Ortiz R G Funeral Home

Recently attended services at the E. 116^th location. Very upset on behalf of the family. They were told to be there at 8:30am for the burial proceedings. When they arrived, were told it was a mistake and it was really at 1pm. Then before 1pm, they were rushed to leave earlier and my husband barely made it to his best friend’s burial. There is more to write but I think this is the worst of it.

DON’T walk… RUN!
I’m only sorry I couldn’t give 0 stars.
This establishment in addition to the ENTIRE ORTIZ R G Funeral Home Inc are incredibly insensitive, grossly mismanaged and unprofessional. My aunt’s passing which was already a terrible shock to myself and my family, was made exponentially more stressful because of their incompetency. I was never able to receive her death certificate because of their clerical error in copying the social security number wrong (which they never acknowledged although we provided all the necessary paperwork) which ultimately became an unending ordeal of angry phone calls to funeral director and secretar (ies). Finally, according to them, it was never their problem and was up to us to ameliorate.
My family was forced to make unnecessary trips to the Social Security Office in order to correct the erroneous paperwork submitted by Ortiz Funeral Home. It took more than 5 months to correct their error.
Our limousine driver left behind two members of the family at the Church after the services and sped off to the grave sight. My mother (whom had payed for the funeral services) had to return to the Church to pick up the family members who were left behind (which was in a completely different borough) once we were more than halfway there. Of course, the driver realized he couldn’t proceed with the burial without my mother’s consent, so he ultimately had to wait until she, and the abandoned family memories arrived.
Once my mother berated the driver for his oversight, there was never an apology made by him, nor on behalf of the Funeral Home.
Terrible service, exorbitant prices and shady characters.