NYLO New York City

Great location. Clean and modern looking rooms. A little noisy… but it is NYC. Good overall experience. I would stay there again. Paul

Great service, great room, great location! Love coming here on business! The bed is sooo comfortable!

Super fun time watching Tony performances and chatting with theater fans! Ordered some great food and a delicious salad from Serafina, located next door.
The bartender was delightful! Very attentive and knowledgeable. She was dialed in to my friend’s alcohol tolerance, (in a good way) and was sensitive to her feelings.
Will def be back!

Okay. I really wanted to like the Nylo but pretty disappointed. I really hate giving bad reviews but this is just my honest experience. Take what you will from it…
We picked it for 4 nights between our move. We had our dog and since it was pet friendly it was a solid option near our old apt so an easy transition.
The room when we walked in is fine. Small as expected (it’s NYC after all) but modern décor which I appreciate. Relatively comfortable bed, and decent shower. That’s about where the good ends.
We had a room (518) right by the elevator. With a dog this is less than ideal since every single person basically walks by our room making noise. Then to top it off, the service cart was permanently stationed beside our door. The cleaning lady would take phone calls or some kind of walkie would go off. So I got very little quiet, and calming the dog was a full time job.
Why have a cleaning lady at all??? My room was DISGUSTING. I’ll admit I can be a bit of a clean freak but if I can see all of what they didn’t clean so obviously it begs to wonder about what I don’t know. Finger nail clippings, hair and dirt on the floor, and eyelashes in my bed. None of this was resolved after having my room re-​cleaned by maid.
Also the padlock was busted making me not feel all that safe. Not the end of the world but worth noting.
All in all a really poor experience and I’d go elsewhere in the future. If you’re at all concerned with cleanliness I suggest you do the same.

I stay at the Nylo every time in NYC for business., staff is warm friendly and extremely helpful. Rooms are big, great views, and comfy beds. Anyone heading to New York. Stay here. And eat at serafinas! Coming back soon!

This place is pretty average. Some of the floors look like a cheap not well maintained hotel then once you get up to the 8^th floor and beyond you can see they updated to fit the price of their rooms with nicer painted halls and better rooms.
The lower floors have stained ceilings and dirty cracked walls. (Especially the third)
The restaurant attached to the hotel Serefina is amazing but does not provide room service. They do takeout though so not bad.
The room has no fridge but it’s nice overall.
The bar in the lobby looks upscale and I was hoping for a delicious Tom Collins which is a standard at most bars. Unfortunately I had to watch the bartender google what it was and continue to check his phone as he poured each part of the drink leading to an expensive but not tasty drink.
Overall this place is OK for its location but for the price, you could do better and I certainly will next time.

Awesome location near Central Park, Natural History Museum and Broadway shops/​restaurants. Price is reasonable. Staff were very friendly. Nice hotel bar. The room was very clean, other than the wood floor was a little sandy/​dirty when I walked barefoot. Bathroom was fine, good lighting, but the shower was one of the best I’ve been in for temperature, consistent temperature, and pressure! Room lighting was diffused. The bed was extremely comfortable! We had a great night sleep. The only minor drawbacks would be — The walls are thin and door to the hall doesn’t do much for blocking sound. You can hear EVERYTHING in the hallways. Had to turn on the room A/​C fan all night to drown out noise. But, as I mentioned we slept great. BTW — There was some construction on the street (unrelated to the hotel) that was noisy and dusty during the day. We would highly recommend this hotel!

I don’t like to give anyone 1 star, but had a terrible experience with staff at front desk. At checkoutI I was shocked at the bill — huge discrepancy in room rate. I showed them my confirmation e-​mail and they said the rate expired and that there was a new rate… WHAT? After 30 minutes of arguing (time I’ll never get back) issues were finally straightened out, but I had to have a manager settle it. Would never stay there again. Definitely not a“boutique hotel”.
Location is great. The lobby area and bar was nice. The restaurant attached is Serafina’s which was great! I

