Nishi Dry Cleaners & Laundromat

They’ve ruined something every time I have gone there (staining white clothing different colors, even though I paid extra for them to separate whites and colors and leaving marks and splotches on dry cleaned items). Nothing ever seems thoroughly cleaned. I continued to go because it’s across the street from my building, but reached my final straw when they destroyed an expensive white silk top. I won’t be going back.

DO NOT BRING ANYTHING HERE!!! THEY RUIN EVERYTHING!!!
I’ve given them multiple chances due to the convenience of them being across the street, and I’ve regretted it every time. Good luck trying to get them to reimburse you for anything… WORST CUSTOMER SERVICE.

I dropped off my laundry on Saturday and they said come back Monday after 5pm for pickup.
So I did. And they couldn’t find my laundry. Owner/​employee ran around in a panic but then told me it’s not ready, though it was obvious they didn’t even know where it was.
Said they’ll call when they find it…
10 minutes later, they call and say they found it and to come back in 30min.
So I come back in 30 mins and just then, they get the clothes out of the dryer and furiously fold in front of me.
I get it, it’s hard to keep track of stuff but… this is really unprofessional. The owner (?) panicking made me panic. At least keep it together so I can keep it together.
I have a coat that is being dry cleaned for Wednesday pick up so let’s hope they find that one, I know they definitely send that out.

For wash and fold of your basic laundry, fine. Do not bring any clothes of value or clothes that require special care. Also, do not expect them to reimburse you if they make any mistake whatsoever.
They seriously damaged a new pair of pants I brought in from Parke and Ronnen. They claimed it was low quality fabric from the manufacturer and refused any reimbursement whatsoever and blamed the store where I bought them. If you know men’s clothing, you know that is simply not possible — half my wardrobe is from the store. The fabric was burnt and discolored from the chemicals they used in dry cleaning. The store refused to own the mistake, apologize or offer a refund of any kind.
It is not the kind of place I would do business with and I would caution you to avoid the penny wise pound foolish choice I made to use this place for finer clothing.

Dropped off 2 shirts and a pair of pants for pressing/​ironed (gotta look good at the Broadway shows). $ 5 each for the service, fast (less than 24/​hour) turn around. The staff were nice, not over the top ecstatic to see a customer, but I don’t need customer service folks to make my day.

They lost an entire bag of my laundry. Enough said.
Well, ok, I will say a little more. They lost an entire my bag of my clothes, then blamed my doorman (who has never lost anything, ever), then fought me tooth and nail about reimbursement.
Never go here. Ever.

They’re fast (they’ll do same day) and friendly enough (how bubbly are we looking for, really?). They also listen to my ridiculous instructions like «wash everything in cold» or «wash the sheets in the hottest water possible.» On average it only costs me $ 0.50-$ 1.00 more to go here than to do it myself and the convenience of not lugging my laundry farther than next door/​not having to wait around a busy, largely unpleasant laundromat is well worth that. Takes credit cards for charges over $ 10.

Before today I would have given them 4 stars. I’ve been getting my alterations done there for about 2 years and the service has always been short and to the point with a little rude you might say, but no big deal. They want to get people in and out. It’s fine until they screw something up. Then they take no accountability and have no respect for the people keeping them in business.
I could go into the whole story about how the said they could fix the hem in my silk shirt and they didn’t (three times), but the bottom line is that the customer service is really, really bad.
The unfortunate part in all of this is that they did good work and I would have kept going back, but there comes a time when you expect to be treated as you treat others. It’s just part of being human. It’s just to bad and from the other reads it looks like it’s a part of how they do business…
Time to find a new seamstress.

I live Right next door, and after adding it up… well lets just say I didn’t mind having a washer/​dryer in my last apt. That said their prices are comparable to anywhere esle, and the gentleman and woman who grab my clothes are generally polite, remember me by name and even my phone number.
I don’t like New York laundry prices, but if I have to pay them I’m ok with coming to Nishi.
I also agree with Jon B. that if you want good service, you need to treat people with kindness and respect. Nothing pisses me off more than witnessing some of the pricks in this city chew out a waiter for being busy or like yesterday seeing some waspy deuchebag ask for an on the spot iron because of a non existent wrinkle in their laundered shirt at the bottom. Not like you’re not going to wrinkle it when you tuck it back into those wack khaki’s you’re rocking jerkoff.

They are quite good. I use their services for both dry cleaning and laundry. The young woman who used to work there was quite rude and impatient and I am not unhappy she is gone.

They are convenient, but rude. They hung up on me once when I didn’t recite my phone number quickly enough, then would not pick up the phone for about 10 mins. So I walked my laundry there and expressed my frustration. They pick up and drop off promptly and haven’t ruined anything, but i think I will look around for a service with a little friendlier service!:)

This is my neighborhood dry cleaner, so I mainly go here because it’s convenient. They open early and don’t close until around 8 pm, so I never have to rush home to pick up my clothes.
I mainly use Nishi for their wash’n’fold service ($.95/​lb) which is pretty standard. They did spill bleach on a cardigan I brought there once which ruined it, but when I returned it to complain, they offerred me $ 5 off my next wash’n’fold… not exactly an even exchange, but I’ll take what I can get since they were not happy to offer a discount.
Dry cleaning here was expensive. If I remember correctly, I paid about $ 13 for a dress, so I’m still price shopping in the neighborhood for that.
Bottom line, they’re convenient.