Ninth 55 Express Cleaners

I’ve been using them for over a year and never had an issue. Cheap, long hours and friendly.

They lost two shorts that were already new! They lost one sock each time I brought my laundry and they just say «Im sorry», and they don’t even care and they keep loosing my socks. I brought them Bounce towels to be used with my orders and my laundry doesn’t smell like it should be. I don’t know how they wash clothes, but if a shirt or a jeans was dirty with anything, it comes back with same spot… It seems it was never washed. My white clothes came back pink, I left it and they washed it again with bleach but they charged me again for this… Never leave your laundry in there, they are dirty, they don’t take care of your clothes and they don’t have a good customer service to deal with incidents…

I was getting my clothes cleaned and lightly altered here happily for the past couple of years. A charming Burmese lady manned the register, always recognized and greeted me, and all was well.
Suddenly, a new woman is in charge. She’s tiny; probably under 5′ tall. When I brought in a bag of sweaters the other day, she held each one up to her chest and pronounced all to be «dresses» (which they would absolutely be if _​she_​wore them).
Dresses are 50% more expensive to clean than sweaters — I asked. She was confrontational, hostile and immovable. I left, with the sweaters.
Taking my business elsewhere.

Don’t come here. EVER. This is the worst place I have ever been to. I was in town on business in New York and stopped by this place because it was close where I was staying. I dropped off my brand new Narcisso Rodriguez dress ($ 2000) and although the placed looked dingy – I have never had a dry cleaner ruin my clothes. The dress came back with purple stains. The hem was falling apart and the side had 3 staple holes as of someone had tried to staple it 3 times. If this wasn’t bad enough, the manager called me at 10pm at night to yell at me repeatedly telling me that they were a cleaning place and not a dirtying place and that the stain was mine. I explained that the dress had never been worn and had walked right out of Barney’s and she wouldn’t stop yelling. Don’t ever come here. Tell all of your friends.

NEVER TRUST THIS STORE WITH YOUR LAUNDRY. On 3 separate occasions I discovered that there were duvet cover, sheets, and towels missing from the laundry I picked up. The «boss lady» who only works on weekends says maybe it’s my cleaning lady. This store does not care about the customer. She insists that they do not have my missing items. But I’m busy and it’s close to where I live so I try to be understanding.
This week I am supposed to play in a softball tournament. I know that I gave her my softball shirt a week ago for wash and fold. Today she insists that she doesn’t have it. She insists I never gave it to her (which I know I did!) I checked everywhere and I know I don’t have it. And there’s only one of them. This is the last straw. Never again.

worst place ever, all my clothes came back stained… purple… nothing i even own had purple in it. Also the clothes seemed like they were 5 years old after they washed them.
When I asked the lady to fix the mistake she said i caused the stain, which is weird since the clothes had never been worn. she then repeatedly started to yell and curse at me and I gave up and left. Now I am out all my uniforms for work that I had just purchased.

Definitely one of the cheaper options around this neighborhood but you get what you pay for. My never cleaned new dress that has white accents came back with the white less bright and almost dingy. My sweater which I asked specifically to be folded over on the hanger had the nice wire corner points that I hate. The service counter woman doesn’t understand English that well and that’s a problem when you want something specific.

These guys are the worst. I live in the area so have been using them for some time, and finally I’ve given up. They have now lost/​ruined clothes for the 3^rd time. After losing some dry cleaning, i have them another chance. They then went on to ruin some brand new shirts, but I gave them another chance. Just got back wash and fold that is completely ruined since there was ink in their washer that is now all over my clothes. I’m done with these guys, and do NOT recommend that you give them your business.

