Pinpoint Bridal

This place was great for adding bustle and a little bit more tightening of my wedding dress.
I did not have much time but they made time for me and both of my appointments they were adjusting to my requests.
You do have to strongly voice your opinion. I had mine tightened. After a fitting I felt that it was too tight and asked to undo it. However they tried to leave it that way. Instead they let it out a little bit but didn’t do what I asked.

I too am sad to have to leave this review, but I think it’s important to share since there is no day quite as important as your wedding day !
I was asked to come back for about 6 fittings and more than one of these fittings I could tell nothing had been changed from previous fitting. But I went along. In the end I paid $ 500 for a change to the straps, belt sewn on dress, bustle in back and hemmed. I was ok with that price.
I didn’t experience any customer service issues. They were always friendly and accommodating in the store.
The problem really happened on my wedding day. I was aghast to unzip my dress and see that the bottom was dirty (I did not bring in a dirty dress) dress was wrinkled and there were still needles stuck in the dress. In hindsight I should have inspected the dress before the big day. But I still would have expected dress to be in much better condition that it was. My bridesmaids spent about 2 hours cleaning, steaming and removing random pins from the dress.
After all this was done the dress did look good. But it wasn’t an ideal experience.

Sucks that I have to write this but I feel like it should be known.
I came in ¹⁰⁄₆ (Tuesday), called beforehand to make sure there was a time opening and agreed on a time. When I showed up I still had to wait because there were 2 people there already. Luckily, I was off of work that day so I wasn’t in a rush.
I brought in a convertible bridesmaid dress and the seamstress reassured me that she’s hemmed dresses exactly like this before, which made me feel good. She started pinning the bottom and half way through she decided, «oh I should tell you the price before I keep going. It’s going to be $ 110.». This is EXTREMELY expensive and such a rip off for the dress i brought in. I was comparing with the other bridesmaids on how much they were charged, and they were around the $ 20-​$ 40 mark.
At this point, she had already pinned more than half my dress and it would’ve been rude to say, «forget it, I’m not paying that». So I let her proceed and was willing to pay that cost and was in a time crunch.
I’d set the date to pick up on ¹⁰⁄₁₄ (clearly written on the ticket) and I showed up at 6:30p (30 minutes before closing). I didn’t have my ticket (my fault) but i showed her the exact picture of me in the dress and she remembered me but could not find my dress for awhile. Then she remembered it was ‘downstairs’. She rang for her son to bring it up. When he brought it up, you could immediately tell she hadn’t even touched my dress. 1000s of pins still in my dress, bunched up the exact way we left it.
At this point I was LIVID but didn’t want to be rude to her. I politely asked her to just give me my dress and I would take my business elsewhere. She offered to rush it in the next hour and delivery it to my apartment, but at that point I wasn’t going to pay $ 110 for a rushed job. I will not be coming back here, they obviously don’t understand the importance of a deadline.

