New York Nail & Spa

Beware this place! 2 years ago I stopped going there because they charged $ 300 to my credit card by mistake and were very annoyed that I made them figure out how to refund it. It took about an hour and 4 people. Well stupid me decided to try them again last week for a gel manicure since it’s just so convenient to work. 2 nails peeled off in less than a week and they refused to fix it since I couldn’t identify the woman who did my nails and when I said which table she sat at they claimed she’s off today. It’s a miracle these people are still in business.

They did my nails really well. The lady who painted them kind of rushed at the end but I love the results anyway.

Their service has clearly dropped off since I last reviewed. Right now… in the salon… are two dogs that belong to a customer… barking, pooping, and running about… IN THE SALON. And what I was told would be a 10 minute wait was 30. To keep you engaged, they put your feet in water if a pedicure chair is open. But you’ll just wait there instead of the chairs or couches. They seem very short-​staffed on a busy Friday. Poor management to be sure. :-/

I am really disappointed in them for being slow and unaware of their clients time. I spent 1 hour & 18 minutes in the pedicure chair waiting for one of the nail technicians to serve me and when I put my shoes back on, that’s when ‘All hell broke loose’. They suddenly wanted to serve me and started screaming and shouting in mandarin to each other as I proceed to put my shoes. One woman even tried to convince me that there was a technician ready for me, but that was because she brushed off her current client right in the middle of his manicure. I am happy with the customer service and the lack of respect they have for their customers.

The place was pretty clean as far as I could see so I decided to give it a try. I walked in and was immediately serviced as there were only three other patrons present when I arrived. The woman quoted $ 25 for a gel manicure but there is a tax applied if you use a credit/​debit card. Tips can be in cash or added to the card transaction.
I was a little surprised that she used an electric filer for my gel manicure. I assumed she did so to save time but it was different and I didn’t like all of the extra powder it introduced into my lungs. I was pretty shocked that they ask for payment prior to painting for a gel manicure. Isn’t that only for a regular manicure due to the drying issue? Tacky but I guess that’s their policy.
Anyhow, the biggest reason for a two star review has to do with the fact that the gel polish started chipping on day 3. It was possibly a combination of uneven polish application and a little too much time «setting» the polish under the UV light. I didn’t do anything that would distress or disturb the polish so I am glad that I skipped getting a pedicure here.

My friend and I came here to get our nails done. There was virtually no wait time, and Lily got the shapes we wanted perfectly. Please request her; she’s great! The prices were fair and I would definitely come here and recommend other friends.

Amy did my nails. It’s a very clean and spacious place and she was very friendly. It wasn’t too busy so I was taken care of right away. Amy took her time and made sure my nails came out perfect.

Highly recommend this salon:
Staff: friendly, curteous, follows instructions
Salon: clean, spacious.
I’ve been here 4 or 5 times for acrylic fill-​ins and full sets. Every single visit has been pleasant, swift and satisfying. I’m very particular about my nails and have had unpleasant experiences at many other salons. This time around i think I’ve found my match.
The customer care is particularly good

I went here on my lunch break today for a fill-​in ($ 18) and Amy had me out in a jiffy! THEE fastest fill-​in Ive ever had! The place is roomy, clean, with lots of colors to choose from.

I’m sure this place is not worth a third attempt–
So I originally checked this place out in June 2015 after my sister recommended them for their great prices and convenient location during a visit.
I had a shellac manicure and a pedicure done and although it wasn’t the BEST manicure I’ve received it definitely was a good VALUE providing the inexpensive price.
I was so content with the value I decided to check them out again during a recent visit to NYC. I arrived to the nail salon around 11am and was the only client there. I asked for a French Shellac manicure and the lady upfront quickly and enthusiastically said they could do it.
I have naturally long nails which I try to take good care of and of which I’m proud of; therefore I do not have to apply nor do I want to apply acrylic nails.
The nail tech doing my nails confirmed I wanted a French shellac manicure but as we proceeded with the service she roughly filed (with an extremely coarse emery board) the surface of my natural nail and started to apply acrylic nails.
I asked her what she we doing and she said that my nails would look «pretty» and «perfect». I told her several times that this was NOT the service I requested but she continued with what she was doing. She would agree that I did not request the service she was providing but said things like «fix the natural curve of nail» and that it would look ”pretty”… I had to ask for a manager three times. I was trying to be polite and remain calm… But By the time she actually stopped and honored my request to stop what she was doing and talk to someone else she had applied acrylic tips on my entire right hand.
Another lady approached and asked what the problem was. I explained that I had not asked for the service she was providing and that I was frustrated with what she was doing to my nails. They exchanged some words and the nail tech rudely said she would take them off.
She then had to soak my hand in acetone for 15 mins and use a coarse nail file to scrape the stuff off my natural nail. The only reason I did not walk out was because I had a big event to attend that evening and not a lot of time to correct what she had done.
The nail salon did eventually complete the French Shellac manicure on my natural nail and it was ok.
Definitely not going back.

