New York Presbyterian Hospital Urgent Care

So I went here because I’m in a lot of pain with what I think is an abscess after a root canal. It’s also associated with Columbia University. Should be good, right?
I discovered that even for those of us with no insurance, just a consult is $ 290 with tax. TWO HUNDRED AND NINTY DOLLARS! For nothing more than a doc coming in to see me! They kept offering me a payment plan, but even with the exorbitant prices would not allow me to see a full bill and pay that day. I could work with being sent a bill if I knew they charged reasonable prices, but they really don’t. And they acted like I was the crazy one.
The nurse that did initially see me said he didn’t think they’d even be able to help me, either. He was nice, but that’s not helpful, especially when my sky high blood pressure testified to the pain I’m in.
The waiting area was also run down and the whole place was unimpressive in its cleanliness.
I walked out to go somewhere less expensive – and more caring – and suggest you never walk in unless you want to pay through the nose.
Ironically, they had a documentary about lionesses playing in the waiting room. I think they might have been hinting something.

I went in on a Tuesday afternoon in December, first timer. I’m new to the neighborhood, and needed to see a doctor. The waiting room wasn’t crowded, and I was seen quickly and efficiently – in and out in an hour. The staff was efficient and attentive, and the nurse practitioner I saw was thorough and kind. The nurse who processed my paperwork was especially insightful and compassionate, which was incredibly appreciated, as I felt terrible at the time. The facility, though not new, was clean and adequate. Thanks to the staff for a positive experience.

Every time I have come here I have been very pleased with the care I receive. I have a serious medical condition that I see specialists for at NY Presbyterian, but they really aren’t the ones to go to if I have the flu, or twisted an ankle. Going to the E.R. is not a good option either – the vast majority of doctors there are harried residents and interns, and since it’s triage, someone who is having a heart attack or has been shot or spewing vomit is going to be seen way before anyone with a simple cold. Urgicare is a good balance for me, and their systems are connected to the main hospital, so my specialists can see all the notes Urgicare Docs write on my file. The wait time seemed average to me– about 20 min. Before the RN saw me, and then another 15 before I saw a Dr. I do try and go mid day on a weekday– its never crowded then and the atmosphere is calm. Everyone was perfectly fine and efficient, in my opinion. There are no frills, but really, it’s a medical clinic, not a spa. Get in, get treatment, get out and live your life.

First time here… Received some paperwork to arrive at 8am, to remove stitches! I get here and they don’t open until 9am due to a staff meeting. To only wait till 10am for a nurse, then an hour for the doctor to last less than 5 minutes removing 7 stitches lol frustrating …

I was very pleasantly surprised. I live in Boston but came to visit my grandson. But developed infections in both eyes. The staff was vey friendly and efficient. I hardly waited at all. First saw a nice & efficient triage nurse. Then was called less than 10 minutes in to see the doctor. She asked good questions, examined me, then about 5 mins later was brought out of examining room by nurse to give me my Rx and my discharge instructions. So far, I am very happy with this facility. Lets see if the meds work. I have a good feeling. No complaints about this facility.

I’m a nice person. BUT THIS IS UNCALLED FOR.
First off, the waiting room is a zoo. The staff is loud and has no respect for those who are very sick. If you aren’t dying be ready to way 3+ hours like I did. Be ready for no privacy with doors being left open so you are exposed to hearing a woman coughing up her lungs for 20 min while you wait for the doctor to run your tests… be ready to have a few doctors/​nurses wait on you, I was so confused as to who I should trust and who was even seeing me… and be ready to be scoffed at when you mention you waited 3 ½ hours. I’m paying you lots of money, do you job, clean up your act, act professional, be more organized, etc. Vent over.
OH and yeah be ready for them to tell you «we’re not sure what you have, but here is an antibiotic that might knock whatever you have out»…YAY I feel in good hands.

I was really hoping for a better experience at an Urgent Care associated with such a wonderful hospital. Having an urgent care located in Washington Heights is quite convenient, especially on the weekends. However, the inefficient manner in which this clinic was run cost me my whole morning (and when you’re in pain it makes it worse). I could have traveled down to a 5-​star rated urgent care clinic on 96^th, had a better experience, and returned home sooner.
I arrived only 30 mins after opening and spent 3 hrs just to be seen for a viral infection. What baffled me is that I had to wait 30 mins just for the doctor to write the prescription.
They don’t list their hours online or have an answering service with basic info. They open their doors at 8:30am.

On the Saturday of a holiday weekend my partner needed to see a doctor, he’d hurt his foot and couldn’t bear any weight on it. We live in Inwood and I was happy to find that the urgent care center at NY Presbyterian was open. The nurse was friendly when I called and confirmed that they accept most kinds of insurance, including ours. We went in the afternoon, were checked in immediately, and were seen by the triage nurse within 15 minutes of arrival. Within another 15 minutes we had seen the very kind and comprehensive doctor, my partner had an x-​ray and we were on our way. ER’s have such a bad reputation, so we weren’t sure what to expect. I would highly recommend this urgent care center-​the space is nothing fancy but was clean and professional (they were polishing the floors while we were there), and the staff were really top notch and caring. The fact that we could be in and out within an hour including x-​rays, a prescription and referral to an orthopedist on a Saturday just exceeded my expectations. Thanks to everyone there for taking care of my sweetie!