Like a lot of the other reviewers, I got my dress at Kleinfeld and was given a list of recommended seamstresses. I chose Pin Point Bridal merely out of convenience (it is the only one on the list in Manhattan).
THE SHOP: The shop is absolutely adorable! Very boutique for those looking for an intimate experience with family and loved ones. With that in mind it is also small. There is one small dressing area (not entirely plus size friendly — I’m not plus size, but may want to consider if you are). While at the shop there will be a woman running things and your seamstress. The shop is decorated with custom dresses, veils and bustiers hanging on the walls and leather tufted ottomans. It was like being in a fancy boudoir.
THE TIME CRUNCH: I got engaged in August, our wedding date is at the beginning of November and I won’t be in NYC at all for the entire month of October. Not a lot of time at all for finding a wedding dress and getting it fitted before leaving the city. Also, my dress is really REALLY delicate! It is a two layer dress with the top being literally all lace and a little tule at the bottom and the under layer being a sateen spaghetti strap slip. So I needed my dress handled very delicately, but I also needed it done quickly as I was leaving NYC in 3 weeks. To my relief they assured me that my dress WOULD be done before leaving NYC. After being told by wedding dress shops that it couldn’t be done, Pin Point Bridal said «no problem».
THE FIRST FITTING: My biggest concern was the slip underneath the lace over layer. Although it is obvious that I have some, my breast are still pretty small. We decided to add in cups. The cups they chose were a little on the large side in my opinion, but they were thick which would help for a November wedding. They gently took the dress off, wrote up a bill, took a $ 100 deposit and we scheduled a date/​time for me to come back (2 weeks later).
THE SECOND FITTING: I made a mistake; I didn’t call ahead of time. When I arrived I was again greeted pleasantly and given my dress to try on. I noticed that the sateen slip was done well except for the top. The top was still a little large around the breast. That could be easily fixed, but I was disappointed because they hadn’t started work on the lace over layer. This is the most important part of the dress. Still, I was fine because I got to try it on with the alterations that were done to the sateen slip to see if I had changed my mind about anything. The ladies apologized and told me to come back the next day (Saturday) for a final fitting any time that works best for me. I wanted to come during a time that worked best for them because they were really busy and I also couldn’t keep making trips to/​from the shop as this was wasting money (No unlimited MTA card since I stopped working. I was riding my bike everywhere I needed to go). They assured me it would be done by Saturday
THE THRID FITTING: Saturday morning I called ahead of time and was told that my dress was ready. I came in around 2pm, but they were occupied with another bride-​to-​be and her family so I agreed to come back an hour later. I got back to an empty shop and the lady who runs it was eating some food (this poor woman hadn’t even had time to eat). She grabbed my dress and I tried it on. To my surprise the top for the sateen slip was even more loose than it was the day before. The good news is the lace over lay was done, but the neckline was higher than I would have liked. They offered to lower it on the spot, but I decided to take the dress home without anymore alterations.
THE PRICE: The alterations cost a little over $ 600 which I’m not sure is a good price or not. When I first saw this number during my first appointment I thought the high price was due to the time crunch and that was okay with me. In the end they were nice enough to give me a little discount because of all the back and forth
THE LADIES: I love them! I didn’t have anyone with me (friends or family) during my fittings so it was great to share some laughs with them. They were sweet, helpful, HONEST and super super pleasant the entire time. Always apologizing when apologies needed to be made, always suggesting and doing their best to be flexible enough to accommodate schedules. These ladies work really hard and I thank them so much for blessing me with an enjoyable experience at their shop.
CONS:
— 1 small fitting room
— Can be a little unorganized/​very busy (make sure to call ahead to check on progress)
PROS:
— Boutique shop with intimate fitting experience
— Very pleasant staff
— Ladies are more than accommodating in regards to everything (schedules, family, timelines, etc.)
So overall, I’m very happy with my dress and the ladies that assisted me and will make any other slight alterations somewhere else when I leave NYC for the month of October.

Not worth the trip! I can’t speak for her services because I made an appt. to see her during my lunch break & ended up leaving without anyone saying ONE word to me! I had called earlier & explained how I didn’t have much time to waste. She said it was okay to come on my lunch break & she would take care of me. I came into the shop & she didn’t even acknowledge me! She dealt with a bride & never turned to me to say something like: I’ll be right with you. The shop is not big at all, the least she could’ve said was hello. After sitting around looking like a fool for 45 mins (45!!!) I left & went to Selene’s in alphabet city. She was more than happy to help me & cost less money. I’m one to pay for quality but I won’t give you my money when you’re rude! Selene has good reviews & I can see why. Even in a one person shop, I felt valued. Skip Pinpoint if you’re one for respect.

I hate writing this review. I hate writing this because the staff really did spend a lot of time with me through way more fittings than average, working out small issues like a strap not falling as it should and the collar being too high. They did great work on those trouble spots. The big problem here though is the hem. After the first round of adjustments, I still had concerns about the hem being too long. They pinned it again and said they’d take it in a bit more. By my last fitting, it didn’t seem any different and I had the same concerns. The woman behind the counter convinced me of the following points: the length is as it should be, it’s not on the floor, you will not step on it. Needless to say, I spent a lot of time stepping on my dress at the reception. I tripped over it a few times which was awkward and embarrassing. I’m not saying these women aren’t good tailors (they are very talented), I am saying they’re not necessarily going to be looking out for your best interests and you should trust your gut.

I am getting married this month and needed a great tailor to help add lace to my veil and incorporate my mothers veil into mine. my mom had recommended Pinpoint to me so I tried it — Fatma was incredible throughout the entire experience, she listened to my vision and really made it come to life both tastefully and beautifully. Fatma texted me the options for lace as I was short on time and found a gorgeous lace for the end of my veil. She was a pleasure to work with and absolutely worth the trip uptown from my apartment in Gramercy. She made the experience so easy and did a A++ job at a very fair price. I highly recommend this store to all brides and hope to come back soon. Absolutely ask for Fatma — she is extremely talented and a pleasure to work with :)

I had my wedding dress and sari tailored here. I would definitely recommend them. They’re very courteous and always on time. It was a great experience.

