NYC Airporter

I have been waiting 50 mins for their free van shuttle to Times Square hotel from Bryant Park drop-​off and it is still not here! Called their customer service and they said it is coming at 5.30pm, guess what? It is already 5.45pm, so I took a cab myself. Bewarned, do not take NYC Airporter, I’m not taking them ever ever ever again!

The bus driver is amazing and clearly a very kind soul. If I just met our driver, this review would be a 5.
The customer service agent, Philip, at the Port Authority was so disgustingly rude. He’d get you a 1. Hence netting out at 3 (I’m debating giving a 2 actually).
I got to the bus a lot earlier than expected… so early that the previous bus was getting ready to depart. So when the customer service guy, Philip, asks for anyone else going to JFK, I raise my hand, say JFK and approach him. He’s wrapping up with another customer. No big deal. I wait until he’s done. Instead of just processing my ticket when it’s my turn, he berates me for not listening because I had headphones (naw Phil… open your eyes and ears… I just got there. Try paying attention.) and not knowing my terminal number for my flight off the top of my head. I do have it written down though. Since he’s too impatient to wait, he asks what airline *tersely* and immediately tells me my terminal.
Clearly, Phil is knowledgable about airline terminal assignments. But try smiling a little and being humane. It’ll go a long way. Here’s how this interaction would’ve ideally gone down:
1. Clear way-​finding signage to create a semblance of a line rather than a crowd of people just standing around the sidewalk getting in everyone’s way.
2. After asking if anyone else was going to JFK, saying something like «you still have a few minutes before the bus departs so you’re fine» or «you made it just in time!».
3. Smile and cheerily say «have a great day and a safe flight». It’s make my day a little better and the smiles you get back hopefully do the same for you.
Admittedly arriving 5 mins before the bus departs is not an ideal situation. But there were better ways to handle it. I’m in no rush. I would like to be treated with some respect and dignity rather than be talked down to and be berated.

I use NYC Airporter a lot, traveling between Grand Central and the NYC airports (LGA and JFK). I couldn’t believe the rating was so low, 2 stars at the time of this review. I think majority of reviewers are salty because something didn’t go right.
Clean, convenient, reliable and reasonably priced. What more could you ask for in a shuttle service? I guess if you’re bourgeois you expect more. For the rest of us normal, well adjusted folks, just looking for a stress free way to get to the airport, NYC Airporter is a sure bet.
The seats are leather and comfortable, good lighting, and the drivers are personable. They get you there quickly without making you feel car sick.
The drivers appreciate tips and aren’t aggressive about it. I felt bad the first few trips because I didn’t bring cash. Now I tip the guys $ 3 for the ride and they are grateful. Just a heads up for you generous types out there.

Was a bit apprehensive because of all the negative reviews, but I had a wonderful experience! Spotted the ticket salesmen and paid the $ 14 for passage to LGA, was given a receipt/​ticket and ushered into the shade to wait. The bus arrived within 5 minutes. The driver, Joseph, was friendly and helped everybody load their luggage into the back. He also asked us what airline we were flying with and told is which terminal to go, and the order in which we’d be approaching each terminal. The seats are comfortable, the shuttle is air-​conditioned, and there are (working!) outlets. Definitely beats an expensive hotel shuttle or taxi!

I bought online tickets before arriving (which means you make a reservation and pre-​pay). Once we landed in La Guardia it was easy to find their desk where you convert the online print out to a bus ticket. You walk out a few feet and there’s the bus. Could not be easier. It’s about an hour from La Guardia to Grand Central Station where you can take the subway to anywhere. Everything was smooth and easy. Price is very reasonable I thought. I am glad I choose this as the means of transportation.

I used to use this service a lot. Recommended it to friends. Never again. They don’t know, or are willing to tell you honestly, where their buses are, i. e. how long the wait is. They said 20 minutes when I bought my ticket at 3:20. Boarded at 4:05. They used to have large coaches, now it’s maxi-​vans. One arrived but was too full to take us. Next one took ages. Everything to them is «10 minutes.» Ten minutes equals three-​quarters of an hour.

