Necessary Clothing

This is my go to place for a last minute night out outfit. Good, cheap and cute stuff. I always feel super sexy after I wear anything from here.

I purchased 2 dresses, 1 shirt and a cap at about 2pm today (may 15^th). When I was on my train home (outside of Manhattan) at about 4pm I checked my bag and the cap wasn’t in there. I also checked my receipt to see if I was charged and of course the cap was on the receipt. I tried to call the store but the numbers they provide online would direct you only to their headquarters’ customer service which is also only available on week days, not weekends and today is a Sunday… I really don’t see why there isn’t a number provided for this store location and I’d love to know if I’ll be refunded for the cap I didn’t receive…

The clothing here definitely isn’t «necessary», but for those rare times when I’m looking for a cute/​sexy outfit to wear on a night out, I always check out this store (there’s another smaller Necessary Clothing across the street also). I think the quality is pretty sub-​par, but for a dress I’m going to wear only once or twice at a crowded venue with shitty lighting, it doesn’t matter that much to me. The prices have definitely risen a lot in recent years and in some cases are just flat out unreasonable. But the convenience of having so many party dresses/​outfits in one store keeps me coming back — I don’t have the patience to walk up and down Soho digging through racks at different stores. They don’t allow returns, so make sure you try on stuff before you buy it.

Normally, I’m the jeans, sweatpants, t-​shirt, sneakers type of girl. I sorta hate dressing girly because I have no patience for heals. They hurt my feet. Why am I suffering just to look cute. No, just NO.
But on rare occasions, I’ll want to dress up and be a girl for just a few hours. Then right back to my sweatpants I go!
Most of these dresses and outfits cost less than $ 50. I found a cute dress that I ended up buying for only 20 bucks. The original price was $ 40, I think. But the Cashier told me that since the dress was on sale, this was the final sale. No returns at all. No problem.
An issue I had with this store was the sizing. The dress I bought was a large. It fit me perfectly, just as long as I don’t go gaining any weight. Other dresses that were large, when trying them on, I couldn’t get it past my shoulders. Oh well.
If I was the going out to da club kinda girl, I’d definitely come here to get that freakum dress…

Usually find good deals here. However when I tired to exchange a romper that did not fit, I was told I couldn’t exchange it because it was on sale. The whole store is on sale and I wasn’t made aware that my items were final sale. I’ve exchanged sale clothing here before so i was quite confused. The sales associates are rude and apparently the policy varies depending on who you talk to. I’m now stuck with clothing that doesn’t fit. Won’t be coming back.

I like their clothing and the prices are fair for the quality of the items you get, however, their return policy and customer service (online chat) sucks! If you ordered online you’re expected to pay for the shipping to return your items whereas most clothing stores will offer you a return label.
However, that’s not my main complaint, my complaint is that I got my package on the 28^th of December, having ordered it one week ago and the process date was the 23^rd. One item didn’t fit so I sent it back on the 30^th to Necessary Clothing. Now it’s the 8^th and they’re telling me they might or might not process a return for me because of how long the shipment is taking… I’d like to say that their return policy is 30 days after the process date, which I am not near quite yet.
I told them if they check my shipping label they can clearly see I shipped it out with ample
time and yet I can’t get a clear answer at all on when my return will go through if it even will (somewhere in their return policy they say they might charge you a 10 or 20% restocking fee). It’s extremely annoying to return things to them and their customer service reps won’t give me a clear answer, it’s all so vague and annoying.

DO NOT BUY FROM HERE. I work in customer support and they’re absolutely horrible at dealing with customers!
I ordered two items during their Black Friday sale. They promised to deliver through UPS and didn’t, and the post office never delivered my package. I emailed them and paid a RTS fee so that they could try to get the package to me, to no avail. They truly took my money and essentially stole all of it. They’re now refusing to refund me for the order (not even the RTS fee, which is fine).
I used to shop there frequently, but never again. I work down the street and plan on going in person to complain as well. I hope Necessary goes out of business and I will gladly help make that happen if possible.

I accidentally ordered on ¹²⁄₂₁ and forgot to use the 30% promotion code for the holidays. I immediately contacted customer support thinking it would be a non-​issue, and they would allow me to either cancel and reorder or apply the credit directly. Unfortunately, their customer support is extremely lacking, and when I called and spoke to Ashley who works at customer service, she was unable to help me at all. Additionally, in order to return the order (which I will be doing due to horrible service), I will need to spend more money on shipping it back. I asked to speak to a manager, but they were conveniently unavailable.
Having worked in retail myself, I have a lot of understanding and respect for those especially in customer support since I know how hard it can be, however Ashley and Laura, who I spoke to on their chat support via the website, were not even apologetic or understanding about the situation.
Due to the horrible customer service Necessary offers, I will no longer be ordering from the website, nor will I shop at the store when I am in New York, which is often. For those looking to order from an online website, I would stick to Nasty Gal or Tobi that offer similar options, with unparalleled customer support and a great return policy.