I purchased my wedding dress from RK Bridal in January and was referred to Pinpoint since the alterations dept at RK was booked solid. By the time my dress arrived and was fitted, I had about 6 weeks before my wedding date. Pinpoint had no issues with the quick turnaround time and were able to accommodate me (Alterations at RK by the way take 12 weeks by comparison). At my fitting, Fatima, the woman that assisted me, was a true professional. She expertly pinned my dress and recommended a few areas that needed alterations. I was concerned about the final product since I had a lace dress with a detailed trim but I had another fitting a few weeks later and everything was flawless. Kudos to the seamstress and the staff. As a first time bride, I was a little nervous to take my dress home after it was finished on the subway at rush hour so they even let me keep it at the store until the weekend! As far a waiting is concerned, I did have to wait to be seen on both occasions but I didn’t mind it at all. They are a small business and the fact that they take their time with each customer rather than rushing each person through is a comfort. Thanks again, Pinpoint!

There is a level of professionalism that you expect from a store owner and its employees towards you. The people at Pinpoint Bridal far and away exceed my extremely high expectations on how a customer should be treated.
My fiancée and I are not the easiest customers, and when my fiancée decided to change her dress 3 weeks before the wedding, the people at Pinpoint Bridal were more than happy to help us with a new gown.
After several alterations, a last second change in a belt and a slight tear that needed to be fixed in her floor length veil, no challenge seemed too difficult for the people at this store. Every single change my fiancée made was met with a smile and a price that was more than fair.
After two gowns, two veils, two belts and several alterations, we wound up spending less than $ 2,000 for everything. The women at this shoppe were more than professional and very easy to work with. Anything that needed to be done was done on the spot and when there needed to be an extra mile gone to, they went an extra two miles.
This place is run by true wedding gown professionals who know what they’re doing and understand all of the stresses and dilemmas with getting married and are more than happy to help. That kind of service is priceless in today’s economy and that’s THE reason why this business will stand the test of time.

I cannot give enough stars and praise for the team at Pinpoint. After the person I hired to make a custom made beaded gown failed to complete the dress (and butchered the fabric) 4 days before the event, they accepted my job, took amazing care and completely repaired the dress. They were calming and gave me peace of mind during a highly stressful experience. It came out flawless, exclusively due to their expertise and professionalism. I would recommend pinpoint to any bride, bridesmaid or special occasion dress tailoring needs.

Unprofessional, Verbally Abusive and overpriced!
When you «book» an appointment you will be triple booked and bullied. You walk in and stand in the corner no one acknowledges you and you watch the bride in front of you take 45 minutes out of the hour you booked. Mid way through another «booked» bride wanders in. They tell you to wait another 20 minutes while you wait for them to find your dress. It is a circus of one woman trying to cram as many customers in and give as little service as possible.
While you are being fitted she takes phone calls (I counted 10) and stops working on you to talk to people who wander in. You stand there dripping in sweat while she is hustling the next prospect. I had the nerve on my second appointment to finally say ” I have an appointment and I would like to have it. then you meet the husband. He comes screaming out of the back office waving an ipad in your face telling you you’ll wait as long as it takes Then they won’t work on your dress she called her assistant over and stood glaring at me through the rest of the fitting refusing to help
They did a hem and took in the waist by about a half an inch. They charged me 75% of what I actually paid for the gown. I wish I had gone to my friendly cordial tailor who would have been polite and not ripped me off.

They did a wonderful job reshaping and reforming my beautiful wedding gown. I have no idea why there are poor reviews as I called and came many times (even in between fittings) and I was never given an impression that I was annoying or overbearing. Picked up my dress yesterday and can’t wait to wear it on Sunday!

I bought a Vera Wang dress at a sample sale for a great price, so I was very selective when it was time to choose a tailor. I gathered quotes online and through the telephone, and I put aside an entire Saturday to traipse around Manhattan carrying my dress, garnering in-​person quotes for the work I needed done to my dress. Luckily, there wasn’t TOO much work: just hemming, cleaning, bustling, and putting on straps (it was a strapless dress when I bought it).
Pinpoint was my last stop that Saturday, and I knew it was the one I had to choose. The shop is neat, bright, and presentable and immediately you know who will be doing the work on your dress. It’s apparent that it’s a family-​run business, not one of those wedding accoutrement mills. Remziye also used to work at Vera Wang bridal, so that put me at ease. Their pricing was on the lower side of the quotes I had gathered, not shockingly cheap, but good enough.
Going to what some other reviewers have mentioned, it is important that you call to confirm all your appointments with them and keep your slip. Also, keep good records regarding your payments and what you want done to your dress. If you make payments in cash (their preferred mode), be sure to write down what you paid and what the balance is. And be firm about what you want and don’t want. I went for my fittings during the height of the summer wedding rush (I had a September wedding) and on more than one occasion, they seemed overwhelmed. But if you follow these guidelines (common sense, really) and bring a little patience, you’ll be fine.
At each of my fittings, I asked Remziye to hem the dress further because I was paranoid about tripping down the aisle. In the end, it was the perfect length. She constructed straps from the organza left over from the hemming, and they looked great. All in all, I was very pleased with Pinpoint.