Some of the perks of work include staying in hotels in my own city. And after staying here, I can say that I would’ve preferred staying in my own place than here. And I’ll explain why.
I don’t like writing less than a 3 star review for places because I know businesses can «live or die» by Unilocal reviews. But with that said, I really did not have a great experience here. I had been here before for a Unilocal event in the lobby and really enjoyed that event, but my stay here was less than mediocre.
I checked in to the hotel around 8pm with no issues. Front desk was friendly, no hassles there. I made my way to my room on the 10^th floor only to be greeted by a room that was frigidly cold (and although it is spring in NYC, the weather still had not warmed up). I look on the thermostat and the temp in the room was 68! I immediately checked the in-​room thermostat and turned on the heat to try to warm up the room and that was about 9pm, hoping the numbers on the thermostat would climb up, but all I experienced was cold air blowing out the vent. Not a good sign.
The room is small (not shocking since you are in NYC). The room was minimalistic, no carpets which made the room feel even colder. The sink in the bathroom reminded me of my days in a research laboratory (not exactly cozy). There was no guide for the TV so had no idea what channels were available and the complimentary TIME OUT in the room was last week’s issue. Bummer!
So to warm up, I went down to the gym on the 2^nd floor. Plenty of treadmills and stair climbers available. Filler water cooler, towels all on hand. No complaints there.
It is now close to 11pm when I venture back up to my room and the thermostat still reads 68 and with cold air blowing out of the vent. I call the front desk and informed the lady that it was cold in my room. She asked me how high did I set the temp for the room and I told her I put the heat on to full blast (now mind you it has been on full blast to 90 for the past two hours with no change in the temp of the room). She doesn’t really listen to what I have to say and just instructs me to set the temp to 73 and wait 15 minutes for the room to heat up. I didn’t protest but deep down, I knew the heater was broken. After 15 minutes, I called the front desk with no one answering for over an hour. I kept calling every 15 minutes with no answer.
Finally, at 12am, someone does answer the phone at the front desk. The man was apologetic and nice enough and he was willing to switch my room, but it was already midnight and I had already settled into the room and unpacked my belongings and I had an early start the next morning, so I declined to switch. I asked to have an extra blanket and a portable heater brought up. A staff did bring those items up and did fidget with the thermostat but the temp in the room never budged above 68 the whole night and the next morning.
And so I slept with an extra blanket and portable heater on the whole night. Not exactly the best experience. I felt like I was in an igloo all night. I did mention this to the front desk in the morning and they were nice about my complaint and said they would give me an upgrade the next time I stayed (I didn’t book the room, so won’t help me in the future). And honestly, I don’t think I will stay here again. Sigh.

45 minutes to pull car around. Haha really 45 minutes. Lobby is slick room but room looks like ikea showroom only smaller. A parking garage is right across the street. I guess nylo parks the cars in jersey.

Had a pretty bad experience here on my birthday weekend. My partner reserved a room for us so we could be away from respective roommates and luxuriate in one of the «deep soak tubs» they advertised. As we checked in, a woman next to us was trying to switch rooms and they said that wouldn’t be possible, all rooms were booked. Notable observation as we got to our room.
The hallway was made of cigarette stink, the room foyer was pretty much a walkway through some exhaust system that buzzed and rattled all night (it would stop if we leaned against the wall, but pick up again when we walked away). The room had a shaft view. Like, airshaft/​garbage receptacle for whoever felt like flicking Starbucks cups out their windows. The room across the way seemed to know it sucked too much to give to paying guests, so it had been repurposed as a supply closet, complete with boxes of cups and cleaning supplies stacked against the window.
Worst of all, their «deep soak tub» was about 6″-8″ deep, on a slope, and… NOT CLEAN. I tried to make the best of it and soaked in 6″ of tepid water (oh, also the water didn’t run hot or even very warm until 6am the next morning) and found four different human hairs from at least three different humans stuck to my legs. One long blonde one, one long light brown one and two thick, shorter black hairs. Definitely not from me or my partner. At this point, I would’ve been happier to soak in a tub with some of my roommate’s errant hairs in it, because at least I know where they’ve been.
We called 3x to the front desk, once when we got there and twice after the tub o’ hairs incident and each time we got a busy signal. It’s like they knew how much the room sucked and opted to disconnect the line.
We would’ve gone down and checked out early but it had started seriously snowing and… did I mention it was my birthday weekend and we wanted some privacy? We stayed and tried to make the best of a less than stellar situation.
At checkout, we told the desk clerk it had been a disappointment, and he gave us a 20% discount which I thought at the time was a nice concession, but then thought some more on it and I really don’t appreciate the bait & switch amenities.
If you get booked into room 222, bail immediately.

This Hotel is great Me and My wife went here for a staycation and we love it the room was big and roomy and clean the bathroom was clean and the bed was comfortable and cable and the hotel is by a comedy club and restaurants that are in the area and very quiet me and my wife will be definitely coming back very soon

Good location for visiting folks on the UWS. Being right on broadway is nice too because you are only a few blocks from the 1 or ²⁄₃. The lobby looks cool. There are also a handful of dining options connected to or super close to the hotel. The beds are comfortable and the linens are quality.
The major downside was the smell. The east elevators smelled like pot the whole time I was there. The shower curtain had mildew. The smells really didn’t match the visuals of the place so it was disappointing.

I had an outstanding experience at NYLO NYC! I arrived and was immediately greeted by the friendly staff, I inquired about an early check in and was told that would be no problem and additionally I would be upgraded to a loft room at no additional cost, this was a pleasant surprise! The room was gorgeous and clean with a fantastic view, there was a Keurig machine in the room (coffee addict here) the bed is insanely comfortable and Serafina restaurant is right downstairs. This hotel has a very homey feel, it’s quiet and low key, it felt like it could be my own apartment it was that welcoming. My room had access to an awesome terrace too! Overall I had a wonderful stay and I will definitely be coming back here!