I do like the clothes and get compliments on the pieces I have. They look more expensive than they are and have lasted me a while (you do need to use your head and not buy the crappy fluff).
However, I would NOT recommend buying from them during a busy period. Pretty fed up with how they ran their black Friday deal.
Bought 3 items. Received an email it had shipped. The day AFTER that, received an email that one item was out of stock and I was being refunded. Wasn’t happy since I wouldn’t have bothered ordering just two items if I had known.
They said a bunch of people ordered on Black Friday at once… which, duh, but you should be tracking your inventory as it’s not exactly a surprise that it’s a busy time of year
Even better though is that the shirt in the size I wanted is STILL listed as in stock on the site? Poor management going on here…

I love their clothes but the return policy sucks. 10 days and absolutely no refunds. The service sucks not one time have I entered the store and ever been greeted or assisted without having to ask… Who works here. Most of the time the girls at the register tlk to each other and are overall kit friendly. Come here if you want a nice quick steal not sure if I can accurately say the quality is comparable to H&M but the prices are.

I contacted customer service today because my package said it was undeliverable via the local post office. I asked the woman to help me and see if she could hold the package up at the post office or ship it to a different address once it got back to them. She was SO rude and informed me that I would have a plethora of fees because clearly it is MY fault that USPS couldn’t deliver my package?!? I literally have never heard anything like this before. So now I’m going to be charged and not receive my package for something that is completely out of my hands. This was one of my favorite sites and now I NEVER want to order from them again!

I’m so relieved I visited the store before ordering online. Really poorly made clothes that were on the pricey side for the quality, and they looked absolutely nothing like they did online. Also, as big as the store is– their fall selection was horrible lacking in variety.
I was going to try a thing or two on but there’s literally only two fitting rooms, and a huge queue of people waiting. Sales associates were non-​existent and definitely not friendly.
I do not recommend coming here — you’re better off going to F21 if you want party clothes for a not so
memorable drunk night out.

I’m the kind of person who loves finding unique clothing styles to buy. That being said, I was so happy when I got introduced to this store via Instagram. Recently, I have become a huge fan of high waist skirts and two piece clothing outfits, and this store definitely has the cutest selections of both to choose from. The day I went, they even had this massive sale on accessories, and everything was heavily discounted and very trendy.
The only downside is, this store is very popular, and there are only five dressing rooms. I had to wait around 30 minutes just to get into one. And when I finally got to one, the curtain wasn’t even properly shutting. Overall, I loved the selection and price range, but they need to add more dressing rooms!

Forever 21 quality, but for much more expensive prices.
Clothing sizes usually run pretty small, too.
As other reviewers have noted, they usually have a few pretty cute things (check their website to get an idea), and they’ve got lots of things in stock at the store, too. You could probably browse for a few hours.
They usually have some interesting (and affordably priced) shoe styles, but again, the quality is pretty cheap.

Nothing makes sense anymore… Yo what’s with all the good reveiews here ??
I personally think they are bad quality… I don’t shop there but you can tell right of the bat… invest your money into something that is of better fabric and can wash more than just two to three times before ripping at its seams… only reason I’m giving this place an extra star because I felt like this place is really clean and organized… actually enjoyed the loud music in the background as well…

Necessary Clothing reminds me a bit of other ladies clothing stores such as Strawberry and Rainbow. Fortunately the tailoring seems a bit better.
I can never find anything weather appropriate yet fashionable (expat problems) but from what I saw, they carry a variety of HAWT GHUL ben’ out an’ flex wear. The teens and tweens love that ish don’t they. Lol
Their sizes seem unreasonably small or maybe I’ve gain more weight than I thought. Hmmmm
This branch is very large and nicely laid out. I don’t think the fitting room space is suitable for a store of this size, making the queues to use it really long.
All sales associates I came into contact with including the lady at the fitting room were very personable.
Tags throughout the store says EVERYTHING HALF PRICE and EVERYTHING MUST GO but this isn’t entirely true as some items aren’t half price, so I doubt everything will go.
Overall not a bad experience here.
The End.

There are definitely pieces here that are very unique. Others are just unusual in terms of design and fit.
Clothing is trendy and cuts and designs can either be tasteful and cute, or just downright tacky. I wouldn’t say I don’t like this place, but it wouldn’t be my first option for looking for a cute outfit. You’re better off going to Forever 21 in hopes of finding something because the selection there is superior to Necessary.
No comment on their customer service at this location since I didn’t end up purchasing anything, nor did I need help finding anything.

Horrible quality clothing. Looks waaaay better online!
Necessary clothing looks like a cheap, Forever 21. The clothes are made out of Flea Market material for like $ 30+
Definitely not worth it.

2.5 stars — there are 2… or 3? of these within less than a block from each other but I’ve been to them all so let’s just say this is a blanket review.
Some of the clothes are cute, but a lot of it is tacky (in my respectful opinion). There are tons of dress options and I can always count on finding something unique here. While most of the prices are very affordable (a slight step above Forever 21), some of the pieces were a little pricier than I would have expected.
The staff here, on the other hand, were not pleasant. Didn’t even see one smile the entire hour I was shopping and none of them bothered to ask how I was doing. The fitting room attendant made it seem like I was troubling her when I needed to try on some things. Maybe that’s what I should expect from New York boutiques, but customer service should never be something to skimp on.

«Unfortunately we have a policy that you can’t try on white items and this doesn’t come in another color»
This brilliance plus the frigid door salesgirl who looked away when approached = fail