Pinpoint did excellent work on my wedding dress. It was a Monique Lhuillier dress and they created a longer train in the back. It fit gorgeously.

After a year of shopping for a dress, my wife decided to costume make her dress here. This place made us very happy and we definitely recomend it.

Luckily my wedding dress only needed a bustle and a slight tightening of fabric on the top. Owner knew what she was doing. however, she is not good with numbers — Total cost was $ 450 (dress + steam) and I gave her $ 165 at the first visit. The balance should be $ 285 but she kept showing me her calculations on a piece of paper that it was $ 295. I know it’s only $ 10 but come on. just use a calculator then. Also, one of the bustles was broken when I came into the store for the final fitting. Lovely.

DO NOT COME HERE!!!
I came here to get my wedding dressed altered. The process seemed simple. I went to her shop, put on my dress and she marked where it was to be hemmed. I suggested the bodice to be altered as well since it was very loose on me. She said ‘No, that’s too complicated and plus most brides gain weight before the wedding.’ I was skeptical but thought that with a different bra and stress of the wedding she could be right. 6 weeks later I went to pick up my dress. I showed up 5 mins before my appointment time. I waited almost an HOUR AND A HALF to be seen. My dress wasn’t even at the shop.
It became evident that they HAD NOT hemmed my dress and were doing it while I was waiting at the shop. After the wait, the lady finally showed up with my dress… it was still NOT HEMMED!!! They had just folded the fabric over and done long stitches across the bottom. There was no actual cut. I COULD HAVE DONE THIS. After I tried it on, I saw it was at the right length and told her I was going to take it home. She hesitantly said, ‘Well, ummm we’re going to have to actually hem the dress (cut and sew) before you leave or it’s going to fall out.‘
What have I been waiting for the last 6 weeks for them to do!!! This was completely infuriating! She started sewing my dress while I was wearing it. Someone else came in, she stops in the MIDDLE OF SEWING MY DRESS, and asks if she can deal with the other customers (who haven’t even waited 10 mins yet). At this point, I had lost all my patience and told her no and that I had been waiting for OVER AN HOUR (and the dress isn’t even finished!!!). She reluctantly stayed on my dress and finished sewing the folded over hem. It was horrible! When I went to pay, she wanted to charge me an extra for the veil I had purchased the month before. It clearly stated on the receipt that I had paid for it. It was just a completely ridiculous unprofessional experience. To charge $ 500 for a simple hem and then not even DO IT! I could not handle being in that shop and leave my dress there any longer. I wish I had paid credit instead of cash so that I could get my cc company to dispute this ridiculous charge.
~I had also asked the seamstress that carried my dress in if they can fix the bodice and she said of course, it is very loose on you. I was not going to leave my dress to them again. My advice, heed the warnings of previous customers and do NOT TAKE YOUR DRESS HERE! It has been a miserable experience.

Wedding dress alterations done here and in the end it all turned out good and fit well, but the whole process leading up to it was stressful. As with Alison M. I had a sample dress and also had a longer timeline until my wedding, which I’m pretty sure means, they don’t do any alterations until right before, because the same thing happened, where the alterations weren’t actually complete or done until the very last one. I also had a bunching near the waist/​bustline and she kept arguing with me until I pointed it out ecplicitly in the mirror and also had my sister take a picture and then she finally said, ok maybe I see it.
They never replaced a crystal they said they would. They can NEVER find your dress. Whatever you do don’t loose your ticket number, because they do not save things by name.
On top of all that, I had the entire thing quoted and priced and paid half upfront, it included the alterations, cleaning and press, it was all written on this little piece of paper. Then at the last fitting it was a different woman and she tried to charge me extra for cleaning, but cleaning was written ON THE RECEIPT. I could see it, I pointed to it. And she replied «Yes but it should be a separate item» and I said well maybe its because I first came last year and prices were different and she wouldn’t honor the ticket as it was written and added $ 50 onto a check that was already fully written out to include tailoring, clean and press. Then she had the nerve to try to ask for cash only instead of credit card for final payment. What a rip off.
If you want to keep your sanity, don’t go here.

I came here to have my bridal dress altered less than a month before the event. Though my husband and I got married out in LA, few of our family members were able to make it to the wedding and as a result, we wanted to have a (late) wedding reception/​one year anniversary party back East to celebrate with the rest of our family.
Balancing school and everything else in between, the women at PinPoint Bridal were very accommodating to my schedule. I love how my dress turned out! They are very professional, friendly, and knew exactly how I wanted my dress to fit. I also purchased a lovely hairpiece from their display.
I would highly recommend.