This is a pretty half-​assed operation. The bus was nice enough, with AC and regular 120v outlets, but it departed more than 30 minutes late and I doubt traffic was the reason. The person taking my money lied to me about when it would depart. You’ll probably get where you’re going on the Airporter, but if you’re under any time constraints, don’t rely on thier schedule

I’ve used this service twice and both times I got to the airport in a quick and timely manner. Went online to the website to check out the schedule to choose the right time to arrive for my flight. I bought my ticket and showed up early to catch the bus. When you get to the location there are uniformed employees who will check you in. If you didn’t buy your ticket online you can purchase it from one of them. You stand online wait for your bus, it arrives, you get on and get to the airport and catch your flight. I haven’t missed a flight yet so no complaints.

We just waited over an hour for a bus out of JFK. When we bought the tickets we were told the wait would be 15 minutes. Now stuck in rush hour traffic going nowhere. Horrible way to start a trip to NYC. Avoid this service at all costs. It has taken almost. 3 hours to reach Pennsylvania Station.

Waited 50 minutes for the bus, despite being told that it should arrive in 15 minutes when I bought the ticket. The service is definitely not reliable. If you don’t enjoy wasting your time, look for other options!

Nothing they promised was true other than they go to the airport. And don’t book in advance online. I have gotten non stop calls wanting me to buy everything from solar panels to a college degree. And I’m on the do not call list. The calls started 2 hours after I booked my trip. I’ll pay the extra money for the car service next time.

Earlier this month I used the NYC Airporter bus to transfer from JFK Airport to Grand Central Terminal. As my hotel was near Grand Central this was ideal.
The agent was easy to find in the arrivals hall, and as it was cold they suggested waiting inside the 10 minutes or so until the next bus arrived. When the bus arrived they came and found me. On-​board the driver was courteous and informative, and on the large 50 seater coach the drive into Manhattan was smooth.
For the return journey, the pick-​up location was a little less obvious (a side street near Grand Central), but fortunately I had looked up the address in advance and was able to find it no problem. Luggage was loaded, tickets were checked and passengers boarded in a business-​like fashion and we departed pretty much on-​schedule. On-​board the 30 seater bus the journey was less smooth and rather rattly — but I guess the poor quality of the roads was also somewhat to blame.
I would have no hesitations recommending the service if you are staying near the Manhattan drop off locations.

Room for improvement: electronic/​emailed tickets would be more reliable and really no reason they don’t have this with readily available technology today. Relying on piece of paper that can get messed up in the rain, torn, etc, especially for a round trip ticket is, in my opinion, profiting on those ticket mishaps.
The good: service is reasonably priced and pretty reliable. The drivers are also usually quite friendly and helpful. On busy days, I have seen a shortage of seats, so make sure you plan ahead and get there with plenty of time on busy days and high tourist season.

Good option if you’re staying in Manhattan. Don’t be afraid to take this option if you have many /​large bags. Subway and bus are a nightmare with bags. Call NYC airporters. It’s worth the $ 14 ($ 12 on tuesdays). Nice, fast. Make sure you leave early, as you never know what traffic will look like. Catch the Grand central stop. Goes straight to LaGuardia. And they have outlets on the bus.

$ 14 for a ride to LA Guardia if you purchase in advance. You can’t beat that. If you are in Manhattan get on at the Grand Central stop because it goes straight to LA Guardia. I used it on New Years Day so there was no traffic going through the Mid-​town tunnel and we were at my terminal within 20 minutes.
If you’re not from the NYC area you need to understand that there will be a lot of traffic during the week so plan ahead to leave 3 hours or so before your flight.
The agents are easy to spot to tell you where to board and they were friendly. I had to only wait 10 minutes for a bus. If you’re going solo and don’t want to spend a lot of money use this. Plain and simple, but I would leave enough time because with NY traffic especially leaving Manhattan you never know how long the trip can be.

