Oak

Good selection of of clothing IN store and online. However, poor as hell customer service. None of the numbers for NY stores listed work (as of today).
Also, customer service at the store is close to none as well. Like, I get the vibe is ‘v chill’ but relax you are working in retail and you make like $ 13 p/​h.

Again, a horrible review of their online shopping experience:
Placed an order which was confirmed via email. After not hearing anything for a week about my item being shipped, I emailed them asking the status of my order and if it would be more efficient for me to come to a store and pick-​up my item.
It was meant to be a Christmas gift for someone important to me and I was beginning to worry that it would not arrive, even in time for New Years.
Three days after emailing about my status, a reply comes that my order has just been canceled, with no information about a refund etc. It’s now two days before Christmas and I’m pretty screwed.
DO NOT ORDER ONLINE!

Can I give zero stars?! Do NOT order online from this company!!!
I placed an order for a xmas gift with ample time considering there may be longer processing due to the holidays. I received an order complete email then nothing else… after several attempts to email customer service and calling their joke of a call center still nothing. Now today, 3 days from xmas and they finally respond to notify me that my order has been canceled.
I just wish I would have seen these other reviews before wasting my time.
Now if you’re reading this thinking you’re the lucky sort and it probably won’t happen to you, slap yourself now and get it over with because you’d have higher odds of winning the lottery. Spend your money elsewhere!

Ordered a $ 400 jacket 20 days ago. Can not reach customer service for the past 10 days.
What a ripoff. Avoid at all cost.

Oak is one of the many «cool» down town stores that sells lots of «black clothes». If the staff live on the commission from their sales they are not doing well. For a fairly high end store they gotta know there is plenty of competition out there, no fun as a shopping experience and will not go back. ‘Patron of the New’ are much nicer, go there.

The people at this store looked at me and treated me like I was high. I made a purchase and they just threw it back towards me on the counter, no bag or anything. I’m sorry if I’m not posh or hipster enough for your store, but seriously? No thanks.

This review is purely on my on-​line purchase experience.
Placed order on ⁴⁄₂₃ on 4 items.
On ⁴⁄₂₈ 4:12PM I received FEDEX shipment tracking for all 4 items. 10 minutes later, I got order cancellation notification on 3 out of the 4 items due to them out of stock.
Next day ⁴⁄₂₉ I looked on line and found that one of the items that was supposedly out of stock still shows up on line, so I emailed customer service and asked if the item is really out of stock. I didn’t get any response.
On 5/​4, i took a chance and reordered that item, which was still showing up on the website.
On ⁵⁄₇ I received shipping tracking on the item.
On ⁵⁄₁₃ (today) the item is currently at Fedex location waiting to be picked up. At 12:55PM, more than two weeks after my original inquiry email, I received an email from OAK customer service saying that the item that I re-​ordered is indeed out of stock.
OAK owners need to check who’s running the store and working their customer service because they’ve been playing hooky for at least 2 weeks now.

DO NOT buy anything online from this store. Last year they only sent me half of my order, I emailed and called numerous times and no answer. I took the loss and moved on. I again made a stupid mistake to order from this shady company and now I didn’t receive one single thing. Again they don’t answer anything. I just disputed the charge with Citibank. They will be able to deal with these crooks. You can find most of their stuff from other stores and sometimes for even cheaper. I can’t believe they are still in business!

BUYER BEWARE: DO NOT ORDER ONLINE FROM OAK! (AND THEIR CLOTHING IS SUPER CHEAP)
Despite Oak’s obvious shortcomings, like poor material quality and sometimes unjustifiable price tags, it was still one of my go-​to clothing spots. But after my experience ordering online from them I’m officially ending my longstanding patronage.
I ordered three items from their website. One item was canceled and refunded prior to the shipment, which was disappointing but fine. Then, when my package arrived, only one of the two remaining items had shipped (and it’s a serious piece of crap). On the invoice, the missing item was highlighted and «cancel» was scribbled underneath. Other than that scribble, I’ve received zero correspondence from Oak and no refund for the «cancelled» item!
So far I’ve sent four e-​mails and placed two phone calls. No one has gotten back to me. It seems from all the other reviews that this is the norm for Oak. There really is ZERO customer service. It’s baffling, really. I have no idea how they’re getting away with this.
You’ve been warned. Oak is a no-​integrity business.

Oak is a wonderful store for the grown-​up goth and eccentric alike. With a wonderful selection of carefully-​curated contemporary design for both genders, I return a few times a year to treat myself to that special statement piece.
If you are of more modest means than the prices dictate but enjoy a beautifully-​cut piece, keep an eye out for their biannual sample sales. I often come home loaded down with items for myself and my boyfriend for modest prices.

