Nine West

I never thought I’d write a review for a shoe store, but giving credit where credit is due. I walked in here at 1PM on a Monday during Christmas shopping season, and there were business women and tourists alike browsing the place. I noticed right away there was an EXCELLENT RATIO of staff to shopper. Was returning a pair of shoes purchased from online (wrong size) and watched the ones operating the front desk with professionalism and courtesy. It feels like with the crazy of the season, any sales person could have caved under the stress and frustration, but the ladies at Nine West deserve praises for handling all questions and complaints in the best way, letting happy customers leave with a smile on their face about great deals and styles. Made a mental note to definitely buy another Nine West pair soon!

Amazing service from Silvana and her team and I came twice at the same day :) It was so crowded but they made us feel welcome and seen. As we were waiting little longer because of the sale and lot of people were in the store at the same time, they were giving us bottles of water and proving us the best service. I’ll be back soon, not in any Nine West locations but this one 5*****

This season, Nine West and InStyle have collaboration on a series of items. I was very impressed by the design. So I went into the store and tried them on– gorgeous and comfortable! Buuuuttt they don’t have my size! I wear size 5. Yet another sad story about petite girls shopping in US.
Sigh I need to move to Tokyo where my size will be prevalent. It’s heartbreaking to fall in love with a pair of shoes but getting disappointed because of the lack of size fits. Please help fix this issue!

Took away one star because there are too few staff members. When I wanted to try on my size, I couldn’t find anyone free to help me.
Great selection of work shoes and adorable saddles. I wasn’t able to find the pumps I wanted. A lot of them were too high or too pointy.
When I went they had a really good sale going on (20% of your entire purchase if you buy 2 or more). The shoe prices are around $ 80 a pair.
Still searching for the perfect pair of black pumps.

Good selection of shoes. Customer service was okay.
I don’t like that they use the iPhone instead of the registers. It’s as if they are walking around on their cell phones and I feel that it takes away from the customer service. I guess I’m old school like that.
They also have decent sales with additional $/​% off at times which is always appreciated.
I think they need to hire more people though, only 2 sales reps on the floor in Rockefeller Plaza makes for too much wait time when I need to get back to work!

Comfortable shoes, decent prices, and good sales. That’s what I think of when I remember this Nine West.
Stopped in here with a few people looking for boots. Unfortunately, we didn’t find the specific style we were looking for, but in the few minutes we were inside, I noticed plenty of seating, neat shelves, and helpful employees. We were greeted, offered assistance, and then left alone (when we said we were just browsing). Definitely a nice experience, and I would definitely consider this place on my next shoe hunt.

There was a security guard standing outside this location but he was built more like a bouncer. I do not know if he was standing outside because it was near the busy area of Radio City Music Hall and Rockefeller Center but it was funny to see. The store is very small but well lit inside with bright lights shining on the shoes. There were a few benches to sit on to try on shoes and full length mirrors. The employees acknowledged me as soon as I walked into the store and offered assistance. Though I did not make a purchase the store had a great selection of shoes.

I’d been searching for an el cheapo white purse for the summer (given the fact that I’m brutal on my bags and know that a white bag will be wrecked in a matter of weeks) and had found one online (and 40% off!) at the Nine West website. I have a hard time judging something online so I wanted to see it in person… so I went to the NW on Fifth Ave, which was closed. So I schlepped over to the NW on Sixth Ave to check out the white purse in person.
Of course while I was there, I ended up buying a couple pairs of patent leather pumps and some summer sandals (you can never have too many shoes).
Anyway, I get up to pay for the bag and the shoes and asked if the purse was on sale. The sales guy checks and says it’s not (the 40% off was an online only special sale). I told him I’d rather wait a couple days and save a couple bucks by ordering it online. The sales guy instructs me to hold my horses, he’d be right back… and comes back to tell me that he can give me the sale price.
Sweet! I inadvertently haggled at a retail store! I didn’t even know that was possible. But I greatly appreciate that they honored the online sale price. I got my immediate gratification of my purse AND saved some cash.