I was pleasantly surprised with their work. So far I’ve only been there twice, but not bad. It’s clean and the girls are friendly and chatty with the clients. The prices are low and the stamp your card with each services, after the tenth time you get a free eyebrow waxing.

The staff was quiet but efficient. My friend and I were able to get mani-​pedis right away on a Sunday afternoon. I gave this place 3 stars because the ambiance, (although it was clean), was sterile and lacked personality. Also, the foot massage that accompanied the pedicure was brief and they did not offer extra services (ex: razoring, promting an up-​sale). Overall I would return to this nail spa because of the proximity to my home and reasonable prices. :)

Came from the Bronx, walked in today and I was taken care of right away to do a mani & pedi. The space is large, great lighting and very clean. I have ingrown toe nails (they are not bad so stop it!) on the large toes and Sookie has been very nice and skilled at taking care of them. Will definitely return.

Employees yelling at each other for over half an hour, was told twice that price was $ 50 for a service that ended up being $ 60, and a few messy nails. Not the worst place but definitely not the best.

Not going here again. Quality of the manicure has gone down… my tech clearly put in minimal effort and quality today
It’s convenient and the mechanical massage chair during the pedi is great. Cleanliness has been ok. But today my tech dropped an emery board on the floor and put it back in the cabinet to be used by the next person, not in the sterilization contraption. Worst part: the tech sitting next to mine without a client was picking her nose, examining what she came up with and flicking it on the floor. She sure didn’t hide this or wash her hands afterwards. Disgusting.

I would give this place a zero. I had initially come because I saw the great reviews and live nearby. I was extremely disappointed with the job. I was going for a mani pedi deal for $ 25. Apparently, the lady who did my pedicure had to leave, so she rushed through the whole thing. I’ve never had a 20 min. pedicure until today. it was such a sloppy job that I cancelled the mani.
Details:
When I asked what the differences between the pedicures were, all she would say was, «I don’t know.» and kept doing her sloppy mess. I had to tell her I wanted all of the steps. In the end when I told her she had touched nails, she gave me attitude and kept taking the polish off and putting the base, 2 color coats and a top coat right after eachother. I kept telling her to please clean around and she would pretend to clean the dry polish with her dry nail, no acetone.
I decided I did not want the mani anymore since the pedi had been so bad. I was sad to pay these $ 20. When I tried telling the girls and guy in the front what happened, they just nodded and didn’t even apologize.

Disappointed, all the great review yet they did a sloppy job, they didn’t even try to keep me as a client. My polish has bubbles, it’s uneven, and just an overall poor job.
Though Polaris salon on 21^st is almost twice the price, I guess it’s true you get what you pay for. Cheap price is no bargain if its a lousy job.
Will save my money for a real mani pedi.

Really glad I decided to finally give this place a shot. I went in and had a gel mani and reg pedi and was happy with the outcome, all for $ 47.50. Which reasonably priced considering just a gel mani can cost about 40 $!! Give this place a try u won’t regret it. They have a nice selection of colors too btw.

I finally found a place where I can get a decent gel manicure ! I came in they told me to choose a color and then they started fixing my nails right away she took about 45 mins doing my gel manicure and she also gave me a nice massage once she finished painting my nails ! The best part that I really liked was that the woman who was doing my nails took her time she did not rushed at all she did an amazing job ! I’m totally coming again

The only bad thing I can say is it took an hour to be seen. Every person working was taken. And when I waited enough I was about to leave and one of the ladies asked me to stay because she was almost done, 5 mins later I was seen.
The technician was friendly enough. I wanted acrylic tips which I never do but I was traveling and didn’t want to worry about my nails. It took her about 40mins I think and it cost $ 48 with taxes.
I was happy with my nails but not with the long wait. However, I can’t be too upset about that most nail salons are busy so one should go early. The salon was large and clean. Major plus. I didn’t like that you had to get a massage in the middle of the salon in massage chair. I like privacy and would be uncomfortable if I got a massage like that.
A couple of days later my nails started to break. I don’t know if it was the work the tech did or if it’s my nails but acrylic doesn’t seem to do well with me. So I only give this place a 3.