Paperless Post

Can’t rate it lower, so it gets 1 star. It is the most user hostile site I know — very inflexible and at times impossible to even edit the text. The «coins» system is ridiculous and you have to buy the coins in increments instead of just buying a card any paying as you go. The designs are appealing, but what good does it do if you can’t customize the text? I don’t know how they survive!

I used paperlesspost online invites for our save the dates, another card asking for mailing addresses, and a third one for a pre-​wedding event. I also got actual paper wedding invites from them (yet, they also sell paper products).
The paper invites were beautiful, simple, easy to modify and shipped super quickly and in perfect packages. They were also a reasonable price for the high quality product we got.
The online invites were similarly easy to modify with our details. All three were free and beautiful. I love that the save the date asked for people’s mailing address. Unfortunately since everyone did not put it in, we had to send another card closer to the wedding asking for addresses. The tracking system makes it super convenient to see who has seen the card, and who has put in their address. People can also add comments on the wall, see who else is invited (optional), see the location on a map, see further info provided by the host, etc.
The only changes I would recommend are:
1) I wish there were a way to send out a message to everyone on a list who hasn’t put in their address. Right now, there is only the option to send a message out to people who have opened and who haven’t opened.
2) I wish the mobile (Android) site showed more details about tracking (like if they have entered their address), or I wish you had an android app.
Other than that though, this site is AWESOME. It has definitely made my life easier planning this wedding. I have also received many compliments about the online cards we sent out and I suspect we’ll hear more about the real paper cards we send too!

Love that there are lots of options for free. And many of those designs are lovely.
However am currently ripping out my hair trying to figure who is and who isn’t coming to my wedding and who has actually been invited. Total number of guests is tallied at 178 with 109 confirmed attending yet only 21 guests haven’t replied and 6 send regrets. Last time I checked 109+21+6 only equals 136… So where are the other 40 people??? If there is some secret to the tallying system some help/​hints would be nice.
Also when double checking the address invitee list against the invitation tracking list, some guests were included as added but no trace could be found in the tracking list.
Free isn’t worth hair tearing and head banging…

terribly buggy platform. I had so much difficulty getting it to save my entered contacts and messages that they refunded my money before the invitations even went out. 2 days before the event I learned that many of the invitees had only visualized the card for the morning event, and not for the evening party — apparently they were viewing the invite on a smaller browser size so couldn’t see the evening card to the right, and the calendar function only calendars the first event. I scrambled contacting guests in the hope that they could make it — and that I hadn’t committed to feed the number of people who had RSVPd, but not for the entire event. I hope someone starts a competitive product so there’s some motivation to fix the bugs, because I see no effort at improvement. And if the product isn’t optimized for multiple browser sizes, tell me ahead of time. I’d rather pay for postage — or use Evite, who’s never lost one of my invitations — than learn in the 11^th hour my guests didn’t even get their invites. use with caution.
update: I emailed the co-​founders/​CEOs, James Hirschfeld and Alexa Hirschfeld and the COO, Lucy Deland on 12÷2÷15 to give them feedback. As of 12/​7, no response from any of them. You can hardly blame customer service for their lack of responsiveness when senior management doesn’t bother to respond. Word to the wise: Evite has gotten a lot slicker, with for-​cost products that rival Paperless Post. And Evite has never let me down.

Nightmare customer service!!! Worst I’ve ever encountered in my life. Unprofessional and rude on all counts. Do yourself a favor and do not use this lame service. I see others concur. They stink. Wish I could give zero stars.

This company is frkn lame. you go through all this «design» crap and of course they are requiring you to buy these stupid «coins» for dollars not coins. you get to the end and the send button for you to send out the invite. doesn’t frkn wrk. SUCH waste of time.
Their frkn help topics have nothing to do with what they are labeled under. sending card and recipient list. that’s pretty straight forward. not these guys. nothing even mentioned anywhere about SENDING anything. but of course they have detailed info on how buy their lame ass coins.
ill be calling my bank tommorrow to say GOODS AND SERVICES NOT !!! DELIVERED. YOU SUCK PAPERLESS POST !

BEWARE! Just because Paperless Post marks an invitation as «sent» does not mean it has arrived or will arrive in the recipient’s email. A quarter of the invitations I sent out for a shower went missing. And I never received several invitations that were listed on their website as having been «sent» to me. Customer service had various excuses about why this might have happened, none of which held up: Paperless Post was in my list of approved contacts, I searched my spam filter, etc. Their position is that the invitations are marked as «sent» when they are delivered to the server, and what happens after that — i.e., whether or not they actually arrive — is not their concern.

I used Paperless Post for wedding Save-​the-​Dates, which I was very happy with. Because our wedding is going to be overseas I decided to use Paperless Post again for the invites. I was able to select the same card in paper and online formats. I like the option of both, so I don’t have to worry about the delay of international shipping. It is also so easy to keep my wedding ist organized and communicate with guests. Could not think of a more beautiful way to keep a destination event organized! Oh and our letterpress invites look great. I could not find any review about PP’s fine paper printed materials, so when my box arrived less than 1 week after ordering I was a bit nervous, Hopefully others see this and feel like they are not taking a leap of faith ordering paper from a «paperless» biz. Even the box everything arrived in is fancy!

If you’re looking for a contact number for customer service it’s (212)929−1234. It seems like they don’t want people to call and take way too long to respond to questions by email. Once I found this I received great service and my question was answered within seconds!

i love love LOVE their cards! Beautiful artwork, I always get wonderful comments from friends I send them to. Got my first print cards for Christmas last year and they were beautiful. A+

Customer Service refunded one of my shipping charges!

Customer service SUCKS.
Let’s see how the cards turn out.

I ordered print invitations to send in addition to the email invitation with rush delivery. After increasing the print order and being asked whether I wanted to combine the orders, I responded yes that I did. Three days later, I receive an email that the customer service contact who I responded to did not receive a response and cancelled my orders. I now have to create new invitations on my own in a rush to get the invites out asap. Never again for print invitations — UNRELIABLE

TERRIBLE SERVICE! They make promises they cannot keep. Cancelled my order 2 weeks after I was expecting it to arrive.
Never again– UNRELIABLE

Used paperless post for my save the dates (paperless), and received so many compliments! Customer service was fantastic and responded almost immediately when I had some questions. I loved them so much I ordered paper thank you notes for the wedding too. Thank you!