PLEASE READ THIS BEFORE YOU BUY FROM THEIR WEBSITE.
WARNING: Oaknyc online store is a gamble.
Their online store and customer service is consistently poor. Don’t just take my word for it. Please read all their reviews regarding their online store.
To be fair, Oaknyc got great collection of edgy and unique clothing and their prices are reasonable but not competitive. Their sales can be good. The shipping is fairly quick but you got to pay for it.
If you order from Oaknyc website an item that is not on sale and received the correct item in terms of size, colour or style – great, you will be satisfy. God forbid if you received an incorrect or missing item from your order.
Here is my shabby experience of my online purchase and their customer service:
I purchase about seven items from their online store at different times without any problem. Recently, however, I ordered a BLACK sandal but received a beige colour sandal instead. I immediately contact customer service via email about the incorrect item and mentioned that I will be shipping the incorrect colour sandal back to them and that I expect them to reimburse the shipping cost since the mistake was on their behalf. I got a quick reply from an unidentified customer service representative and he/​she unapologetically said he/​she will send out the correct sandal and I will be reimburse for the shipping cost once he/​she receive my return item. I returned the sandal and provide a receipt of the shipping cost $ 40.
I track my return online and it appeared that they have received the sandal a week ago yet they did not reply to me nor send out the correct colour sandal to me. I then email them about the sandal — NOT A REPLY OR ACKNOWLEDGEMENT OF MY EMAIL FOR A WEEK. This indifference is unacceptable in an online business.
I sent out a second email and demand someone to reply or acknowledge my email and two days later an identified Oaknyc person reply to me with a semi apologetic message and the tracking number for the correct colour sandal that has been sent out.
Five days later I did received a correct colour sandal but no sign nor mention of shipping cost was reimbursed. I contact them via email about this and again no reply to me. This entire dragging ordeal has been a month long. I got tired of emailing and waiting for their reply so I decided to review their poor customer service here.
This is not simply about the $ 40 shipping cost that I unjustly have to incurred. Rather it’s about their indifferent, tardy and virtually no reply to their customer. I’m frustrated and diaspointed of their company’s ethos. I buy 90% of my clothing, shoes and bags online and occasionally an online company will send me a wrong item. I return the wrong item and they pay for the shipping cost, and without asking, they offer a discount for my next purchase. The return as quick, simple and pleasant. Most importantly, they were responsive and genuinely apologetic.
To sum up, I should not have to pay extra for shipping to return an incorrect item that I received. I expect a response from the company within five days max and I shouldn’t have to send a second email to inquire about my first email concerning the lack of response. Oaknyc have expanded their company rapidly within two years. They have opened up many stores nationally and internationally yet their customer service both online and in store are dreadful and virtually non-​existent.
If you buy and receive a «correct» and satisfying item from their website – kudos. But if you receive a wrong and missing item you will be in a lose-​lose situation.

I pop into Oak every now and then and I am NEVER disappointed. The store is always well curated, clean, and everyone that works there is amazing (Devon this means you!). The designers are great and the styles are fresh; I know I can spend a lot without regretting my investment.

This might be a SCAM. Do not reccomend purchasing online.
What a NIGHTMARE! Ordered something online. Was charged for it immediately. Have never heard from them again. NO Shipping. Will not respond to emails.
Called the store to find out how to reach someone, as there is NO phone number online. They will not give you a phone number. Young arrogant obnoxious man on phone said he cannot help me and I should be nicer. I know they are now owned by American Apparel, but cannot imagine this is a high end business.
Will cancel the charge with AMEX, thank goodness for them!

Based on the reviews I figured I would like this store, and was surprised I didn’t. I only experienced the ground floor though, so if the better clothes are upstairs it’s possible I only saw the cheaper stuff.
For reference, I like Rick Owens, Veronique Branquinho, Helmut Lang and Ann Demeulemeester, so the way Oak’s clothing is described (dark, monochromatic, urban, drape-​y, assymetrical) is definitely in my wheelhouse. But I didn’t like the clothes. There was *a lot* of very heavy bulky cotton, which is not my thing. And I felt like for this price point the quality overall was lacking: seams were slightly puckered or crooked, threads were loose, and some cuts seemed to sit or hang or twist awkwardly. A few things were interesting, but not sufficiently so for me to even bother trying them on.
The shoe selection is the best thing in this store IMO: LD Tuttle :-)
(Reviewers here BTW disagree about whether the staff is rude/​snotty/​pretentious or not. I vote yes: I was completely ignored while I was in here, and it did feel a little chilly. Personally I don’t care, but I say it because other people may.)

Did you guys fart on someone’s birthday cake or something to get treated so poorly?
This place is cool and good if you want to dress in all black but not look like a dork. Or maybe you still will look like a dork because it’s part of your ever expanding persona of dorkitude.
Nice collection of ksubi/​house brand cotton stuff/​some higher end designer stuff that you can stand around in. Their stores always have a good soundtrack also.
If you have an online order screw up, call the Brooklyn store instead of the support number. They should fix that.
Check it out, there’s not much like it in this price range/​style, at least for dudes.

