Optical Insight

Amazing experience! I went in during my lunch hour and had my new glasses (Rx included) before the work day ended! I have never experienced such fast and reliable service. Jeff is very friendly and eager to help you find the right pair of specks to fit your face and budget. This is my second purchase from Optical Insight; they have such a great selection at different price points. Jeff gave me a great deal on my first pair of the very popular Oliver Peoples… I could not be happier, strongly recommend!

I had both my eye exam and my lenses purchased through Optical Insight. I have a very complex set of requirements for progressive lenses and Jeff worked with me to make all the adjustments necessary for a great upgrade to my vision.

This place is amazing. Jeff is a great personality. Couldn’t have asked for a better experience. Quick helpful and definitely cheaper than I was expecting. If you need anything for your sight problems go here now!

All the service was awesome, they help me to choose a glasses with the things that I asked, cool and good price, and they made immediately so I went out of the store wearing my glasses. All the crew very nice people.

Great experience. Highly professional and great customer service. Huge inventory. Owner and staff are all extremely courteous and helpful. Strongly recommend this business for eyewear needs.

Terrible customer service from the front desk staff. I am always being put on hold for 15+ minutes when I call. Today after being on hold for over 15 minutes after asking to make an appointment with Dr. Justin Rapp, I hung up and called back and another clerk was able to tell me that that doctor was not available anymore. Why didn’t the first person just tell me that?

Absolutely outstanding! Was in-​and-​out of my exam — I didn’t catch the Drs name, but she was personable and wonderful and extremely helpful. Their selection of glasses was also outstanding — high-​end brands (that I, admittedly, love!) as well as less expensive pairs and all great quality. There’s really a pair for everyone at Optical Insight.
I chose frames with the help of the very great professional behind the counter and he didn’t pressure at all to choose one over the other in terms of prices. Right after my exam he had the lenses expedited to me (with some extra perks!) in less than two days! I went in on Tuesday afternoon and had my new glasses by Thursday!
Wonderful service and experience — HIGHLY recommend!

All members of staff were very helpful from the moment I walked in for my appointment through picking frames for my Rx. Dr. Rapp was great while being personable yet professional. Offer a wide range of frames with different styles and fits. In and out within 20 minutes!
Only drawback is still have to fill out one of their forms as the ones on ZocDoc do not cover everything, so only reason for not giving 5-​stars.
Recommend for all, especially if work/​live in FiDi, since my Rx was ready after I returned from lunch!

Had a great experience here.
Brought in two pairs of glasses for repair. One needed new lenses, other needed some soldering done. Both were ready exactly when they said they would be. I asked them to make an adjustment and replace the pads, which they did, no problem. Price was reasonable, and they accepted my Affinity discount.
Will be back for new glasses or lenses when the time comes.

Please DO NOT DO BUSINESS WITH THESE PEOPLE! The customer service is horrible, and the young lady behind the counter is rude as hell.
I tried re-​ordering my contact lenses through 1800 contacts and needed a prescription from optical insight. But the lady informed that she has faxed the prescription to 1800 contacts, but I’ve verified that she never did. 1800 contacts called them repeatedly but the «calls gets auto forwarded to another representative in 1800 contacts.»
When I called optical insight again, the lady claims that she never received the calls, so I explained the situation. She said she had no knowledge of it!!! Then of course, she started the cycle of «let me send the prescription again… Then the 1800 contacts never got the fax from optical insight… Then i call optical insight again to resend… Then back to square one.»
LADIES AND GENTS, THESE PEOPLE KNOW THAT BC OF THEIR UNPROFESSIONAL ATTITUDE, THEY ARE LOSING BUSINESS LEFT AND RIGHT TO THEIR COMPETITORS, and do not want to lose any more customers.
Again, please save your precious time and dollars and go somewhere else. There are plenty of other eyeglasses/​contacts stores around there that will treat you FAR better.

Dr. Rapp, the optometrist, is friendly and helpful, but this place is set out for business. I got tour pairs of glasses, one pair of sunglasses, one for work, one for house and one for travel. I am going abroad very soon and didn’t want to lose my glasses… So, that’s a lot of money, i spent. They never called me when the glasses were done, I had to go twice to the premise to get the three pairs. Picking them up was very unfriendly. He didn’t even offer a bag, and just gave me three pairs and went inside. Still, One was not ready. On the day of payment, they were super nice, promising expedited services, and all that, but it never happened. They do not keep their words!
Now, I am going to see if they would ever call me for my last pair. I almost want to sue them, thinking of all the money (over a grand) I spent there.

Stopped by here after I didnt find the right frames at my optometrist and at LensCrafters around the corner. The store is small, but they have SO MANY frames to choose from. Seriously, like 1000 choices (Prada, OliverPeoples, Armani, Oakley, TomFord, Bulgari, etc.). I ended up in a Prada frame for half the price of Lenscrafters. They also discounted the lenses and cut them for me while I waited. The whole thing took a total of 30 minutes, from the minute I walked in to the minute I walked out. I couldnt be happier with the service, price and selection of this spot. I’ll definitely come back for my next pair of specs.

