Pet Market NYC

They are supposed to open at 10 AM, which is when I got there. (Was in a hurry and ran there before work). Waited 15 minutes and finally left. Called to inquire about delivery a ½ hour later, and they were finally open. I let the woman who answered know I waited for them to open and finally left and she said «okay??»
Awful customer service. She could have apologized for taking her time to open the store. Not a fan.

Small and has limited items (and very few cat items). Also the guy working the cashier wasn’t even behind the counter when I walked in. He was sitting off by the window busy on his cellphone — never greeted me when I walked in, asked if I needed help with anything, etc. which didn’t give me a good impression given no one else was in the store. When I finally got to the cash register, he brought over his phone and barely looked up from it while he rung me up.

Moved in next door and was so excited there was a pet store so close. Went in and bought a VERY expensive dog bed. I told the clerk it might be too small for my dog, but I would check and see.
When I returned a day later with the bed that was in fact too small, I was told by a different clerk that i could not return the bed. I had not received this information at time of purchase, otherwise I certainly would not have bought it. I asked the clerk to call the owner. The owner would not accept a return, leaving me feeling duped and disappointed.
Needless to say, I’ll NEVER shop at a store that thrives on swindling its customers. Shame on this place for taking advantage of people.

Friendly staff, insanely overpriced. You can find everything way more cheaper at every chain, vet, and online retailer. It’s nice to support local, but I’d rather pay $ 36 for a case of food rather than $ 63 for the same.

The Pet Market is a boutique pet store in HK. Not the best prices out there, but the store cat Phoebe makes every visit cheerful.
Pet Market also has a customer loyalty program which is an incentive some stores lack.

Well stocked with everything you need for your pet (no, not as much as Petco) and a really, really friendly and knowledgeable staff. It’s great to have them in the neighborhood.

It is certainly a bit expensive but it carries a great stock and has friendly staff. Also, basically just cat and dog stuff, no bird or reptile supplies.

Love this Pet Market!!! They have Dog Nail Polish pens from Warren London plus many other great dog products!

Well-​stocked little pet store.
More dog stuff than cat stuff.
Friendly staff.

Wow this place was way over priced I just got poop bags from this place and the charged me 16.00. The staff was amazing and very nice. But the prices are crazy.

Nice staff. Overpriced as HELL. The same Cuz that costs 15.99 here can be bought at Petco for 7.99. That’s pretty evil.

They are so expensive. I bought a coat for my dog, and it was about 160 bucks, and the guy said oh it’s from canada. when i looked it up online, the canadian site that manufactures the coats, charge half that price!
another time, i was planning to buy a raised double diners. the guy quoted me some ridiculous price, then i said no, it’s too expensive, then he said he would drop down the price to $ 50 a bowl, gee, a hundred dollars for two bowls and a stainless steel rack. i said it’s too expensive. i ended up buying it online on
for 24.99.
is everything in that store overpriced? i’ll still give ‘em a chance but gosh the prices they charge on some things are ridiculously high!

Horrible! If I could give it 0 stars, I would. They charged my credit card for food that was never delivered on the promised date. On top of that, they tried to rip me off.
I called to place an order on Wednesday afternoon for food to be delivered by 7 pm the same day. I called around 2pm so they had enough time to deliver. When I got home from work I noticed that the dog food wasn’t delivered. I called the next morning to see why my dog’s food wasn’t delivered and the cashier’s response was «we are having trouble with the delivery person.» She also said something else about not having any stock left of the large bag of dog food i ordered but changed the subject and ended the conversation with asking me to call back later to check in and hoping for the food to be delivered by that night (Thursday).
At 7:45 pm I called again to ask why my dog’s food still wasnt delivered. Again her response was that they were having trouble with the delivery guy and that he had the large size of the food in the car. Then she said that they were closing soon and no delivery was possible. I was furious at this point and wanted my money back… She somehow gets an employee to deliver the food before/​after they closed up the store… She had another problem though. she said they no longer had the large size of dog food so she suggested on giving me two small bags instead. It seemed to her like she was doing me a favor by giving me 2 small bags without charging me extra. At the time, I didn’t know how many came in a little bag since we always get the big ones. But, when i finally got my order… I compared the counts between the small bag (12 patties) and the big bag (32 patties). So I did the math… she gave me 2 12ct. bags (total of 24 cts) instead of a large 32 ct. This lady just ripped me off… or can’t do math…
Never ordering from this place again…

Horrible. They tell you that they’ve ordered something for you and it never comes in. Then when you check back they say they’ve never carried it. It’s a shame – a prime location with subprime personnel.
And the highest prices in town.

This place is great!
The Superb: Free delivery on their bagged food. Very competitive prices. They carry California Natural. For not being very big, they have the store crammed with great merchandise.
The Average: Selection in the store is limited compared to some of the bigger stores. But they really do a great job with the space they have.
The Horrid: Nothing.
They also have some extremely sweet cats that reside there.

I could not fit all of my dogs toys in my suitcase when I made the move to NY. Therefore, I needed to stock up on toys and treats and I needed to do it quick. Toby the dog was not happy that he had nothing to play with.
The Pet Market is a smaller store… but they use the best of their space. Every square inch is stuffed full of toys, treats, dog beds, food… etc…etc.
They had a particular brand of treats that my dogs LOVES and that I have been looking around for months and months for. They were very friendly inside and were happy to play with my dog while I shopped around.
As a bonus… they also offer free delivery. I mean… who wants to carry around a 20 — 40 lb bag of dog food? Not me!