also in the hotel itself. Special anniversary celebration is not far away. I am dreaming to have a sophisticated and elegant accomodation experience. There is no harm in dreaming. :)

The Quick: if you have to ask how much it costs, you can’t afford it. The Plaza is the epitome of elegance and Manhattan sophistication.
The Details: I’ve stayed a night, I’ve had a drink at the bar, and I eaten in the dining room… None of which I paid for and all of which left me and complete delight. The Plaza has been the setting for countless movies, weddings, galas, and any other grand event. I recommend going for a drink and feeling fancy. One drink will literally cost you $ 25… But that’s what you pay to be among the rich and fabulous.
The Details: Please refer to my first sentence. $$$$

Was here for a buddy of mine wedding. It was beautiful.
I have been to multiple city weddings and have been to 2 weddings at the Pier Hotel. You can definitely feel the difference and feel a step up when you walking into the Plaza.
Place is gorgeous. Service is elegant. Food is average.
New goal in life is to be able to celebrate big occasions with my family at this place.

A life’s dream to stay
Where Madeline did sleep and play
Until that time, happy I shall be
To spend time with company
In the gorgeous, gilded lobby
The food court beneath
Offers many gourmet treats
Packed with patrons night and day
Tis a challenge to find seats
Undeterred are we
The Plaza shall be a stop
Whenever we are in the City.