I love the store and the designs sold there. I purchased several items there over the years and always received great customer service. However, today I checked online for the new jacked I purchased, and it is $ 15 less on the designers website than at the store, plus the designer does not add tax and has free shipping over $ 100. Which means I could have saved $ 36 if I purchased the jacket directly from the designer. I am upset and will stop by the store tomorrow. I should check all the other purchases I made as well :-/

i wish i could live in this place.
Oak has a very specific aesthetic, which is essentially long, flowy, often asymmetrical, and usually limited to a grayscale color palette.
i would normally roll my eyes after hearing this, but this place really is great. usually these types of cuts and styles only work on tall, famished models — not actual human bodies — but for the most part their clothes do fit the way they were intended to and are not astronomically-​priced.
and though one may think this more edgy style means that you look out of date from season to season, some stuff i’ve gotten there i’ve worn going on four years now, and some of it they still carry too, which is a real vote of confidence on Oak’s part. most places try and manufacture seasonal ephemerality into their styles to keep you coming back year-​after-​year, but this place’s dedicated clientele (myself included) come back because the store knows better.
they have a well-​curated collection. about 2/​3rds of the stuff they carry is their own brand (A.OK), and the other ¹⁄₃^rd is a spattering of great brands like Kill City, Saturdays, and Ksubi. A. OK is well-​made, well-​fitting, stylish, and a bit more affordable than the other brands they carry. still expensive-​ish? yes. but worth it because it lasts? i would say yes.
i have no idea where the clothes are manufactured, but because they’re relatively high quality fabrics (though not always color safe) and well assembled (even if the seams are skewed sometimes), and have rather limited runs each year, I would assume that they are locally manufactured. i don’t shop at places for this reason specifically, but it’s nice to know that you’re getting something unique that isn’t sold all over the country.
the in-​store customer service is also excellent. you kind of expect the people to be rude when you walk in, but they’re surprisingly helpful when trying to find other sizes in either store (Noho or Brooklyn). be wary of their online/​by phone customer service, as it’s kind of non-​existent and i’m pretty sure it routes to someone’s cell phone. that can be frustrating, but you can always go to/​call the store for more helpful assistance.
this store is always a first stop for me. love it.

One of my favorite places to shop. Lots of staples for your closet with a twist. I would call them a cheaper rip off of RO or AW because they have details in their design that are unique and at a much more reasonable price. The two Camerons are great sales people always help to find something special.
Pros: Value quality clothing with an edgy design.
Cons: Need some color too much dark tones in the collections.

The online customer service is terrible and practically non-existent…I placed two orders and only one arrived. I live in Canada and had them sent to a US friend to avoid duty and taxes and excess shipping… I had to send several emails and leave messages but they did finally respond and send the second order. The tracking numbers they proviced in my account online were not corresponding to the correct order so it became confusing.
Then my friend shipped my box to Canada and one item was not even what I ordered! I ordered a Cheap Monday woman’s sweater and received a bulky Cheap Monday men’s pullover. I have emailed them twice with no response. I can’t believe how terrible the service is. I only ordered because they were things I could not get anywhere locally or elsewhere online. The store aesthetic is alluring and minimalist modern, but DON’T ORDER FROM THEM because there is bound to be a mistake…
I actually based a couple of previous orders on the dimensions given on garments for the model wearing size small… I do not believe that they were correct. For example, I believe they said the model was wearing a small but was actually wearing a medium or large to make it look more oversized than it was (regarding a Kai Aakmann grandpa cardigan).
I have also emailed them in the past to ask product questions or questions about my order and never received a reply…
How can you sell stuff and not answer emails or phone? Terrible terrible service. I do not recommend shopping here at all. I am going to keep the men’s pullover since it was double what I paid for the ladies’ item and it works as a boyfriend styled piece, but IT WAS NOT WHAT I PAID FOR!!!

It’s sad that my first review on Unilocal is going to be a negative one. I just have to let it out because the overall experience is very upsetting.
I purchased 5 items from the site that were on sale. The shipment came fairly quickly within 2 days. I noticed a pair of jeans I ordered was sent in wrong size and a t-​shirt has 3 holes on one arm. I brought back the items to the Bond St. store for exchange, and was told that I need to email/​call in advance for a RA number. i went home and emailed both the customer service and the return departments, and received no replies for about a week. Then I wrote another email to the return department, again 5 days went by without any response. I called the Custom Service today and left a voicemail and finally got a reply via email, saying that «Due to our return policy as indicated on
, we cannot accept returns for sale items.» So I am supposed to pay for the wrong size and the damaged item they delivered?
By sharing my first and last baffling experience with Oak’s online store, I hope it could at least help someone not to go through the same frustration elsewhere.