PROS:
Good location and room for the price
Nice staff
CONS:
Sucky Wifi
½ the elevators were down while we were there (2015-​08)

I stayed here last summer, and LOVED it. Best experience (especially considering price) I’ve ever had at a NYC hotel.
I was here for about a week for a conference. It’s close to the subway and a few coffee shops that I frequented before hopping on public transportation each morning. When I got back to the hotel each afternoon, there was always an icy pitcher of fruit infused water waiting. Each evening there was a complimentary rooftop wine reception. Staff members were generous with their pours and allowed us to get refills. The views from the rooftop were exceptional. We had so much fun up there! The perfect spot for a relaxed happy hour before venturing out on a short walk to one of the many nearby restaurants for dinner.
The room itself was really nice and luxurious feeling. The beds were really comfortable with crisp linens, and the bathroom was really modern and nicely updated. Our room didn’t have great views, but a colleague of mine ended up with a gorgeous view! No complaints here though.
I’ll definitely be back next time I’m in the city!

A valuable lesson was learned at my stay here, always confirm your hotel reservations prior to arriving at any hotel. I booked my hotel through livingsocial, and while livingsocial had a record of it, and the stay was paid for, upon checking in there was no record of my reservation with the hotel. Hotel was also booked to capacity.
What did this mean? Waiting for over an hour and half for the front desk to find the manager, and to work it out with livingsocial. The lady I checked in with was not helpful, and I really disliked her demeanor, but the manager and another gentlemen made up for her lack of customer service. Not the best start to the trip, however the hotel manager did his best to help us out. He ended up giving us vouchers for complimentary breakfast each morning of our stay, as well as for drinks at the hotel bar as well.
Despite the terrible check-​in situation, the hotel itself is right across from Beard Papa’s you have to try those cream puffs! Also, really close to central park, walking distance!
The gym is on the smaller side, but I liked how brightly lit it was and the machines are on the newer side.
Internet was free at our stay here, so not sure if that has changed.
After staying in so many different hotels in New York I have to say that rooms are on the smaller side, but honestly that didn’t even matter because for me it’s all about the noise level. Which in the city that never sleeps, this actually can be a huge downfall. BUT luckily this hotel is on the Upper West Side which means I could sleep soundly!!! Trust me this has been a major factor for my other stays!

**SOLID HOTEL IN UPPER WEST SIDE**
AMBIANCE
=========
Urban, industrial design with New York’s Jazz Era, creating an ideal hotel for the age group 45 – 65.
PROS
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*Stayed in a DOUBLE DOUBLE which was 280 square feet of contemporary décor
*Pure bathroom amenities
*In-​room safes large enough for a laptop
*Comfortable mattress with wood flooring and feather free
*Complimentary water on arrival
*In-​room coffee
*Complimentary daily newspaper
*Right across the street from CVS/​Pharmacy (24 Hour)
*2 min walk from a subway station
*Reasonably priced (under $ 300 a night)
*16^th Floor Terrace with nice views and bar
*Pet-​friendly (with extra fees)
*Friendly staff (door men remember you)
*2 min walk from Mille-​Feuille Bakery Café (best French bakery in NYC)
CONS
=====
*No terry cloth robes like stated
*Internet is NOT free (like, seriously) in the rooms, only in their business center
*Heard our next door neighbors sneeze so it can be paper-​thin
OVERALL
========
Not my ideal hotel aesthetically, but when you’re traveling with another person and you are on the company’s dime, this place will do.
RECOMMEND for UWS, but there are definitely better places to stay elsewhere.

The hotel a very nice area of NYC, very closed to Riverside Drive and to the River. And they have a super bar!

I think the 3.5 rating is accurate. I also think the other reviewers are correct: a very nice place for the price. Good looking. No carpet in the rooms, big bathrooms. We had 3 adults in a HUGE room complete w/​couch and coffee table and desk– it was larger than the studio apts of friends In the village.
As mentioned, the lack of carpets is a big plus.
So is the noon checkout time.
The beds are VERY comfortable.
Other pluses: ask for the internet code. You do not have to pay. but you do have to ask for it.
On request they will deliver a wine key and real glasses for in house happy hour. Very nice. but you do have to ask or you’ll be drinking out of plastic.
AI personally like the towels. Big and I don’t like plushy. And LOTs of facecloths.
Not too noisy which can be hard to find in NYC.
So why not 4 stars? Well. it’s the little things. The ice machine is on the 12 floor and sort of hidden at that. The shower has a nice niche and the bathroom is big, but
I felt slightly like I wanted shower shoes due to the texture of not quite clean tiles.
The design is nice but the quality of construction has some subsonic cut rate vibe.
I saw a small fridge in the hall and wonder if it’s possible to get one– it can make all the difference for a few days of eating out.
The real issue is the coffee. All these little slightly less than stellar details are ok, but having one coffee pod and powdered creamer is a deal breaker. And if I have to get dressed and leave the building to get a decent cup of coffee– you do not get four or five stars. I don’t need bathrobes a mini bar or room service– but a cup of coffee fer chrisake– come on.