I don’t understand what the fuss is all about! We booked a trip from Penn Station to JFK on Saturday afternoon and though the bus had to stop at two other places to pick up more passengers, we got to the airport within 1 hour!
The driver was courteous and polite and he worked really really hard moving luggages around to dig for ours (it was a full bus and since we got in at the 1^st pick up place, ours were buried at the bottom). Note to all future passengers: TIP YOUR DRIVER!
We bought our ticket online and later they issued a receipt when we checked in at the pick-​up meeting spot at Penn Station. KEEP your receipt! They check it again later! You can also buy the ticket on the spot, they have a credit machine handy.
Will certainly use them again if we visit NYC!

3.5 stars. I use this service all the time to get to both LaGuardia and JFK. Overall, I’d say it’s a pretty cheap way to get from Manhattan to either airport ($ 14 and $ 16 one-​way, respectively). This service runs about every 20 minutes from the Grand Central area and it is usually pretty timely. You get to bring two large bags for free (as well as any smaller personal items) and they help you load it onto the bus. The bus itself is fairly nice: spacious, air-​conditioned/​heated, and has wifi as well as outlets (though I have to warn you the latter two may or may not work depending on your luck).
Going to the airport is a little bit more efficient than heading out, since they pick up all of the passengers from each terminal before leaving the airport.
One word about the tickets: Booking online doesn’t save you any extra money, so if you’re making last minute plans, you can always buy directly when you need. Booking round trip does save you $ 1 each way. For some reason they insist on printing you out a ticket even though you may have already printed out a voucher from online. For round trips, they take a portion of your ticket but then give you your return trip ticket-​DO NOT LOSE THIS. They are usually pretty insistent on collecting everyone’s ticket when you’re on the bus, so it’s best to have this handy.
Finally, it is pretty easy to spot the Airporter, as the people working area always wearing bright green jackets that say «NYC Airporter» (definitely a good thing when you’re looking around at Ground Transportation at either airport).
Overall, a functional, reasonably priced service that can take you to the airport in a reasonable amount of time. No complaints really. Just wish that the outlets and wifi would work more consistently and that pickup from the service could be more efficient.

There are a lot of different ways to get to JFK. Some are good, some are okay, some are terrible. But no matter how you choose to get there, you can always rest easy knowing that JFK is not LGA.
The bus was moderately on time-​ish, and picked us up in a generally convenient location. We hung out on 41^st and waved at people in my office (I work in the Wells Fargo building), got drinks from Café O, and stared at traffic.
20 minutes later, bus. 80 minutes later, airport. Yeah, it takes as long as they say online, so plan ahead. We left with plenty of time to spare, so I spent the time playing on my phone and nodding off instead of sweating through the traffic wondering if we would miss our flight.
There is wifi, but I think my 56k modem was faster, so it might be more accurate to say there is «wifi in spirit». The seats are comfortable and the a/​c was blasting nicely.
The order of terminals for our trip was 7−8−1−2−3−4−5. If you are 7, congrats. If you are 5, add 20 minutes to your trip, We were 5, which is why it took the full 80 minutes.
Overall, this was way better than driving, way better than awful car service, and easier and more relaxing than the E train. There are other ways to go, but for $ 30/​pp roundtrip… it’s a pretty good deal if you aren’t pressed for time.

1^st time using this service and the price was right $ 26.00 RT La Guardia airport-​Bryant park. On time, Clean Shuttle and a quick ride.

Was approached at JFK with «no wait, 1
$ 17 to grand central station» I paid and now have waited 30 minutes for that «no wait» bus — do NOT use this service as they lied and will lie — bad business model !!!
Why do New Yorker have to BS you — just tell the truth and let the customer decide !!
Never again !!