This place is awful.
I should have listened to the reviews when I first moved into the area, but come on, this place has long hours and does laundry by the pound and for the last couple of months I’ve only had minor gripes (clothes not ready on time, they fold your clothes backwards, etc.) That all changed last week when I get some of my clothes back ruined, stained with this tarry like substance. Traces of it are on probably half of my clothes in that load, but I took the 5 most obvious items back to them. I just wanted them to fix the situation, get the stains out, and if not, own up to the mistake. I showed the lady behind the counter this and she played the whole «I’m just an employee, let me speak to my manager card.» Fine. Fast forward a couple days and they said they’d do their best to fix it by removing the stains.
Now today, I go to pick up what should be my salvaged clothes, instead I get there right as they were dropping off the evening haul of laundry. The usual lady from behind the counter recognizes me and flags me over to the minivan where I finally met this proverbial «manager.» Basically, she tells me that the clothes had pen ink on them and that it was MY FAULT that my clothes were ruined. I told her this was impossible as the only clothes in there with pockets were my slacks and that I never place pens in the pockets of my slacks. In fact, if that were the case, the «source pocket» would have been covered in ink — which was not the case since everything had spots of this tarry material. After a lot of back and forth she claims that she can show me the pen and that if the pen had been in there from a previous load (my counter-​argument) that the machine would have been covered in ink and a worker would have noticed. Well guess what, the worker didn’t notice and this gunk got on all of my clothes. They basically blame you for their mistakes and refuse to pay for replacing the clothing that they ruined. Actually, to be fair, I managed to get the cost of the load — 30 bucks back from them after arguing with them, but nowhere near enough to replace all 5 items. Oh, and after all this drama, they tried holding my ruined clothes hostage (I wanted to take them somewhere else to see if somebody else could get the stains out) and I had to argue just to get my own property back.
TLDR; — All the other reviews are spot — on, HORRIBLE customer service. They ruin your clothes and then blame you for it by fabricating some story that is in no way verifiable. AVOID THIS PLACE AT ALL COSTS.

If I had read the other reviews, I would never have discovered this amazing cleaner! The «boss lady» refereneced below is sweet and efficient. I just moved in and needed most things watched and dry cleaned, and even though her English is not the best, she understood exactly what I needed to get done. The best part about is was that the wash & fold service was only 89¢ and they were able to have it all ready by the time I got off work! When I went to pick up my sheets, she even joked about how nice they smelled and how comfortably I would sleep that night.
In short, they are fast, cheap, friendly, and did a great job. Definitely will go back! They might have had a rough start, but this is definetely the place to go now.

I used their wash and fold service for the past year or so. I just recently discovered that one of my favorite shirts was missing and called to ask if anyone had returned it or if they had in the shop. Normally if I am missing socks or something small, I wouldn’t really bother. But I was missing a large item. The lady who answered the phone clearly did not want to help me. She simply stated that they only wash clothing by the pound and don’t know how many articles of clothing are in the bag. She also said it’s not possible for me to be missing anything. Further, since I picked up the laundry «last month,» it’s really not her problem. That was a blatant mischaracterization. I picked up the laundry a week ago! Just because it’s the beginning of November, and I picked up the laundry at the end of October, does NOT make it a month ago. She just wanted to hang up the phone ASAP. All she had to say was that she would keep an eye out for it. The fact that I have been going there for so long (and they know it — they have computer records), I would have hoped for better customer service.

Bad service and ruined my clothes!
I really tried to give this place a chance because it’s close to my apartment and has long hours. But the service is really terrible. More than once I showed up to pick up my laundry at the time printed on the ticket only to be told my clothes weren’t ready yet. Why bother printing specific times on the tickets if the clothes are never actually going to be ready then? The last time my laundry wasn’t ready yet the woman told me to give them 20 minutes to fold everything. I came back a half hour later and it STILL wasn’t ready. She offered to have it delivered to my apartment once it was done, but the reason I had come to pick it up then was because I wasn’t going to be home later on. So that was a completely useless offer. Then when I finally did pick up the clothes, one of my shirts had large bleach stains on it. I brought it back and the woman said she’d talk to the owner and would call me. Two days went by and I never got a call. Finally I went back in and was told that because the shirt «didn’t smell like bleach» they didn’t think it was their fault. Well, of course it doesn’t smell like bleach. You WASHED it. Regardless, even if the stains weren’t actually from bleach, they were clearly from SOMETHING. Who cares what the shirt smells like? The woman told me all she was authorized to give me was $ 5. I told her she could keep the $ 5 and lose my business instead.