Paley Managmnt Corporation

I’ve lived in the Chelsea building managed by Paley for 9 months now. Everyone in the office is very friendly and easy to work with. They are very organized. The building is well taken care of and the super is amazing.

One of the staff took my application and the fee for an apartment in the morning, then when I called later that afternoon to make sure they had everything they needed, I was informed that they’d already had an application on the apartment before mine. They were happy enough to take my application fee though.

I’m not sure why there are so many bad reviews here — because I had nothing but good experiences with Paley. I lived on 84^th St for 3 years, and just recently left because I moved to Virginia. I loved my apartment, it had great light and was huge for the amount of money I was paying. My super was wonderful, I had his cell phone number and would text him if I needed anything. He would always get what I asked taken care of immediately, or that week if it was a less important issue. I rarely went to the office, but when I did they were always helpful. I would bring my dog and they would always have treats for him.
A note to people living in NYC apartment buildings — many management companies are outside of the city, or buildings are owned by people that don’t even live in New York, so there is no accountability on behalf of the company/​owner. Paley’s office is right in the UES and you can go to the office or call and actually speak to someone. The buildings are clean and well taken care of, and most of them have laundry in the basement. I’ve lived in apartments that had holes in the kitchen floor and paint peeling off the walls. When I saw my apartment I saw three other Paley Management apartments available – they were all well taken care of.
Also, keep in mind that cockroaches are in every NYC building in existence. You cannot find an apartment, even a brand new one, that doesn’t already have cockroaches getting in somehow. A dead cockroach is a good cockroach. In my 3 years of living there I found one dead cockroach. In my old east village apartment, I’d see them running around at least once a week. A note to the review below – the apartment building you live in is your home; if you see a dead cockroach on the stairwell, what’s stopping you from picking it up and throwing it out yourself?
Hope this helps for people who are seriously looking to rent through Paley — you won’t regret it!

I just signed a lease for a Paley apartment in the UES. I have had a positive experience thus far — no issues seeing the apartments, upfront about policies and procedures, and a pleasant experience with everyone in the office — Kim, Kathleen, Michael and Mr. Paley. I don’t move until September, and I’ve signed over a month in advance. I had a nice chat with everyone about my cat (sharing cat photos with Kim) and about ballet and music with Mr. Paley. He also told me his favorite local restaurants for sushi, burgers and pizza. We’ll see what happens once I move in… hopefully the experience will continue to be positive.

These people are awful.
I’ve never dealt with worse customer service and accounting in my life.
They’re treat their clients terribly — with incredible hostility. It’s shocking, actually. I can’t believe they their clients with such contempt.
They also fail to get basic accounting right, time and time again. I really fear our buildings losing money because of it.
If you doubt this review, don’t take my word for it: read any review about them online or otherwise. Speak to those who use Paley. I have and there was the uniform feeling that this a terribly run company that routinely engages hostile customer relations and sloppy bussiness. Frankly, I’m surprised they’re still in business.

Paley Management is absolutely AWFUL.
I asked for a copy of my lease and letter of recommendation to apply for a new apartment — they refused to print it for me while I was in the office, and insisted on getting it to me when they mailed my rent bill at the end of the month. I told them that this would be too late, but they did not care.
They raise the rent each year a ridiculous amount of money, and when something goes wrong with the apartment, they neglect to fix it. There were dead cockroaches in the hallway on more than one occasion that sat there for weeks, Lightbulbs out in the hallways for weeks, and drafty apartments that made winter unbearable.
Finally the people who work in the office are just plain stupid. Don’t even try to call and complain because they will not even listen to you.
Needless to say I will NEVER rent from this company again, and I highly suggest that you do not either!

I will give «0» for this company

I agree with the other Reviewers that this property management company is the worst. Not only that, but the supers they hire are just as unresponsive. On average I have to ask three times for a routine maintenance service to be performed over the course of a few weeks. When I escalate problems to their attention they simply ignore it or refer me back to the super. Most recently my apartment sustained water damage and the peeling dry wall and mold is still not taken care of. This is why I’m moving out in 90 days. Renters beware…

A joke of a management company. They are legally supposed to give your security deposit back 60 days after you move out. We moved out June 14^th, it’s September 19^th, and they JUST got us our check after repeatedly calling them.
They made my boyfriend and I jump through hoops to get the security deposit back. When it was finally ready after 95 + days they had sent it to the apartment we moved out of! Luckily we asked the post office to forward all our mail when we moved out 3 months ago so we got the check today.
When we went into the office to talk with them they took ZERO responsibility for all their errors and were totally unapologetic. Also, you always have to go there by 6:00 PM to pay your rent which is not easy if you work 9 – 5:30. I’d highly recommend going with another management company.

Really, really awful and unprofessional.
Building was a s*** hole. Once there was a dead cockroach that sat on the stairs for FOUR MONTHS before someone picked it up. Dust accumulates the the point where it is thick in the corners before someone half-​assed cleans it. Garbage stunk up the entire building.
I had insane neighbors above me who would have abusive fights at four in the morning on a regular basis, to the point where cops were called to our building (not by me) three separate times, all between the hours of 1am and 6am. I wrote two letters to the company and nothing was done about them.
They started bringing people in to view my apartment three months prior to me moving out, and gave me only 30 minutes notice that they were coming. When I protested, they said I was preventing them from renting the apartment and that they were going to keep my security deposit. My diamond earrings were stolen and there was nothing I could do about it since three people walked through my apartment that day and I had no way of knowing who it was, and didn’t know I had to hide my valuables that day. I shouldn’t be expected to live in a place that every day for three months I have to hide everything valuable to me because someone might walk through with an inattentive broker. That’s unacceptable.
They threatened me up until the day I left, despite my attempts to be professional and reason with them like a normal person. These people are complete idiots and don’t care at all about their tenants or buildings. Find a different management company.