Payless Shoe Source

I am leaving this a 4 star review but I felt it important to share my recent story. I was in the city and broke a shoe. I hobbled my way to the nearest Payless. I found as event pair of sandals. I went to check it and paid for my purchase. I have many times in the past had a Payless discard my old shows but at this location I was told they could not do that. I asked of the manager to verify policy. Veliz was the manager on hand and verified that she felt it was against store policy. I explained I was not happy with the policy and that I had done this many times but I still was forced to leave the store with my old shoes to find a garbage to dispose of them myself.
I have contacted the Payless corporate and requested that a district manager call me to discuss this policy. The call taker did not feel there was a company policy not to discard a customers old shoes at their request.
I had no direct problems with the staff just their policy. Amazing the worst of the discussion was another lady complaining /​customer that I did not agree with the store policy. She admitted to be working for a law firm but would not give her name or the name of the law firm. Most likely because she clearly did not care for customer rights or customer service. Probably would reflect badly at her job.
I review and fight for rights. Customers do have rights.
*** the district manager never contacted me so I reduced the rating.

Absolutely horrible customer service — good shoe collection.
As I was browsing through the shoes for ~10 minutes (trying them on and keeping them back if they didn’t fit), the lady at the store (I do not know her name but she was a middle-​aged lady with a heavy built and spoke Spanish) comes and says very rudely that I was trying on a lot of shoes and that was causing her too much work (although I was keeping the shoes back in the case where they belonged!) and tells me rudely to not touch the shoes after I have finished trying (which makes absolutely no sense!).
Thereafter she shouts something to a guy who works there (young guy, spoke Spanish) and he comes and stands next to me for ~10 minutes while I am searching!
The lady I am referring to was extremely racist as she offered to help another woman at the store who was not Asian (unlike me).