This store is one of the worst consumer experiences of my life. I went into the store to get prescription glasses. I knew right off the bat that there was something fishy about their business. The alluring inexpensive prices for lenses in comparison to the exorbitant prices in nearby places made me want to indulge in their services. The salesperson was pleasant when trying to sell me a combination of their frames. I tried on a pair of Oliver Peoples and they fit me pretty good. However, I wanted them in a different colored frame. He did not have them in stock and he placed an order. A week later, I came to get my glasses. They were different size than the one I had tried on. When I pointed out this fact, salesperson repudiated any of the obvious facts. They do not give refunds or exchanges. I ended up buying my frames somewhere else and got store credit. One year later, the cheap lenses showed their worth when there was a streaking line on the lenses. I had gotten the lenses in anti-​glare, anti-​scratch coating. The line was a fault in their coating. I would encourage you to STAY AWAY!!! Save yourself some time and headache.

The customer service here is awful!
I put in an order for contacts early December. When I went into the store as I was passing on the 19^th of Dec, they said they tried to call me because they needed credit card info again. Hmmm, funny… because I had no message from them… I gave them the credit card info (again) and they said they’d mail the contacts to my home.
Jan 1, I get home from Christmas holidays and still no contacts. I looked on my credit card and seems they charged me for the contacts Dec 12^th…
I called today and they put me on hold for 15 min. Then, hung up on me. I had to try a few times, but kept getting diverted to some automated answering service. I finally get a hold of them and they said my contacts are in the store… I said that was interesting because they had told me they’d mail it to my home. She said they called me. Apparently, these people don’t believe in leaving messages because, again, I had no message from them…
C’mon…is it REALLY this difficult!!!

I went in on Wednesday and asked how much for an eye exam. The man behind the counter said $ 50. I came in the next day, got my eye exam. And then he charged me $ 75 dollars.
I paid the $ 75, but I don’t think I’ll come back here. That’s lame to use a bait and switch tactic. Just be honest.
That being said, Dr. Rapp, the optometrist was nice. He comes in twice a week. I’m giving this negative review purely based on the bait and switch on the price.

Do not use Optical Insight until the financial district phone lines are up and running again because the midtown office is disorganized and clueless. The woman who answers the phone in midtown office is unhelpful, frequently isnt in the office during office hours and doesnt listen to the messages on the machine. I am still waiting for 6 months of contact lenses that i ordered by phone and that i paid for already by credit card. I have had to call repeatedly and i have not gotten the delivery even though i was promised they would get here. My main issue is with the midtown office and not the financial district one — curstomer service there had been quite good. But if you cant reach them directly, dont bother.

Optical Insight is the best!!! I have recommended this place to several coworkers and they have had great experiences as well… I came to work today and didn’t have my lenses and of courses all I saw was blur, i called optical insight to see if they had a pair for me and guess what the did … that’s what I call great customer service … They are a lifesaver!

I broke my glasses thanks to being a retard and thus I needed a new pair, since I was tired of holding them up like opera loops. Thankfully I have insurance, so I checked for the closest optician/​eyewear store and lo-​and-​behold — Optical Insight was right across the street from my office.*
I called and was able to make an appointment the same day. The optician, if a little spacey (it was Monday, as she told me) was thorough and made sure my eyes were healthy and I was getting the right prescription.
Since I plan on actually wearing my glasses in public (I sometimes like to look like a nerd on purpose), I figured I’d opt for the designer frames as opposed to the awful «free frames» my insurer provided.
I have to say, the service was pretty fantastic. The sales girl let me try on all the frames I wanted to and didn’t push the super-​expensive ones on me. All told I paid $ 200 for my frames (Versace), super-​thin lenses with anti-​scratch and anti-​glare coating. I’ve had the same insurer for a while and have been to other places where my glasses always came out to $ 250+ (I’m very myopic and thus need the thin lenses), so this was a surprise. A good one.
Great pair of glasses, interesting optician and next-​day service? Pretty darn good!
*I am trying to find all services close to my office because I’ve realized I’m lazy.

Not only is the service here horrible, but they blatantly violate the Fairness to Contact Lens Consumers Act, which requires that they confirm prescriptions upon request.
Specifically: I got my eyes checked and received a prescription and then called 1 – 800 contacts to get it filled. Despite repeated attempts to contact Optical Insight to fill the subscription, the company refused to take 1 – 800 Contact’s calls. When I tried to connect the 1 – 800 Contacts representative through my office phone, where it would not appear to be an incoming call from 1 – 800 Contacts, Optical Insight answered only to subsequently hang up when 1 – 800 Contacts identified themselves.
I don’t know what to do, I’ve paid for a contact subscription and these people are refusing to verify it. All i can say is DO NOT DO BUSINESS WITH THESE PEOPLE. This is blatant thievery.

Conveniently-​located if you’re looking for an optometrist in the FiDi. I was able to book a next-​day appointment as a new patient. There’s only one exam office and doctor and they didn’t do the best job of staggering appointments – I had to wait about 20 – 25 minutes for my appointment, which in turn made the doctor run late for her next appointment.
Turns out I needed to get reading glasses. They have a pretty wide selection of frames, though they lean toward the pricey side. My whole trip set me back $ 275 for a full exam, lenses and frames (I opted for one of their cheapest lines). Granted, it’s been a while since I’ve been to the eye doctor so I’m not really sure if $ 275 is really pricey or not, and part of it could be chalked up to my crappy vision plan that doesn’t cover much.